3763 results found

1. Device checkin, multiple issues at once

   Hi there, would you guys be able to add multiple issues per device checkin? At the moment, when we take in a device it will only let us select one issue (battery, screen, chargeport etc)

   We quite often have devices that have multiple problems, like the speaker, screen and battery need replacement.

   I suggest you change the issue screen to be a checklist instead of just picking one problem.

   This isn't a major issue, just something that could make an improvement :D

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2. iOS App Developments

   Develop the App so that it replicates the same features of the website.
   - Develop a POS feature for the app that acts as a POS for walk-in customer purchases and inventory management.
   - When a ticket is payed for you should be prompted to close the ticket if you would like.
   - The default print setting for the iOS app purchases should go to the receipt printer printing features.
   - The iOS app should also be able to be setup as a register so that it ties directly to the website system. This way Z reports match correctly with sales and payments for invoices. Currently the reports to do not properly track payments that are made through the iOS app compared to payments made through the website.

   Develop the App so that it replicates the same features of the website.
   - Develop a POS feature for the app that acts as a POS for walk-in customer purchases and inventory management.
   - When a ticket is payed for you should be prompted to close the ticket if you would like.
   - The default print setting for the iOS app purchases should go to the receipt printer printing features.
   - The iOS app should also be able to be setup as a register so that it ties directly to the website system. This way Z reports match correctly with… more

   38 votes

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   under review  ·  Rajesh Agarwal responded

   Since this suggestion is actually a number of very separate ideas, we can’t properly mark it as planned/started/completed.

   I’ll just leave it as under review.

   We added the bit about closing the related ticket in the last release.

3. Photos Within Tickets

   Thumbnails instead of image.jpg each time. Also, would be a great idea to be able to edit the name of the photo before OR after it is uploaded.

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4. Dell Service Tag Lookup

   When adding an asset, how awesome would it be to enter a Dell Service Tag (or Lenovo, Mac, etc.) and have it auto-resolve the Model, Specs, and Warranty Expiry?

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5. Better Estimate to Invoice Conversion

   Currently it is hard to keep track of line items, such as what items are currently paid for, on an invoice, etc. when you convert an estimate to an invoice

   We would love to see when an estimate is converted and attached to a ticket, that it automatically puts the line items on the ticket itself, marks them as on a current invoice, and when that invoice is paid it marks them as such.

   Basically we want invoices on tickets that were created from estimates to act the same was as an invoice created from a ticket using the "Make Invoice" button.

   Also, currently when you convert an estimate to an invoice it leaves the estimate in place and attaches the new invoice to a ticket.

   However it would be much better (as has been already suggested) if when converted the estimate is then removed (or marked completed/approved).

   Currently it is hard to keep track of line items, such as what items are currently paid for, on an invoice, etc. when you convert an estimate to an invoice

   We would love to see when an estimate is converted and attached to a ticket, that it automatically puts the line items on the ticket itself, marks them as on a current invoice, and when that invoice is paid it marks them as such.

   Basically we want invoices on tickets that were created from estimates to act the same was as an invoice created from a ticket using the "Make… more

   10 votes

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6. Session lock / PIN Login Suggestions

   It is really nice to be able to have our RS session time out on just certain computers. Before the May 27 changes, we were using the "Custom JavaScript" Chrome extension and a short and sweet script to accomplish this.

   This solution worked pretty well to remind our employees to switch users. For our application, it was nice that you could click out of the Switch User pop-up if you needed to, and it wouldn't lose your progress on anything.

   After the update for the Switch User/Lock function, you now have to enter a PIN, and it locks all other open tabs. I can see where this would be nice. And I even originally wanted this feature. The problem is, after you enter your pin, it refreshes the page and you lose your progress. So if you were in the middle of typing anything, get distracted, and come back to a locked screen your data entry is gone and you have to start over. Very frustrating!

   I have since disabled our auto logout. But this leads to having the wrong tech account attached to transactions sometimes.

   My ideal solution:
   1. Have the option to switch between the new and old lock features.

   Additional/alternative awesome solutions:
   2. RS doesn't refresh the page and lose everything when you enter your pin (I'm assuming this isn't a likely solution)
   3. RS has a way of auto-saving a local or server-side draft of what you were working on, so that it remembers where you left off when you log back in and get back to your ticket or invoice.

