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Brian Twitchell

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8 results found

  1. Allow sorting of Marketr campaigns

    3 votes
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    0 comments  ·  General  ·  Admin →
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    Brian Twitchell shared this idea  · 

  2. Disable customer replies on invoices

    20 votes
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    3 comments  ·  General  ·  Admin →
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    Brian Twitchell supported this idea  · 
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    Brian Twitchell commented  · 

    I would love to have a flash we could individually set so that replies to either an invoice a ticket after x days would create a new lead. It's not just invoices my customers reply to after 6 months, but old tickets as well.

  3. Add Ticket # as an available tag in places like Marketr

    7 votes
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    3 comments  ·  General  ·  Admin →
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    Brian Twitchell supported this idea  · 
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    Brian Twitchell commented  · 

    I second this - just happened to me this week, that a customer didn't know what the ticket was referring to.

    I realize this is probably more involved than just adding a tag - because in a regular campaign, what ticket number would be used? It would just be nice if there were a way to reference the ticket in the follow-up campaigns - even if it is a piece of custom code to embed in the email.

  4. Being able to mark a invoice as bad debt

    118 votes
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    11 comments  ·  General  ·  Admin →
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    Brian Twitchell supported this idea  · 

  5. Bulk Disable Customers

    14 votes
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    1 comment  ·  General  ·  Admin →
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    Brian Twitchell shared this idea  · 

  6. The ability to see if a ticket comment was emailed to the customer or not

    8 votes
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    planned  ·  9 comments  ·  General  ·  Admin →
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    Brian Twitchell commented  · 

    This actually is a very critical piece. I just went hunting to find out how to know if a ticket comment was sent or not, and cannot find a way to tell. This must be fixed.

    Brian Twitchell supported this idea  · 

  7. Completed Bundled Item = New Asset

    12 votes
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    planned  ·  6 comments  ·  General  ·  Admin →
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    Brian Twitchell supported this idea  · 
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    Brian Twitchell commented  · 

    We also need to be able to include a warranty certificate with the bundle. Currently, warranty certificates cannot be added to a bundle.

  8. Improve the Purchase Order system

    92 votes
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    58 comments  ·  General  ·  Admin →
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    started  ·  Rajesh Agarwal responded

    Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

    For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

    Thanks!

    Brian Twitchell supported this idea  · 
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    Brian Twitchell commented  · 

    In addition to the Quickbooks syncing, it should also sync to Xero. This would be a HUGE improvement over the current PO system.

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