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David Lawrence

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9 results found

  1. Contact sync with Hubspot CRM using PieSync.com

    5 votes
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    1 comment  ·  General  ·  Admin →
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    David Lawrence commented  · 

    +1 for PieSync

  2. Send direct slack messages to techs or else to specify the assigned tech in the notification message to the shared slack channel.

    27 votes
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    3 comments  ·  General  ·  Admin →
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    David Lawrence commented  · 

    You can achieve this yourself, to a degree. You have to create a RepairShopr notification rule for each tech. Have each tech go get their Slack webhook URL (found in their Slack account), and paste that URL into the "Webhook URL" field of the Techs corresponding Notification rule.
    Then check the checkboxes in the Webhook URL column for the types of notifications that Tech should receive.

    The result is when you assign a ticket to a Tech, they are notified in their personal Slack channel. And if you put any Private notes on the ticket, they also get those in their personal Slack channel.

    That's how we have it setup.

  3. Toggl Time Tracking - Needed for Multiple Techs

    174 votes
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    17 comments  ·  General  ·  Admin →
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    planned  ·  Rajesh Agarwal responded

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

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    David Lawrence commented  · 

    omg yes please.

    David Lawrence supported this idea  · 

  4. Make the Issue Type and Customer Field Type The Same Thing

    14 votes
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    4 comments  ·  General  ·  Admin →
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    David Lawrence commented  · 

    Agreed.

    worksheets are made useless by being tied to a custom field alone?

    I'm not sure I understand why if I'm adding custom fields, I also want a worksheet.
    Isn't that a little redundant, in that I'm adding two custom things together?

    In most cases, I want a worksheet based on a type of work done.
    Which would be Issue type.
    So why aren't Worksheets tied to Issue type?

    And so, as is mentioned here, I think an Issue Type should trigger a Custom Field and/or a Worksheet. ie. Issue Type should be the driver for what Custom Fields and Worksheets appear on a ticket.

    And then if Issue Type is made an Automation Action, see my suggestion, then we could automate quite easily having worksheets and custom fields show where they are needed.
    For reference: http://feedback.repairshopr.com/forums/165658-general/suggestions/16059274-make-issue-type-an-automation-action

    Adding my Upvotes to this Suggestion.

    David Lawrence supported this idea  · 

  5. Custom Worksheet Order on Tickets

    20 votes
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    6 comments  ·  General  ·  Admin →
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    David Lawrence supported this idea  · 

  6. Make Issue Type an Automation Action

    3 votes
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    David Lawrence shared this idea  · 

  7. clone ticket custom field types.

    10 votes
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    4 comments  ·  General  ·  Admin →
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    David Lawrence supported this idea  · 
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    David Lawrence commented  · 

    yes please

  8. Make Ticket Custom Fields with URL's clickable

    6 votes
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    David Lawrence shared this idea  · 

  9. Add the Last Updated field as a Saved Search criteria for tickets

    3 votes
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    David Lawrence shared this idea  · 

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