General
3763 results found
-
Automated Calls Integration
I would love to see your guys integrate with Call-Em-All https://www.call-em-all.com
They send pre-recorded calls and text messages on your behalf. I would like to see when we complete a repair, we can choose to have Call-Em-All to call the customer informing them their repair is ready to pick up. Additionally, customers could get a call an hour before their appt to confirm their appointment. It could be customized so many ways. They have a developer API for integration.
We currently use this when we have outages in our network we send an automated voice message to the customers the…
7 votesProbably the wrong type of API for us to do on a whim, maybe if this gets some votes.
We’ll keep watching!
-
Reply Above Line in email responses
When a customer replies to an email, it would be handy if a 'reply above line' tag is used to unnecessary content is not put into the ticket.
2 votes -
When ordering a part in a ticket, have ticket status change when parts arrive
It would be nice if when you order a part, the status would automatically change to "waiting on parts".
when the parts come in, and you mark them as "Arrived" in the parts module, it would be nice if the ticket automatically updated to something like "parts arrived".Currently, this is an entirely manually process, having to change the ticket status manually when you order them, and again when they come in.
16 votes -
Virtuemart integration
Virtuemart integration that syncs products, customers, invoices, etc...
7 votes -
Show multiple assets on the a single ticket's Intake form
In our business it is very important for us to show on the intake form each and every asset that the customer dropped off, sometimes a single ticket can have 2 or more assets attached to. I was following this article http://feedback.repairshopr.com/forums/165658-general/suggestions/9434667-intake-form-should-list-assets but when I use the tag {{assets}} I get a list of all the assets under this ticket but they look very not organized and busy and I can’t find a way to organize it lets say in a nice table.
When I make my own table and place the individual tags {{assetname}}, {{assettype}}, {{assetserial}}…9 votes -
taxable line items in "Ticket Line Items"
Please remove the check box on the bottom in the "Add/View Charges" window in a ticket.
Instead, either change it to "Not Taxable" or remove it all together and add a check box beside each line item.Reason:
We keep adding custom line items to the ticket charges and neglecting to check the tax button.
The reason we keep forgetting to check it is because in Chrome, when you begin entering a number into the mandatory "Price" field, it drops down a list of suggestions for what you are going to type and the drop down list covers the checkbox.10 votes -
Add the inventory category to the Invoice Line Item Export report
As a business that uses accrual accounting, my bookkeeper needs a daily report of sales (invoiced regardless of payment status) by category.
The existing Invoice report: Line Item Export would suffice if a single column were added to the report: inventory category.
9 votes -
Update/Add permissions to Security Groups (Complete List Attached)
I've noticed quite a number of granular permission levels that are missing, and a few others that are too vague / not specific enough. What I’ve deduced is that almost every subject matter needs at least 5 basic levels (list/search, view details, create, edit, delete) and some need additional special levels (merge, edit specific subset, etc). While some are perfect, I've come up with (what I believe is) a more complete list. Note, my list is grouped in order of most important:
Customers - List/Search
Customers - View Details
Customers - Create
Customers - Edit
Customers - Edit (block hours)…27 votes -
Ability to add "Parts" to a "Purchase Order"
Currently Parts and Inventory are completely separate areas of RS
- This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
- so the totals on the purchase order match the supplier invoice.45 votes -
Analytics for Marketr campaigns in RepairShopr
It would be very useful to have better analytics for Marketr campaigns:
Which email addresses have opened the campaign emails, and when
Which links have been clicked within the message.
I.E. in a similar vein to MailChimp.
5 votes -
Scanning Barcode Auto-Adds to an open invoice/ticket
Scanning the barcodes is a great way to save time generating a ticket or invoice, however the current system only scans the numbers which require manually pressing enter or selecting an item.
Why not scan it and have it automatically add to which ever invoice is currently being worked on? That would save a ton of time especially when you are a few feet from the computer/iPad/etc...
4 votes -
Add timesheet tab
We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.…
45 votes -
Integrate POs into Amazon Purchasing Systems
We order alot of parts on Amazon. We use an Amazon Business account. I would love to see you guys integrate the Purchase Order system to purchasing on Amazon. They have already integrated with many systems - http://www.amazon.com/b/ref=br_imp?_encoding=UTF8&node=11339375011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-billboard-4&pf_rd_r=0N68VEHDDE4WW7XS2WXE&pf_rd_t=36701&pf_rd_p=2073948102&pf_rd_i=b2b-desktop
20 votes -
Add an adjustable timer alert system to tickets for notifcations
I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and…
6 votes -
Mass Edit Customers!
I want to be able to mass edit customers so things like custom fields can be easily changed for a large group of customers. I use several different Support packages and I want to be able to make mass edits to custom fields so that I don't have to edit each individually.
8 votes -
CSV export for Purchase Orders (and maybe other things too)
I'd love to be able to get a csv file export for Purchase orders. This would give us a lot more flexibility with our inventory management, and allows us to use a custom label printing solution.
25 votes -
Schedule text messages for a later time and date
Sometimes we work late and need to text a customer that the device is ready or remind them to pick something up. We don't want to text them @ midnight however we will forget it by the morning. It would be great to schedule it for a later time. In addition to this it would be great to setup auto texts if the ticket is in a certain state. For instance we have a state called PUP for pending user pickup. It would great to automatically trigger a text every <time period> for that status to harass some of our…
12 votes -
Update ticket status from new ticket comment
When adding a ticket comment, we would like the ticket status to automatically update (which it already does in some cases) and directly match the Update Subject/Update Type. For example, if "Diagnosis" is selected, not only would that update the Diagnostic step in the Progress, but it would also update the ticket status to "Diagnosis". Or, if "Parts Arrival" is selected, then the ticket status would update to "Parts Arrival".
It would also be beneficial if we could add additional options to the Update Subject/Update Type and have those automatically update the ticket status when used as well.
5 votes -
Change where email replies come in
Currently if you send an appointment to a customer, if they reply (yes that's great, see you then etc) the reply comes in as a new ticket. in our business, we do not need a ticket for every job - we only use tickets for jobs that come in the workshop. If an engineer goes out to a customer, we hope to solve the problem off site therefore we don't need a ticket. I would like these replies to come back to my email address, not a new ticket
4 votesShouldn’t you just put the invite on your calendar directly, and use the 2way sync for that even to appear on the calendar in RepairShopr?
-
Add UPC code into repairshopr that syncs with woocommerce
I noticed there is a sku column when you import products into repairshopr. When you sync with woocommerce it seems that woocommerce generates it's own UPC number for each product. Any chance there is either a way to import our own upc code that matched the ID code in repairshopr?
2 votes
- Don't see your idea?