   We do have POS computers, but I don't use the POS module much because I don't like it's interface. For how we operate it is too limited in what it can do. I personally have really enjoyed and much prefer the "Custom JavaScript" solution for timed log-outs. Except for the current new data-loss feature.

   It is really nice to be able to have our RS session time out on just certain computers. Before the May 27 changes, we were using the "Custom JavaScript" Chrome extension and a short and sweet script to accomplish this.

   This solution worked pretty well to remind our employees to switch users. For our application, it was nice that you could click out of the Switch User pop-up if you needed to, and it wouldn't lose your progress on anything.

   After the update for the Switch User/Lock function, you now have to enter a PIN, and it locks all other… more

   2 votes

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7. Allow Editing of the Order of Dropdown Entries in Asset Custom Fields

   We have a few Custom Asset Fields where we use the Dropdown Entry option for the field type. The problem is, when I go in to edit those Dropdown Entry Answers (ex. Add answer).

   I like having my dropdown entries listed in alphabetical order, which is disrupted when I have to add a new answer. So, to have these answers listed in order, I have to copy and paste them into the new positions.

   (ex. Asset Custom Field Dropdown Entry Answer #1 = Beta, but when I go to add the new answer, Alpha, I filled in Alpha as Dropdown Entry Answer #1, and Answer #2 = Beta).

   But I recently discovered that doing this causes a HUGE problem, because all my assets that use that custom field, now have different Dropdown Entry Answer listed in that custom field, (ex. Asset Custom Field Answer - Beta, has now been changed to Answer - Alpha).

   This would all be a lot easier if we could just click and drag the answers into rearrange them into place, and we wouldn't run the risk of resetting the custom field values for all of our assets.

   We have a few Custom Asset Fields where we use the Dropdown Entry option for the field type. The problem is, when I go in to edit those Dropdown Entry Answers (ex. Add answer).

   I like having my dropdown entries listed in alphabetical order, which is disrupted when I have to add a new answer. So, to have these answers listed in order, I have to copy and paste them into the new positions.

   (ex. Asset Custom Field Dropdown Entry Answer #1 = Beta, but when I go to add the new answer, Alpha, I filled in Alpha as Dropdown… more

   12 votes

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8. Purchase Order - Adjust price and quantity at same time

   When creating a purchase order we will select the quantity but have to go through the line items to adjust the price. If it was possible to adjust quantity and then the price before adding the item to the PO that would be very helpful.

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9. Ticket Replies - add link to the ticket for the end user

   When we reply to tickets for our users (customers), the e-mail they receive does not include a link to their ticket in their profile.
   
   Example: We have a company that users have multiple tickets open that are related and when we ask a general question about it they always write back and say "can you please tell me what this is in regards to?"

   We added the ticket subject and ticket number to the ticket reply, but the link to the ticket would be quite handy for the end user.

   22 votes

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10. What about a wireless printer? I'm a mobile computer repair technician. I think this would be a good idea for those that are mobile!

    Using a wireless receipt printer is more convenient for those who are mobile like myself going to house to house or to business to business.

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11. Change Purchase Order Date

    It would be nice if you could change the purchase order date; not just the expected date. This would help probably more than just myself out. I can do this with quickbook and sage 50.

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12. LabTech integration.

    Compete with ConnectWise and integrate with a amazing RMM Labtech. This would help anyone who uses Labtech bill more accurately and have seamless integration with ticketing. We'd love to use Repairshopr for our CRM and Invoicing users, and Labtech for our techs. Integrating them would make it easier to handle the separation of anyone in this situation. (We do not like ConnectWise).

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13. Balance due column on invoice overview

    Have a column on the invoice overview page for balance due.

    8 votes

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14. Bulk Disable Customers

    From various ticket systems and accounting packages over the years, I have a large (for my rural area) number of customers in RepairShopr. Many of those I have not seen in years. I would love to see two features added:

    1. Filter/Sort by a field for the last time a customer record was touched - whether contact info updated, ticket, etc.

    2. The option to Disable an entire listing of customers in one button, rather than individually deleting (or disabling, if there is info on them).

