General
3763 results found
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Link to invoice created in ticket comments
Currently, there is no way to get to an invoice linked to a ticket from the ticket itself. Is it possible to create a comment (or hidden comment) with a link to the invoice when its created?
We are set up as an MSP shop type, so we don't have the workflow window at the top, middle of the ticket where this would normally show the invoice. (picking the MSP type was the only way to remove the workflow window form the customer portal.)
0 votes
Robert Reichner
responded
We’ve surfaced the invoice link on tickets for our MSP users!
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Custom Fields and Thumbnail icons
sure would be nice if the Thumbnails in the Customer Info could allow for HOVER description for easy reference as to what these icons are associated.
for instance (below) the Search Icon (magnifying glass) indicates Managed Service Plan (custom fields) 0 while the Cloud w/ Up-Arrow indicates Cloud Backup - and the Thumbs-up indicates Malwarebytes Lifetime.
also why not allow the List of Customer Custom Fields show the icon in one of the columns ?
More visible reference would help.
0 votes -
Why isn’t there a CLONE~ing option for Campaigns ?
Why isn’t there a CLONE~ing option for Campaigns ?
0 votes -
customer alerts - pop-ups
I created 2 Alerts - it works, but not as I’d expect... not clean
I was thinking it would show 2 separate pop-ups. there is no spacing, and no description
this can stay a single Pop-up.. but it should be listed – not crammed together in a single line
maybe something like the example below.. allow up to 5 spaced messages (Title and Data) ?
0 votes -
customer listing - email hyperlink
Seems to me that the EMAIL column should hyperlink to a mailto:emailaddress@ to launch the default email client (outlook, etc.)
The phone column works as expected “hooked” - but emails should always allow for direct emailing.
0 votes -
Create Installed Flag in App Center
Create an installed or configured Flag on Apps that have been configured for use in the App Center. Flag could look like the "new" "beta" "featured"
1 vote -
Save additional Payment Transaction Details to change history audit log
The Payment Details history page shows a lot of valuable information, which is priceless when it comes to reconciling or looking back on a payment. However, there are still many important details missing (when it comes to credit cards) which requires us to login to our merchant account seperately just to look up basic/non-confidential information. Some examples of fields that are missing:
Credit card type (Visa, AmEx...)
Method of entry (Swiped, keyed...)
Last 4 of card number (Customers always call and ask)
Reference number (Same as the invoice number, allowing us do searches in our merchant account)
Expiration date (Not…1 vote -
Items that should be easier to find than they are!
Put a shortcut for Templates in the Admin Sidebar.
Put a shortcut for Printers in the Admin Sidebar.1 vote -
link items so that when an item is rung in, it automatically adds a linked item such as Electronics Handling Fees as a separate line item.
When selling electronics its becomes difficult to remember which electronics handling fee is to be charged to the customer. Having it so that when you ring in an item that requires an electronics handling fee to be charged, it automatically adds the linked EHF. This concept is similar to how bottle deposit works, such as when a bottle of water is rung in at a store it automatically adds the required bottle deposit inventory item to the sale subsequently.
8 votes -
Have a option to save pending processes for multitasking purposes.
Have a option to save pending processes for multitasking purposes. You lose all information when in the middle of one thing, but need to look at another tab.
1 vote -
UPC should be added to all areas where you are able to add inventory items. ie ticket--> add items to invoice.
UPC should be added to all areas where you are able to add inventory items. ie ticket--> add items to invoice.
1 vote -
Track shift locations
is there a way to be able to have the time clock system keep track of which location an employee is clocked in at for the duration of their shift, I have techs that work at multiple shops in our chain and would like to know where they spent their time.
4 votes -
Save manual items as Non-inventory items
We special order lots of parts. We would like to be able to track what items we order on a regular basis and should add to the inventory. It would also be great if we could get suggestions when adding manual items to an invoice that have been added before. A manual items report would be great.
2 votes -
being able to scan items into the logistics section
I wanted to know if you guys can put in a scanning bar in the Logistics section. When I transfer something, I can not scan it I have to put in the part name and it causes problems. Sometimes they don't match up, and it will be much faster and more accurate.
1 vote -
Phone camera integration
I sometimes repair devices on-site for customers. Would be nice if I could scan barcodes with my phone's camera rather than typing UPCs for parts or fixed prices. A USB label scanner with a PC/Mac is fine for the office, but I can't plug a bar code scanner into my iPhone or iPad.
10 votes -
Change custom fields to allow the re order of asset fields in their drop down box and the re order ofcustom field types
When creating custom fields in Job Tickets could you allow the re order of asset fields in a drop down box and re order the custom field types using the hamburger icon in much the same way as you can change the order of fields
1 vote -
additional fields for customer (mult-site or multi-employee) data retention
Additional customer fields: They are in the progress of working on this currently. YES - see my screenshot below
I definitely think we need to see the client and / or business name when editing additional fields. this needs to be BIG/BOLD/RED for quick visual reference located at the TOP
I also think we need the following:
Contact 1 Name, Phone, Ext, email, Password, and maybe even address if they work in a different location than home office
(such as clients like PhycoTech or JD Restaurants if we need additional locations)
Contact 2 , etc agreed ! needs a 3rd…1 vote -
Add status lights
Simple red/green lights for the 4 primary statuses for each ticket in the ticket list window would be great. That way at a glance I could tell how far along each item is. (Diag, Appr, Inv, Comp)
1 vote -
Integrate with todoist
We use todoist as a general office task management system, and I think it would be pretty slick to have repair shoppr populate new tickets on an "unassigned" project on todoist, and have our managers assign these tasks daily. That way, even people who don't use repair shoppr and just want to get a quick glance at who is doing what can quickly see how swamped/open our technicians are, and can move around other tasks accordingly.
8 votes -
Ability to Charge time automatically
When using the timer to track time spent on a ticket you can obviously assign the correct labor rate to it accordingly or likewise charge it directly when updating the ticket.
However, we only bill in 30 minute increments so if we have spent 22 minutes on a ticket we want the system to automatically charge for a 30 minute period where as currently RS works out your time spent divided by your rate and then charges accordingly.
Is this possible please as currently I will be editing each invoice manually before sending to the customer.
Thank you
8 votes
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