General
3763 results found
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Be able to select comma as seperator
It would mean the world to us, if we could use comma as separator. So we can write 1.000,00 kr. which i think would be the normal way for all who uses the metric system for measurement.
Also if you could localize the months, so we can make beautyfull single language invoices, estimates and so on :-) Right now months is spelled in English, the rest of the templates ans so, is translated or possible to translate.
Carsten, Denmark
10 votes -
Customer Credit on Customer Detail Page
The Customer Detail page needs to have a quick and easy way to see a customer credit balance just like open balance. That would be very helpful.
10 votes -
Inventory Locations
When adding items to inventory, I notice there is an input box for "Physical Location". That works if the item is always in that same physical location, but when you have stock in multiple places, it can be more time consuming to check to see where it says the location is, and update everything manually. There should be a way to manually create locations in the system and tie items to that location. For example, there are 2 racks in the backroom, each rack has 6 shelves, and each shelf has 5 boxes for product, where each rack, each shelf,…
11 votes -
Modifiers to labor pricing
I'd love to just have a single "Labor" line item that I can use modifiers (Contracts?) in a more advanced way.
Define business hours. M-F 8a-5p.
Labor = $100 during business hours.
Maybe I want to charge 2x labor after hours.
Maybe I want to give a client a 10% discount on all labor for being in a support agreement.
Maybe I want to offer a flat fee to certain clients, regardless of how much (or little) time is spent.The options could be endless. I'm thinking it would be great to add a second drop-down to the time entry…
1 vote -
Customer Data Sheet/Worksheet
Would it be possible to take the ability used to create ticket worksheets and have similar under the customer section so we can have worksheets attached to clients and not just tickets. Thinking this would be more for information or configuration purposes. Could create a customer info sheet for example for an equipment setup, network setup or software setup and input things like IP address, credentials, License keys, vendor info, etc.
18 votes -
Discount on an Invoice - Show Original Price
It would be very nice show the original amount of the invoice, the discount amount, and the new total on the invoice. Currently, I am only showing the discount / Item cost / line item. That is nice, but it does not show how much the discount is!
On hourly items (4 hours @ $90/hr; it only shows the $90.00 discounted 100% to $0.00. It does not show the total discount was $360!!).
Any way to add this feature?
8 votes -
Allow employees to print thier own timesheet so they can sign them and submit from any location. This should be only for an admin.
Is there a way for employees to print off there timesheet at the end of the week? I hoping to implement a system that has the employee print there time-sheet and the end of the week and sign it. What is best process to have the employee view and print their own time sheet and submit the printed copy without an admin doing it?
2 votes -
Call log in tickets
I'd like to see a call log option inside of the tickets area. The call log has saved our bacon several times but as far as I know, we can only see it inside of "Customers." It would save our techs a step if they are inside of the ticket already (calling on a diag or update or something) to just be able to do it from there.
11 votesWe are going to put ticket comments in the communication log, hopefully that helps this one. Let us know if you really want the new manual log entry after this..
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Next Warranty certificate num
The Next Warranty Certificate Number doesn't make sense. If the limit is set to 100000 and you have multiple Warranty Templates and set the next certificate number eventually these numbers will collide. For example, if you have a 30 Day Warranty and set it to 1 and a 1 Year and set it to 50000 eventually the 30 Day Warranty Certificate Num is going to reach 50000. Then what? You should be able to prefix each Certificate with a letter maybe.
1 vote -
Allow the creation of a new customer when making an appointment
I like the new appointment features, but there is one thing missing.
If it's a new customer and they call on the phone, it would be nice to put in their information when creating the appointment, Name, Email, Phone # so that it would show on my calendar and also send them the appointment with instructions. I know I could set them up as a customer first then create the appointment but to do it all in one flow would be better.
3 votes -
Autotask RMM integration
We are now using Autotask's RMM (formerly centrastage) any way a ticketing integration is possible? with the RMM not the CRM.
11 votes -
Record Times for Approvals
Sometimes I would like to know the exact time and date that the customer had approved a request for service. I.e. "The customer approves via SMS or E-mail and should send the status not only to the GREEN LIGHT APPROVAL STATUS box but also create a record in time in the ticket that expresses they physically approved the service rather than triggered by any other means. In-person approvals can always be still triggered by saying the "approved" hot-word that will create the GREEN LIGHT APPROVAL STATUS box.
Hopefully this isn't too confusing.2 votes -
Attaching Lead to Customer Brings in New Contact
If the Lead doesn't exist but I attach it to an existing customer, it would be great to have the option of bringing in the new contact and adding it to the contact list for that customer.
Next, the ticket would use that person as the assigned contact.
6 votes -
Shopping List, Pending Order List
Allow inventory items to be added and removed from both the Shopping List and Pending Orders List without having to meet reorder at criteria.
6 votes -
Bundled Item Labels
It would be really nice if I could print labels for my bundled inventory items...
22 votes -
Allow Appointment Time Range Windows
It would be nice to schedule an appointment window for our clients. For example, due to scheduling, we can't always arrive at an exact time, so we typically say that we'll be there sometime between say 12PM and 1PM.
For now we've added this to our appointment e-mail template:
"Note: A technician will arrive within 60 minutes of the above Appointment Time."12 votes -
REFERRAL SOURCE -
This really helps to know how our marketing is working.
Once a customer comes in for service - lets say from a google search, after the service is performed we should be able to change that customer to a different REFERRAL SOURCE - because now they are an existing customer - we have earned their business and they become an existing customer rather than another google search the next time they come in - not very helpful in deciding on advertising budget.
It seems like when I change their REFERRAL SOURCE it changes all the reports.
Am I mistaken or…
8 votes -
Report for Bundle Sales
We've started using the bundles feature recently and it's worked really well for us with a recent promo. However we can't report on the sale states based on these bundles.
So we think the promo went well but we're not to sure.
Can I suggest that you a report that allows you to see bundles sold.
8 votes -
SMS selector between multiple mobile numbers on customer accounts
Enable the ability to select between mobile numbers to send the SMS messages to.
Also some kind of indicator on the ticket that shows which mobile number is currently selected to tsend the messages to.6 votes -
Teamviewer Integration
New to Repairshopr. It would be nice when going into a remote session with Teamviewer that when done, it would create a ticket automatically with the time spent.
9 votes
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