3762 results found

1. Create Purchase order from estimate or bundle

   It would make things a lot quicker/easier for ordering system builds

   28 votes

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2. The 100% PERFECT SOLUTION for having MULTIPLE Phone Numbers and Email Addresses instead of using SUB CONTACTS !!!

   Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

   References: These are the problems that exist that drive me crazy, and I know everyone else hates too:
   - Sub-contacts of a business almost always need to reference data from the “main” contact (office phone, address, etc) which requires entering the same data multiple times into any sub-contacts. This requires excessive re-entry of information that is overridden when a new sub-contact is assigned to a ticket. (http://i.imgur.com/md7lfsx.jpg)
   - Sub-contacts do not pull a CID lookup, even when set as the assigned contact for a ticket. (very annoying)
   - Sub-contacts do not support customized phone numbers other than Phone and Mobile. (very weak. What about office numbers with extensions?!)
   - Sub-contacts of a business often need to exist twice – as an individual and a business sub-contact, even though the info is the same.
   - Sub-contacts have no way to reference their relation (assistant, mother, accountant, co-owner, etc) to the “main” contact (without changing their name, which is retarded)
   - Sub-contacts do not support “sub-businesses” – like companies with multiple offices (eg. separate medical offices with shared staff)
   - Sub-contacts for individuals (like family members in the same home) seems logical, but is super messy and is impossible to keep organized.

   Deduction: I consider sub-contacts to be “piggyback” contacts and are a poor solution to connecting/grouping “real” contacts together. I know this is a serious overhaul of a module, but it CAN be done – and the sooner it’s done, the easier it will be. Sub-contacts as a feature needs to be ELIMINATED, even if that means we have to manually re-enter all data that is currently stored as sub-contacts. I would normally say “depreciated”, but it’s so horrible that I really think it needs to be taken out back and shot.

   Metaphor: Sub-Contacts are Windows Vista, and “Linked-Contacts” are Windows 7. (Okay, enough mean words…)

   Application: Instead of seeing “Sub-Contacts” in another contact’s page (which are required to be created/edited from within that “container contact”) – you would simply be able to “Link” contacts that already exist together (http://i.imgur.com/EbSSEpG.jpg). You could very quickly link or unlink related contacts to either a business “container” account, or even to other individual customer accounts (useful for families).

   STAGE 1 – “LINKED” Contacts:

   1. Every sub-contact that currently exists needs to be converted to a “real” contact – meaning they have their own customer page, their own phone number, their own email address, etc. (In reality, sub-contacts all should have this, but may not because they live in an imaginary world where they are not bound by the same security checks as real contacts.)
   2. Businesses should not be attached to a “main contact”. As it stands currently, the business name is more of a “nickname” for the customer than what it should be – a CONTAINER! A business is nothing without a contact, and most contacts are not the business. (The only appropriate example is a sole proprietorship who never has plans to have another employee – good for them.) Otherwise, businesses are a “folder” for the employees – which are the “files”. (these metaphors are brilliant, I know)
   3. A business and a contact are not the same thing. A business needs to be created differently that a contact. (While I love the convenience of being able to create a contact and have them associated with a business instantly, you should not be able to edit both the contact and the business as one).
   4. Businesses should have their own “customer page” but should not be able to have any data (tickets, estimates, etc) assigned to them directly. The account page for the business would show all “linked-contacts”, along with ALL data (communication logs, tickets, invoices, estimates, etc) for EVERY one of the linked contacts, all in one central place (like a container).
   5. Creating a ticket for a business would force you to choose one of the linked-contacts as the assigned contact. You would not be able to create a ticket just for “The Business”. This would ensure that someone is always responsible/assigned to the businesses ticket.
   6. The business would be allowed to have address(es), and phone number(s) – which would automatically associate to any linked-contact that is assigned to a ticket for the business.
   7. Individual contacts could be used for individuals as a personal account – showing only the contact’s private data (tickets, estimates, communication, etc). However, if a ticket is made for the business (with the linked-contact set as the assigned contact) that data would be linked only to the business container account, and would not show in the individual’s private customer account.
   8. Any ticket/data that is associated with a business account would reference the business’s information, in addition to the linked contact – specifically the CID lookup feature. Meaning, the system would be aware that a ticket is “for” a business “on behalf” of a linked-contact.
   9. Business “container” accounts would be able to link to other business container accounts – useful for businesses with multiple locations, but different owners (like franchises). You would be able to see that a call may come in from “Taco Bell Largo” but it’s actually going to be billable to “Taco Bell St.Pete”, which is part of the same franchise, but has a different owner and set of assigned contacts – which would help eliminate accidental association with incorrect contacts.
   10. Individual accounts could benefit by linking multiple family members together. Even if they don’t live together, it’s nice to associate people who are part of the same family – especially when they sometimes pay for other family member’s invoices.
   11. Although families would not be a part of a “container” account (like a business), you would have the ability to view ALL data related to all of the individual linked-contacts – in case one of them is referencing a ticket for a family member. This would be very helpful for cross-referencing work across different accounts.

