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3762 results found

  1. Customizable Home Page

    It would be nice if we could re-arrange or customize the home page of RepairShopr.

    We've already liked and/or shared on Facebook, so we really have no need to have that loaded every time we go to the home page!

    As an MSP we don't have walk-in customers so we don't use that entire Getting Started section at all! So to us it's a waste of screen space that could be better utilized by showing more details of the upcoming reminders (would be nice to see what customer the reminder is for!)

    We like the What's New section, but it…

    30 votes
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    under review  ·  4 comments  ·  Admin →
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  2. suggest free/available bin #

    Hi,
    at the moment i have to check which of my 70 'bins' is free and then manually put in the bin number for the next job.
    i'd love to see where repairshopr keeps track of all linked bin# and suggest automatically a free bin#
    when i close a ticket the bin gets released and will be available for the next job.
    Also i'd like to see the bin # in the ticket list, without having to open the ticket to see where the job is located.

    16 votes
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    0 comments  ·  Admin →
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  3. Default reply address always business name rather than individual tech names.

    When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.

    0 votes
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    3 comments  ·  Admin →
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  4. Resolved ticket codes

    Add ability to enter custom ticket codes such as "failed to repair" that will still math the ticket "resolved".

    2 votes
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    1 comment  ·  Admin →
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  5. Option To Force an Asset on a Ticket

    Would be good to see an extra option in Admin / Ticket Settings that either forces an Asset or perhaps just the ability to be prompted for an asset if one is not assigned. I can see it being easy for staff to skip straight past having to click on asset when they're busy. The ability to enable a prompt/reminder to include an asset when it's left blank on a new ticket could be useful just in case they did skip it. Not sure if there could be times where it would end up being a pain though.

    18 votes
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    under review  ·  8 comments  ·  Admin →
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  6. Add Direct Draft as a Payment Option!

    We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…

    10 votes
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    under review  ·  4 comments  ·  Admin →
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  7. Password Log under Customer Detail

    It would be nice to track generic logins passwords, such as those for webhosting, etc.. under the customer's detail page. Also this would need to tie into the granular permissions so that only certain individuals would have access to it. Additional wishlist items in relation to this would be the customer could submit logins to this "Password Vault" from the customer portal without actually retaining any visibility or access to the vault. (Or maybe the submission could just forward into the leads page with some generic text such as: Customer <blank> just submitted a login for review.

    12 votes
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    under review  ·  3 comments  ·  Admin →
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  8. Add a new 'ON Sale Price' option to inventory item price inputs

    I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
    This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…

    7 votes
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    1 comment  ·  Admin →
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  9. Customer Dynamic List

    Add the ability to search based on product/service purchased. This would allow us to have more customized emailing options. Currently, we have to add a warranty to the product/service and then create a mailing list based on the warranty name.
    Also, would like an option to email after x weeks in addition to warranty expiration in x weeks.

    1 vote
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    3 comments  ·  Admin →
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  10. User Activity Report

    I would love to see an additional report available to admins that will allow me to do a quick overview on what changes a user has made during XX Period for XX User(today, yesterday, last week, Custom date search) If we see some mistakes they made and would like to provide some training or malicious issues; otherwise it would allow me to look at just that user and what changes they have made.

    Thank you

    10 votes
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  11. "Live Chat"

    It would be great if we "live chat" with a technician from ReapairShopr. It's really frustrating having to wait for an email to come back.

    14 votes
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    under review  ·  Robert Reichner responded

    This is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!

  12. Convert a Part Order to a new Inventory item

    It would be handy to create a new inventory item straight from a part order, a button that would lead me to a new part creation page.

    13 votes
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  13. Variations Of inventory Stock, Eg same part but different colour , Easier way to add

    I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
    Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing

    15 votes
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    planned  ·  5 comments  ·  Admin →
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  14. asset manager needs to be able to accept attachments

    1 vote
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  15. Optional Components software in Estimates

    When I do an estimate or bundle I like to add a couple of optional Items ie bundle plus optional MS Office, but it gives the total of both bundle and office. How about the ability to have the total for the bundle for the estimate and the an option to say add $$ for Office

    15 votes
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    5 comments  ·  Admin →
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  16. Assets manager allows data import via speccy

    For those of you who don't know Speccy is a free tool that automatically scans a computer and retrieves the hardware information. It's quite extensive and an excellent way to quickly identify things like motherboard name, RAM type etc.

    I would like to be able to upload the speccy output directly into the assets module. This would save alot of time when onsite and make it easier overall to add new hardware to better serve my customers.

    i.e. a client calls and wants to know how much a ram upgrade is, you'll be able to see in an instant what…

    14 votes
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    under review  ·  2 comments  ·  Admin →
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  17. Employee Scheduling software

    Hello I love you guys software, but i was wondering if you could maybe partner with a company like When I Work (www.wheniwork.com) or (http://www.yournextseven.com) or develop a employee scheduling software similar that will allow your us to be able to create shifts and schedule our employees. This will also allow my employees to see the work schedule anywhere.

    50 votes
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    14 comments  ·  Admin →
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  18. Recurring Statements

    It would be nice to make it so that statement can be scheduled just like recurring invoices.
    Maybe even have option on recurring invoice to attach statement of account.
    I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

    89 votes
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    under review  ·  17 comments  ·  Admin →
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  19. Scan assets from phone or tablet

    If it is not already possible, it would be nice to walk in to one of my regular customers offices with my ipad and scan an asset tag and see the history of tickets/issues with this machine and then be able to start a new ticket from the asset screen if one hadn't already been created.

    18 votes
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    under review  ·  6 comments  ·  Admin →
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  20. CSV Reports

    When a report is prepared and then the CSV is downloaded the appearance of the details is different. Often the order is changed, however the totals are also missing. I know that it is easy enough to add the totals and change the order with excel, however I don't understand why the information cannot be the same as the screen report. What is the point of having a report that when printed is not the same?

    9 votes
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    under review  ·  Rajesh Agarwal responded

    Hey, good point!

    We just get busy with more important things, lets see if this gets some votes and we’ll take another look.

    Thanks!

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