General
3762 results found
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Make parts of bundles customizeable within a category
currently the bundle item only allows to assign specific items to a bundle. When using this for repair bundles that include various parts and labor, the current system requires a laborious effort in creating a new bundle for each variable; such as screen repair of device using different colored glass.
ie. a sunsung s4 screen repair requires that I make a bundle for red, black, blue, white, pink, etc...
if the bundle item was able to accept a category that uses a part search restricted to a category, or even better if items can have relationship links made to the…
4 votes -
Optional Components software in Estimates
When I do an estimate or bundle I like to add a couple of optional Items ie bundle plus optional MS Office, but it gives the total of both bundle and office. How about the ability to have the total for the bundle for the estimate and the an option to say add $$ for Office
15 votesCould you add a line item for that to the estimate?
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Invoice Snail Mail Status
It would be nice if it showed whether or not an invoice has been mailed. It would be nice if this displayed as a notification at the top of an invoice "Last mailed on XX-XX-XXXX at XX:XX:XX"
I would also like to see this on the invoices page similar to where it shows the "emailed" icon.
It should also show up in the invoice log stating when it was mailed.
24 votes -
Confirmed Appointment Status
Place a status update somwhere on the ticket, in the calendar, somewhere that denotes that they customer has confirmed the appointment. So helpful especially for in the field jobs to make sure clients have been confirmed before sending out techs.
4 votes -
Device Selector
Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.
I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.
For example.…
12 votes -
Column for "Tech Paid" on Invoices
Like many repair shops, some of our techs are paid as subcontractors. As such, they get paid on billable work - though not necessarily on PAID billable work (billing is the company's responsibility, not the subcontractors). We pay subcontractors every 2 weeks on what they billed, not on what they collected payment for.
The problem is - we can't tell which invoices have been "paid out" to the subcontractor vs which ones still need to be paid out to them. The "took payment" option is for techs to keep track of payments made, and the "paid" option is for admins…
3 votes -
Outbound CID call tracking
As we know, tracking communication is CRITICAL for organization and professionalism; not to mention to cover our @$$, haha. And I've got to say - the inbound CID lookups that post to the customer and ticket pages are AMAZING. They give us a clear and easy understanding of a call coming in. WOW!
BUT... What about OUTGOING CALLS? Sure, we really try to make sure to put in an update every time we call to recap what the call was about, but it would be immeasurably helpful to have our calls out to be tracked just like the incoming calls…
20 votes -
Add the ability to change the Device Widget sections headings to be suitable for computer repairs.
The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:
Can this be re-addressed?
42 votesThis is something we plan to update. In the meantime, if you leave those sections blank in the device widget setup, it will skip those steps (though not hide them from the progress bar currently).
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Custom Field Reports
I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.
8 votes -
Create a New Ticket by Scanning Customer Barcode
Need the functionality of clicking on Create New Ticket and Scan the customer barcode(which stores the phone no) instead of customer name. Right now you can only do it with customer name.
6 votes -
Add an APPROVED checkmark to Parts
It would be great to have an APPROVED checkmark on parts. When we're doing diagnostics we enter the part we need and call for confirmation. It would make it easy to see if the customer has given approval for the repair so we know whether or not to order.
0 votes -
More Tags
Would really like to see more tags so forms can be made to look more professional. In particular at the moment I would like to be able to reference individual Asset Custom Fields. Not just all Asset Custom Fields jammed together using {{asset_properties}}.
I have fields such as customer fields such as Password, AC Adaptor Supplied, External USB Drives Supplied, Software Supplied. Some of these are just checkboxes and when using the {{asset_properties}} they don't even show up when they've been ticked. There are a bunch of ,,,,, which I can only assume is where answers should be for the…
17 votes -
Filter by Time options for invoices and tickets
Within the Tickets tab or Invoices tab, it would be great to have the ability to filter by time for tickets and invoices. For example, on the tickets tab we might have 2 or 3 pages of tickets and to see what has come in today, we have to arrow over to page 3. It would be great to have the ability to filter for "today" or "Yesterday" or "Last week" or "This Month", etc.
3 votes -
24 hour clock support
Would be very nice with 24 hour clock support. Europe do not use PM and AM. Hard for both customers and staff to book field visits in repairshopr now.
32 votes -
Change frequency of Diag reminder emails
Is there any way to have the diagnostic reminder email sent every 3
hours? Right now we have it set up for 1 hour, the only option I see is 1
hour or every day. It takes us about 3-4 hours to run our diagnostic
service and it would really help out if we can have it remind us if it
isn't completed after that amount of time or at a frequency greater than 1 hour but less than 1 day.. like 1 hour, 3 hours, 5 hours, etc.7 votes -
Variations Of inventory Stock, Eg same part but different colour , Easier way to add
I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing15 votes -
Option To Force an Asset on a Ticket
Would be good to see an extra option in Admin / Ticket Settings that either forces an Asset or perhaps just the ability to be prompted for an asset if one is not assigned. I can see it being easy for staff to skip straight past having to click on asset when they're busy. The ability to enable a prompt/reminder to include an asset when it's left blank on a new ticket could be useful just in case they did skip it. Not sure if there could be times where it would end up being a pain though.
18 votes -
View Customer Detail Screen
Directly under Customer Info box is the Communications Log box and Contacts box. You might consider either making these boxes movable or customizable or having the boxes most often used directly under the Customer Info box: Tickets on the right and Invoices on the left.
4 votes -
Ticket Detail Screen
On the Ticket Detail screen, at the top labeled "Ticket Detail". This information comes from the New Ticket Subject. You might consider having the customers last name and then the subject. Often times, techs will work on several computers at the same time thus there are multiple tickets open on Shopr. Having the the customers name followed by the subject will make it easier to distinguish each ticket.
1 vote -
Add option to Appointment Booking Module to allow time between appointments for single technician
I am a single technician, and I need to allow travel time between appointments. When there is more than 1 technician on staff, this is normally not an issue. So it would be great if, when there is only 1 technician on staff and available, there was an option to DISALLOW customers from scheduling an appointment for X number of minutes following any currently scheduled appointments.
2 votes
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