    Thanks!

    14 votes

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15. when you scan a barcode through the POS that is not already an inventory item, prompt there and then to create the item and be able to enter

    when you scan a barcode through the POS that is not already an inventory item, prompt there and then to create the item and be able to enter the details

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16. Gocardless for UK

    Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.

    Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when you set. I've never gone direct to gocardless and set a plan there although I know you can.

    I believe you get a cut of each payment too (don't quote me) but the fees are so cheap too. Beats PayPal hands down on fees - I haven't used any others but with costs fixed and capped at £2 its worth looking at. I don't mind beta testing either. Its the only thing missing from the package for me at the moment lol.
    Please check it out @ https://gocardless.com/features/api/ - in the meantime is there any other solutions you think of?

    Us UK folk need a way to collect payments especially for recurring invoices and managed services. I'll get other uk techs interested in repairshopr to vote as this is one feature that's critical :)

    Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.

    Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when… more

    104 votes

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    under review  ·  Rajesh Agarwal responded

    We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.

17. Integration with Naverisk

    It would be great to have integration with INaverisk just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.

    8 votes

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18. Create an eBay integration solution to provide an eBay store directly connected to RepairShopr

    Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!

    44 votes

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19. More CRM features - manage mailing lists - better sorting options

    It would be very nice if there was a much more robust CRM in RSr, really expand on the “LEADS”. We currently keep our mailing list in a FileMaker Pro DB so we can mail out postcards, call prospects and maintain those notes. RSr has nothing to support this at all. It would be nice to import all our "Postcard" mailing prospecting list into RSr and have that phone calling log..and fields that would support more of a sales and marketing function, setting appointments, reminders to call, notes about what the clients have talked about etc.

    it would also be very nice if we could have a place to sort out Residential clients form Business clients. We mail different mailings to each of those groups and can’t easily even sort those out at this time. I would love to be able to manage all this in one place so we didn’t have to keep using our FMP DB.

    integration with a service like smartpress.com would be great for this as well. Being able to manage and print mailings form our "CRM" in RSr. So we could input our PDF for the postcard and just build our list from RSr, and then mail the postcards, keeping track of who got what when.

    I don't mean to knock it but Leads doesn't really do anything valuable other then allow us to sort out spam. Leads could really do a lot of this but it would need some updates to add some features.

    In the Leads department it would really be nice we could at least used canned text, the same canned text we use in tickets. We all have to keep a text document on the site with all our “canned” text in it so we can use in when we email form “leads.

    Leads needs some work to be of any real value, tweaking it to add some more robust CRM functions would be great.

    Being able to build lists based on how many computers a client has, or their location compared to the shop, or the time since their last service visit, or how warm of a prospect they are. All really good stuff.

    It would be very nice if there was a much more robust CRM in RSr, really expand on the “LEADS”. We currently keep our mailing list in a FileMaker Pro DB so we can mail out postcards, call prospects and maintain those notes. RSr has nothing to support this at all. It would be nice to import all our "Postcard" mailing prospecting list into RSr and have that phone calling log..and fields that would support more of a sales and marketing function, setting appointments, reminders to call, notes about what the clients have talked about etc.

    it would also be… more

    5 votes

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20. Contract clients - tagging clients - easier to identify - Client agreements

    It would be very nice if there was an easy way to identify that a client was a contract client. Like a big read Contract under their company name when a ticket comes in.

    Better yet would be to have a contact center that held all the agreements, and a way to have that big red text flag be anything we choose.

    We could then put which contact type they have and when that client emailed in we could see that right away.

    We have no way to keep track of what contracts clients have with us at this point or what is covered.

    I would be very nice to have a contract center that would not only allow us to send out agreements like we do estimates, but be able to sort and keep track of what clients have what agreements.

    It would be very nice if there was an easy way to identify that a client was a contract client. Like a big read Contract under their company name when a ticket comes in.

    Better yet would be to have a contact center that held all the agreements, and a way to have that big red text flag be anything we choose.

    We could then put which contact type they have and when that client emailed in we could see that right away.

    We have no way to keep track of what contracts clients have with us at this point… more

    10 votes

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