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3762 results found

  1. Ticket Timers, labor rate, and notifications

    Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.

    Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.

    I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time…

    17 votes
    4 comments  ·  Admin →
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  2. Add Asset Owner Tracking

    In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the…

    11 votes
    0 comments  ·  Admin →
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  3. Add business name to "customer details" widget

    I'm not sure why this isn't around, but using the Custom Widget module there is no way to gather Business Name in the widget. So now we're getting all sorts of leads coming in and we have no idea who the potential customers are. Can this be pretty swiftly added? Just a check box for "Request Business Name" to the Customer Detail widget for the web would be phenomenal.

    2 votes
    2 comments  ·  Admin →
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  4. Servicepower Web portal

    Would it be possible to integrate with the servicepower portal,
    It would be great if repairshopr could retrieve tickets from there system and then update there system as we update repairshopr.
    Would save a lot of double inputting.

    6 votes
    0 comments  ·  Admin →
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  5. View customer map on a bigger Google Map

    Is it possible to add a link to open the google map of customer in a new full screen google map window. The map is quite small and we have so many customers in this map it is just completely red. If we then zoom in a little, we lose the overall view.

    7 votes
    0 comments  ·  Admin →
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  6. Automated Calls Integration

    I would love to see your guys integrate with Call-Em-All https://www.call-em-all.com

    They send pre-recorded calls and text messages on your behalf. I would like to see when we complete a repair, we can choose to have Call-Em-All to call the customer informing them their repair is ready to pick up. Additionally, customers could get a call an hour before their appt to confirm their appointment. It could be customized so many ways. They have a developer API for integration.

    We currently use this when we have outages in our network we send an automated voice message to the customers the…

    7 votes
    3 comments  ·  Admin →
    How important is this to you?
    under review  ·  Rajesh Agarwal responded

    Probably the wrong type of API for us to do on a whim, maybe if this gets some votes.

    We’ll keep watching!

  7. Reply Above Line in email responses

    When a customer replies to an email, it would be handy if a 'reply above line' tag is used to unnecessary content is not put into the ticket.

    2 votes
    0 comments  ·  Admin →
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  8. When ordering a part in a ticket, have ticket status change when parts arrive

    It would be nice if when you order a part, the status would automatically change to "waiting on parts".
    when the parts come in, and you mark them as "Arrived" in the parts module, it would be nice if the ticket automatically updated to something like "parts arrived".

    Currently, this is an entirely manually process, having to change the ticket status manually when you order them, and again when they come in.

    16 votes
    0 comments  ·  Admin →
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  9. Virtuemart integration

    Virtuemart integration that syncs products, customers, invoices, etc...

    7 votes
    0 comments  ·  Admin →
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  10. Show multiple assets on the a single ticket's Intake form

    In our business it is very important for us to show on the intake form each and every asset that the customer dropped off, sometimes a single ticket can have 2 or more assets attached to. I was following this article http://feedback.repairshopr.com/forums/165658-general/suggestions/9434667-intake-form-should-list-assets but when I use the tag {{assets}} I get a list of all the assets under this ticket but they look very not organized and busy and I can’t find a way to organize it lets say in a nice table.
    When I make my own table and place the individual tags {{assetname}}, {{assettype}}, {{assetserial}}…

    9 votes
    0 comments  ·  Admin →
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  11. taxable line items in "Ticket Line Items"

    Please remove the check box on the bottom in the "Add/View Charges" window in a ticket.
    Instead, either change it to "Not Taxable" or remove it all together and add a check box beside each line item.

    Reason:
    We keep adding custom line items to the ticket charges and neglecting to check the tax button.
    The reason we keep forgetting to check it is because in Chrome, when you begin entering a number into the mandatory "Price" field, it drops down a list of suggestions for what you are going to type and the drop down list covers the checkbox.

    10 votes
    5 comments  ·  Admin →
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  12. Add the inventory category to the Invoice Line Item Export report

    As a business that uses accrual accounting, my bookkeeper needs a daily report of sales (invoiced regardless of payment status) by category.

    The existing Invoice report: Line Item Export would suffice if a single column were added to the report: inventory category.

    9 votes
    2 comments  ·  Admin →
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  13. Update/Add permissions to Security Groups (Complete List Attached)

    I've noticed quite a number of granular permission levels that are missing, and a few others that are too vague / not specific enough. What I’ve deduced is that almost every subject matter needs at least 5 basic levels (list/search, view details, create, edit, delete) and some need additional special levels (merge, edit specific subset, etc). While some are perfect, I've come up with (what I believe is) a more complete list. Note, my list is grouped in order of most important:

    Customers - List/Search
    Customers - View Details
    Customers - Create
    Customers - Edit
    Customers - Edit (block hours)…

    27 votes
    under review  ·  18 comments  ·  Admin →
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  14. Ability to add "Parts" to a "Purchase Order"

    Currently Parts and Inventory are completely separate areas of RS
    - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

    In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
    - so the totals on the purchase order match the supplier invoice.

    45 votes
    planned  ·  5 comments  ·  Admin →
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  15. Analytics for Marketr campaigns in RepairShopr

    It would be very useful to have better analytics for Marketr campaigns:

    1. Which email addresses have opened the campaign emails, and when

    2. Which links have been clicked within the message.

    I.E. in a similar vein to MailChimp.

    5 votes
    0 comments  ·  Admin →
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  16. Scanning Barcode Auto-Adds to an open invoice/ticket

    Scanning the barcodes is a great way to save time generating a ticket or invoice, however the current system only scans the numbers which require manually pressing enter or selecting an item.

    Why not scan it and have it automatically add to which ever invoice is currently being worked on? That would save a ton of time especially when you are a few feet from the computer/iPad/etc...

    4 votes
    0 comments  ·  Admin →
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  17. Add timesheet tab

    We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.…

    45 votes
    1 comment  ·  Admin →
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  18. Integrate POs into Amazon Purchasing Systems

    We order alot of parts on Amazon. We use an Amazon Business account. I would love to see you guys integrate the Purchase Order system to purchasing on Amazon. They have already integrated with many systems - http://www.amazon.com/b/ref=br_imp?_encoding=UTF8&node=11339375011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-billboard-4&pf_rd_r=0N68VEHDDE4WW7XS2WXE&pf_rd_t=36701&pf_rd_p=2073948102&pf_rd_i=b2b-desktop

    20 votes
    under review  ·  4 comments  ·  Admin →
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  19. Add an adjustable timer alert system to tickets for notifcations

    I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and…

    6 votes
    0 comments  ·  Admin →
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  20. Mass Edit Customers!

    I want to be able to mass edit customers so things like custom fields can be easily changed for a large group of customers. I use several different Support packages and I want to be able to make mass edits to custom fields so that I don't have to edit each individually.

    8 votes
    0 comments  ·  Admin →
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