General
3762 results found
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Autotask RMM integration
We are now using Autotask's RMM (formerly centrastage) any way a ticketing integration is possible? with the RMM not the CRM.
11 votes -
Record Times for Approvals
Sometimes I would like to know the exact time and date that the customer had approved a request for service. I.e. "The customer approves via SMS or E-mail and should send the status not only to the GREEN LIGHT APPROVAL STATUS box but also create a record in time in the ticket that expresses they physically approved the service rather than triggered by any other means. In-person approvals can always be still triggered by saying the "approved" hot-word that will create the GREEN LIGHT APPROVAL STATUS box.
Hopefully this isn't too confusing.2 votes -
Attaching Lead to Customer Brings in New Contact
If the Lead doesn't exist but I attach it to an existing customer, it would be great to have the option of bringing in the new contact and adding it to the contact list for that customer.
Next, the ticket would use that person as the assigned contact.
6 votes -
Shopping List, Pending Order List
Allow inventory items to be added and removed from both the Shopping List and Pending Orders List without having to meet reorder at criteria.
6 votes -
Bundled Item Labels
It would be really nice if I could print labels for my bundled inventory items...
22 votes -
Allow Appointment Time Range Windows
It would be nice to schedule an appointment window for our clients. For example, due to scheduling, we can't always arrive at an exact time, so we typically say that we'll be there sometime between say 12PM and 1PM.
For now we've added this to our appointment e-mail template:
"Note: A technician will arrive within 60 minutes of the above Appointment Time."12 votes -
REFERRAL SOURCE -
This really helps to know how our marketing is working.
Once a customer comes in for service - lets say from a google search, after the service is performed we should be able to change that customer to a different REFERRAL SOURCE - because now they are an existing customer - we have earned their business and they become an existing customer rather than another google search the next time they come in - not very helpful in deciding on advertising budget.
It seems like when I change their REFERRAL SOURCE it changes all the reports.
Am I mistaken or…
8 votes -
Report for Bundle Sales
We've started using the bundles feature recently and it's worked really well for us with a recent promo. However we can't report on the sale states based on these bundles.
So we think the promo went well but we're not to sure.
Can I suggest that you a report that allows you to see bundles sold.
8 votes -
SMS selector between multiple mobile numbers on customer accounts
Enable the ability to select between mobile numbers to send the SMS messages to.
Also some kind of indicator on the ticket that shows which mobile number is currently selected to tsend the messages to.6 votes -
Teamviewer Integration
New to Repairshopr. It would be nice when going into a remote session with Teamviewer that when done, it would create a ticket automatically with the time spent.
9 votes -
Device checkin, multiple issues at once
Hi there, would you guys be able to add multiple issues per device checkin? At the moment, when we take in a device it will only let us select one issue (battery, screen, chargeport etc)
We quite often have devices that have multiple problems, like the speaker, screen and battery need replacement.
I suggest you change the issue screen to be a checklist instead of just picking one problem.
This isn't a major issue, just something that could make an improvement :D
30 votes -
iOS App Developments
Develop the App so that it replicates the same features of the website.
- Develop a POS feature for the app that acts as a POS for walk-in customer purchases and inventory management.
- When a ticket is payed for you should be prompted to close the ticket if you would like.
- The default print setting for the iOS app purchases should go to the receipt printer printing features.
- The iOS app should also be able to be setup as a register so that it ties directly to the website system. This way Z reports match correctly with…38 votesSince this suggestion is actually a number of very separate ideas, we can’t properly mark it as planned/started/completed.
I’ll just leave it as under review.
We added the bit about closing the related ticket in the last release.
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Photos Within Tickets
Thumbnails instead of image.jpg each time. Also, would be a great idea to be able to edit the name of the photo before OR after it is uploaded.
17 votes -
Dell Service Tag Lookup
When adding an asset, how awesome would it be to enter a Dell Service Tag (or Lenovo, Mac, etc.) and have it auto-resolve the Model, Specs, and Warranty Expiry?
1 vote -
Better Estimate to Invoice Conversion
Currently it is hard to keep track of line items, such as what items are currently paid for, on an invoice, etc. when you convert an estimate to an invoice
We would love to see when an estimate is converted and attached to a ticket, that it automatically puts the line items on the ticket itself, marks them as on a current invoice, and when that invoice is paid it marks them as such.
Basically we want invoices on tickets that were created from estimates to act the same was as an invoice created from a ticket using the "Make…
10 votes -
Session lock / PIN Login Suggestions
It is really nice to be able to have our RS session time out on just certain computers. Before the May 27 changes, we were using the "Custom JavaScript" Chrome extension and a short and sweet script to accomplish this.
This solution worked pretty well to remind our employees to switch users. For our application, it was nice that you could click out of the Switch User pop-up if you needed to, and it wouldn't lose your progress on anything.
After the update for the Switch User/Lock function, you now have to enter a PIN, and it locks all other…
2 votes -
Allow Editing of the Order of Dropdown Entries in Asset Custom Fields
We have a few Custom Asset Fields where we use the Dropdown Entry option for the field type. The problem is, when I go in to edit those Dropdown Entry Answers (ex. Add answer).
I like having my dropdown entries listed in alphabetical order, which is disrupted when I have to add a new answer. So, to have these answers listed in order, I have to copy and paste them into the new positions.
(ex. Asset Custom Field Dropdown Entry Answer #1 = Beta, but when I go to add the new answer, Alpha, I filled in Alpha as Dropdown…
12 votes -
Purchase Order - Adjust price and quantity at same time
When creating a purchase order we will select the quantity but have to go through the line items to adjust the price. If it was possible to adjust quantity and then the price before adding the item to the PO that would be very helpful.
5 votes -
Ticket Replies - add link to the ticket for the end user
When we reply to tickets for our users (customers), the e-mail they receive does not include a link to their ticket in their profile.
Example: We have a company that users have multiple tickets open that are related and when we ask a general question about it they always write back and say "can you please tell me what this is in regards to?"We added the ticket subject and ticket number to the ticket reply, but the link to the ticket would be quite handy for the end user.
22 votes -
What about a wireless printer? I'm a mobile computer repair technician. I think this would be a good idea for those that are mobile!
Using a wireless receipt printer is more convenient for those who are mobile like myself going to house to house or to business to business.
1 vote
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