   ***** SEE COMMENT SECTION FOR CONTINUATION OF “STAGE 2” (ran over text limit) ******

   Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

   References: These are the problems that exist that drive me crazy, and I know everyone else hates too:… more

   185 votes

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   started  ·  Rajesh Agarwal responded

   We recently added multiple addresses, more to come.

3. Special Order Parts Grouping

   Sometimes we need to special order multiple parts for a single ticket. It would be great to be able to add all part orders to one special order part entry. It would cut down on data entry time. Would need to be able to receive parts in the group independent of each other, just like you can with PO's.

   8 votes

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4. Configure the Job clock/timer/Toggl with Billable Units

   When performing on-site service, we have a minimum charge of 1 hour labor, and then we pro-rate our hourly rate to the nearest half hour thereafter, rounding up after hitting the 10 minute mark...(So 1-69 minutes would only be 1 Hour of labor, 70-99 minutes would be 1.5 hours, 100-120 minutes would be 2 hours, etc...)

   I have not found a convenient way to do this yet which currently makes Toggl integration a no-go for us

   9 votes

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   under review  ·  2 comments  ·  Delete…  ·  Admin →
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5. Auto-save in fields after entry

   I know there's a save button on a number of fields, but I can't tell you how many times I've lost information I've typed, especially on the invoice section. I'm so used to say, QB Online or other platforms where you just tab over and the field auto saves.

   For instance, in the invoice description, when you tab over afterward, then you change qty or price, it's be nice if it auto-commits whatever information has been entered before calculating. Even, for a start, if just prior to recalculating, it committed whatever was in the description, would make our lives much easier.

   That being said, I'm an advocate for autosaving fields upon tab to next feield, etc.

   Thanks!

   I know there's a save button on a number of fields, but I can't tell you how many times I've lost information I've typed, especially on the invoice section. I'm so used to say, QB Online or other platforms where you just tab over and the field auto saves.

   For instance, in the invoice description, when you tab over afterward, then you change qty or price, it's be nice if it auto-commits whatever information has been entered before calculating. Even, for a start, if just prior to recalculating, it committed whatever was in the description, would make our lives much… more

   12 votes

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   under review  ·  6 comments  ·  Delete…  ·  Admin →
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6. Better inventory category organization

   I am not personally happy with how I have to setup my cetagories. If I want to have 3 cetagories such as parts, accessories and displays and I want the sub-categories to be the devices such as iPhone, Samsung, ect... I have to add the devices to each cetagory individual. I have to add the same device as a sub-category three times.

   Why not allow me to mix and match categories and sub-categories so I only have to add one device sub-category and use it for multiple cetagories.

   This could be help full for searching as well, I can narrow down inventory searching for the exact part I am looking for or look for everything in all cetagories that relates to the device sub-category or even sub-sub-category.

   It could also improve the "drop down" box for category search in the inventory Tab to be easier to navigate instead of scrolling through everything to find the correct combination of categories, sub-cateagories, sub-sub-categories.

   And being able to search by cetagories in the estimates, tickets and invoices would be nice as well.

   I am not personally happy with how I have to setup my cetagories. If I want to have 3 cetagories such as parts, accessories and displays and I want the sub-categories to be the devices such as iPhone, Samsung, ect... I have to add the devices to each cetagory individual. I have to add the same device as a sub-category three times.

   Why not allow me to mix and match categories and sub-categories so I only have to add one device sub-category and use it for multiple cetagories.

   This could be help full for searching as well, I can narrow… more

   9 votes

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7. make acknowledgement of an asset during checkin mandatory

   It is too easy to forget to check an asset in on a ticket. That little asset button is too tiny and easy to miss. I think that there should be a prompt that asks "There is no asset attached to this ticket, would you like to add one? and give us the option to add one or say no.

   10 votes

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8. Hidden Invoice line item - that still gives the cost

   So we Invoice as eg Iphone 5s Screen Replacement.
   in the bundle we have the screen as a item.

   it needs to be hidden . but i want to ability to add how many were used -
   so the cost goes against the job so we know if it was a lost.....

   its a little confusing. i know we can alter the bundle when creating it -
   but generally we just want to sell the job as the line item on the invoice
   - but have the cost and inventory item in there too like a hidden line item.

   perhaps instead of using the bundle the way we do we could introduce hidden
   items on invoice

   So we Invoice as eg Iphone 5s Screen Replacement.
   in the bundle we have the screen as a item.

   it needs to be hidden . but i want to ability to add how many were used -
   so the cost goes against the job so we know if it was a lost.....

   its a little confusing. i know we can alter the bundle when creating it -
   but generally we just want to sell the job as the line item on the invoice
   - but have the cost and inventory item in there too like a hidden line item.

   perhaps… more

   1 vote

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9. Ticket Timers, labor rate, and notifications

   Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.

   Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.

   I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time Log popup.

   Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.

   Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.

   I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time… more

   17 votes

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10. Add Asset Owner Tracking

    In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the form of 'ownership changed to xxx' notes in the activity log beneath the asset.

    In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the… more

    11 votes

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11. Add business name to "customer details" widget

    I'm not sure why this isn't around, but using the Custom Widget module there is no way to gather Business Name in the widget. So now we're getting all sorts of leads coming in and we have no idea who the potential customers are. Can this be pretty swiftly added? Just a check box for "Request Business Name" to the Customer Detail widget for the web would be phenomenal.

    2 votes

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12. Servicepower Web portal

    Would it be possible to integrate with the servicepower portal,
    It would be great if repairshopr could retrieve tickets from there system and then update there system as we update repairshopr.
    Would save a lot of double inputting.

    6 votes

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13. View customer map on a bigger Google Map

    Is it possible to add a link to open the google map of customer in a new full screen google map window. The map is quite small and we have so many customers in this map it is just completely red. If we then zoom in a little, we lose the overall view.

    7 votes

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14. Automated Calls Integration

    I would love to see your guys integrate with Call-Em-All https://www.call-em-all.com

    They send pre-recorded calls and text messages on your behalf. I would like to see when we complete a repair, we can choose to have Call-Em-All to call the customer informing them their repair is ready to pick up. Additionally, customers could get a call an hour before their appt to confirm their appointment. It could be customized so many ways. They have a developer API for integration.

    We currently use this when we have outages in our network we send an automated voice message to the customers the outage is affecting.

    I would love to see your guys integrate with Call-Em-All https://www.call-em-all.com

    They send pre-recorded calls and text messages on your behalf. I would like to see when we complete a repair, we can choose to have Call-Em-All to call the customer informing them their repair is ready to pick up. Additionally, customers could get a call an hour before their appt to confirm their appointment. It could be customized so many ways. They have a developer API for integration.

    We currently use this when we have outages in our network we send an automated voice message to the customers the… more

    7 votes

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    under review  ·  Rajesh Agarwal responded

    Probably the wrong type of API for us to do on a whim, maybe if this gets some votes.

    We’ll keep watching!

15. Reply Above Line in email responses

    When a customer replies to an email, it would be handy if a 'reply above line' tag is used to unnecessary content is not put into the ticket.

    2 votes

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16. When ordering a part in a ticket, have ticket status change when parts arrive

    It would be nice if when you order a part, the status would automatically change to "waiting on parts".
    when the parts come in, and you mark them as "Arrived" in the parts module, it would be nice if the ticket automatically updated to something like "parts arrived".

    Currently, this is an entirely manually process, having to change the ticket status manually when you order them, and again when they come in.

    16 votes

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17. Virtuemart integration

    Virtuemart integration that syncs products, customers, invoices, etc...

    7 votes

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18. Show multiple assets on the a single ticket's Intake form

    In our business it is very important for us to show on the intake form each and every asset that the customer dropped off, sometimes a single ticket can have 2 or more assets attached to. I was following this article http://feedback.repairshopr.com/forums/165658-general/suggestions/9434667-intake-form-should-list-assets but when I use the tag {{assets}} I get a list of all the assets under this ticket but they look very not organized and busy and I can’t find a way to organize it lets say in a nice table.
    When I make my own table and place the individual tags {{assetname}}, {{assettype}}, {{assetserial}} and {{assetproperties}} in the table it looks beautiful as I want it but the problem starts when the ticket have two or more assets attached to. It will list the first asset over and over again on each table line on the intake form!

    Please help me to find a way to solve this issue.

    In our business it is very important for us to show on the intake form each and every asset that the customer dropped off, sometimes a single ticket can have 2 or more assets attached to. I was following this article http://feedback.repairshopr.com/forums/165658-general/suggestions/9434667-intake-form-should-list-assets but when I use the tag {{assets}} I get a list of all the assets under this ticket but they look very not organized and busy and I can’t find a way to organize it lets say in a nice table.
    When I make my own table and place the individual tags {{assetname}}, {{assettype}}, {{assetserial}}… more

    9 votes

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19. taxable line items in "Ticket Line Items"

    Please remove the check box on the bottom in the "Add/View Charges" window in a ticket.
    Instead, either change it to "Not Taxable" or remove it all together and add a check box beside each line item.

    Reason:
    We keep adding custom line items to the ticket charges and neglecting to check the tax button.
    The reason we keep forgetting to check it is because in Chrome, when you begin entering a number into the mandatory "Price" field, it drops down a list of suggestions for what you are going to type and the drop down list covers the checkbox.

    10 votes

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20. Add the inventory category to the Invoice Line Item Export report

    As a business that uses accrual accounting, my bookkeeper needs a daily report of sales (invoiced regardless of payment status) by category.

    The existing Invoice report: Line Item Export would suffice if a single column were added to the report: inventory category.

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