General
3763 results found
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1 vote
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Optional Components software in Estimates
When I do an estimate or bundle I like to add a couple of optional Items ie bundle plus optional MS Office, but it gives the total of both bundle and office. How about the ability to have the total for the bundle for the estimate and the an option to say add $$ for Office
15 votesCould you add a line item for that to the estimate?
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Assets manager allows data import via speccy
For those of you who don't know Speccy is a free tool that automatically scans a computer and retrieves the hardware information. It's quite extensive and an excellent way to quickly identify things like motherboard name, RAM type etc.
I would like to be able to upload the speccy output directly into the assets module. This would save alot of time when onsite and make it easier overall to add new hardware to better serve my customers.
i.e. a client calls and wants to know how much a ram upgrade is, you'll be able to see in an instant what…
14 votes -
Employee Scheduling software
Hello I love you guys software, but i was wondering if you could maybe partner with a company like When I Work (www.wheniwork.com) or (http://www.yournextseven.com) or develop a employee scheduling software similar that will allow your us to be able to create shifts and schedule our employees. This will also allow my employees to see the work schedule anywhere.
50 votesWe’re considering building a light version of this to work with RepairShopr’s calendar.
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Recurring Statements
It would be nice to make it so that statement can be scheduled just like recurring invoices.
Maybe even have option on recurring invoice to attach statement of account.
I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.89 votes -
Scan assets from phone or tablet
If it is not already possible, it would be nice to walk in to one of my regular customers offices with my ipad and scan an asset tag and see the history of tickets/issues with this machine and then be able to start a new ticket from the asset screen if one hadn't already been created.
18 votes -
CSV Reports
When a report is prepared and then the CSV is downloaded the appearance of the details is different. Often the order is changed, however the totals are also missing. I know that it is easy enough to add the totals and change the order with excel, however I don't understand why the information cannot be the same as the screen report. What is the point of having a report that when printed is not the same?
9 votesHey, good point!
We just get busy with more important things, lets see if this gets some votes and we’ll take another look.
Thanks!
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Edit print triggers / when something print
Right now you can turn on or off printer or specify what printers are used to print invoices, receipts etc.
I would like to be able to edit the actual trigger themselves.
Triger1 cash payment via invoice:Print receipt. print invoice
Trigger2 Cash payment via POS: Print Receipt
Trigger3 Credit Card Payment Invoice or POS: Don't print.8 votes -
Track Internal Projects
It would be nice to have a spot to track internal projects without it clogging up the ticket dashboard. Basically a spot for projects that you'd like to accomplish in spare time.
7 votes -
Add charges overview to Ticket print out.
We like to provide paper work with a job when it's collected, but currently we are having to print off multiple sheets of paper to ensure has details of the jobs notes and invoice details.
Would it be possible to add the charges applied to a ticket to the print out template so everything could be included in one print?
Many thanks.
12 votes -
usb drawer pop-open
recently I posted a comment on an existing planned feature; the printer drawer-open integration. I don't know if comments really are the best way to inject ideas on an already existing subject, so I decided to make a separate post.
Not sure if devs are aware of this handy gadget, but a better solution would be to integrate with usb drawer open devices.
The device is simple, cost-effect and equipment agnostic, so it works with all cash drawers.
These devices can be purchased for $20-$35 wholesale and retail for $50-$75, so its cheap to say the least and provides the…
10 votesHey – we have an idea of a solution, but can you give us some more details/links/etc?
A usb drawer opener would be fine if it had a javascript API so we could control it from a web browser.
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Available stock shown when adding items to invoice
When selecting an item from the inventory whilst creating an invoice it would be great to see how may items of something we have in stock.
It only needs to show Qty after the item list which appears.It would serve as an additional fail safe when adding items to invoices as you could make sure instantly that the item is in stock and would highlight any stock issues / description issues / qty issues
6 votes -
Quoting system
It would be great if there was a system in RS that allowed us to upload a PDF we create ourselves of a quote for whatever (new PC, server, Network solution etc etc) then give the customer a link to their portal where they can view this quote.
Then when the customer wants to accept the quote have a screen where our terms and conditions can be listed and have the name / signature box showing, just like on invoices, tickets etc.
Being able to upload our own PDFs means we can create the quotes to look like however we…2 votes -
customer purchase
Hello, I like the idea of the Customer Purchase feature. However, I would like to know if the fields are customizable where I can add or remove specific fields. RIght now it's really basic. I want to get more in detail with being able to select the carrier, storage/memory, model, etc. Something similar to the customer kiosk where they go through each detail. Also, after adding the item, we want to be able to track any parts that are needed to refurb the item and account for those to get the total cost.
18 votes -
Status should auto to Scheduled after setting an appointment
It would be beneficial to have ticket status to automatically update to "Scheduled" after setting an appointment that is connected to a ticket.
6 votes -
Blank default Tech and only Tech can be assigned to Tickets
I would like that the default value of the field Tech
when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
The problem right now is that the Tickets are assigned to a sales person.
The solution is that by default, there are not Tech assigned
when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
Also, Sales people can not be assigned to a Ticket,…3 votes -
Device Selector
Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.
I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.
For example.…
12 votes -
Allow the option to search by Physical Location (i.e. Bin #) in the inventory page
It would help if we could look up a bin # and find out all of the inventory that should be in that bin. Then if we type in P1 for example, it would show us everything that should be in P1. This would help a lot with my inventory system. Or the best thing may be to add an advanced search to inventory, and then we can search just that field.
11 votes -
Estimate Approval Process
Hello. This is a request for additional features. I love the approval process for estimates, however there is one additional item I would like to see implemented. An internal approval estimate feature. This would prompt the admin (in this case - the owner) to review the estimate prior to calling the customer for approval. This helps with QA to make sure we bill adequately and correctly. Thanks for your consideration.
6 votes -
Allow seperate terms and conditions for mobile devices
We have completely separate Terms and Conditions for mobile device repair than we do for computer repair. With the current setup now, we have to lump all verbiage into one monster Intake Form. We have to explain on every check-in to read Section A or Section B.
6 votes
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