General
3762 results found
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Add color coding and default setting for ticket priority
As a tech I need to be responsive to tickets with higher priority. Ticket priority should be set by default to "normal" (but ideally configurable through an admin widget).
I suggest the ability to color code the Priority cell in the ticket list view so that I could, for example, make Urgent priorities red, High priorities yellow, Normal priorities green, and Low priorities white.
64 votes -
In new inventory items - admin settings only (spiff commission)
I think only the admin should be the one to add commission to a new inventory item. Techs can edit this feature. I spend too much time looking to see if they added anything new. or changed a commission structure.
4 votes -
allow price comparison between suppliers through data feeds
Allow for us to easily view pricing from multiple distributors. Most distributors provide a data feed we can use, just need to be able to link and import into a database with perspective pricing and stock levels
14 votes -
Turn off “Payment Receipt” when emailing paid invoice
I would like the ability to turn off the "Payment Receipt" that gets sent with all paid invoices. Our business does not have a brick n' mortar building so we never have a need to print/email official looking little receipts.
It would be nice to have the old system back where it only sends the Invoice PDF with a pretty little "PAID" stamp on top.
2 votes -
Add serial numbers to Refurb Module.
As it currently stands, when you send a device to the Refurb Module it stops reporting the serial number. This makes it really hard to find the device while it's in refurb. It also makes it almost impossible to see if a device has been in refurb.
3 votes -
SMS Canned Responses
Just like in ticket comments, add the ability to have canned SMS responses.
26 votes -
Customer notes that look like ticket notes.
Have the same notes for customers that tickets have instead of a tiny box that just looks cramped
2 votes -
Ability to Customize Bundled Items
I have noticed that we have the option to do bundles items. These look to be static, my bundles have different options. Is there a way that we can create bundles that allow you to select from different options? Like a Matrix?
example; I have 1 Package/Bundle that includes a warranty and 2 of the following items:
- Tempered Glass Screen Protector
- Case
- Water Proofing
- 1 addtional year warranty
I would like to be able to select 2 of these items for the bundle the warranty, so a total of 3 items.
Is this something that can be done?
11 votes -
Custom language - repair widget
It would be great if the repair widget could be custom made in terms of language. So that users can edit the headlines e.g. "What type of device do you have?" into local language.
26 votes -
Minimum Labor Charge
Would be good to have an admin option that would automatically round up the invoice to a "Minimum Charge"
For example, we have a $55 minimum charge for Helpdesk jobs no matter the time taken. So if we add 15 mins which equates to $32.50 on our normal rate. It should round up automatically to equal $55.
30 votes -
Enhance the refund function to refund a custom amount or deduct a restocking fee when returning an item to stock
When processing a refund, I need the capability to be able to return an item to stock, while at the same time refund the customer an amount less than the total amount of the item. Or alternatively, a field to be added to the refunds screen where I can select to charge either a fixed amount or percentage based amount for a restocking fee when the refund is performed.
30 votes -
Add CC surcharge item on e-mail "Pay by Credit Card" link
I use stripe, and think the "Pay by Credit Card" link is great - it all integrates and allows my customers to pay easily. However, I charge a surcharge for credit card, which basically means I'm out of pocket if my customer clicks this link to pay. In some instances, I know in advance whether they'll pay DD or whether they'll pay CC in which case I can add the charge manually - however, if they see the link and think "that's cool" - it costs me money!
25 votes -
SimpleHelp Integration
I have been using ScreenConnect integrated into RepairShopr and it is nice. But I just found SimpleHelp going through the integrations for Watchman Monitoring and this looks amazing. Same great features (and more) as ScreenConnect but one time payment for more features!
Would love to see integration with this as I plan on switching in the next month.
15 votes -
Contract enahncement to show customer managed services value
It would be great if you could enter a discount percentage rather than just a dollar amount on contract. Then this can flow through like a discount and show the customer how much money they saved each month.
7 votes -
Add employee clock in/out powers to the AWESOME iOS app
The updates to the iOS app are fantastic! My one wish would be for a simple "clock in" or "clock out" button-- could be right on the home page. Sometimes techs go right to on-sites before opening a computer, so the ability to clock in on the move would be great!
16 votes -
Expand CSV Export for Inventory Purchase Orders
Add more CSV export functions for purchase orders, similar to SALES Reports - include period ranges and vendor list as options.
CSV export options would make it easier to integrate purchases into accounting software.
CSV Exports should include ALL collected data fields from the purchase orders such as UPC, description, Qty, Costs, Freight, PLUS the additional Vendor invoice which is currently not collected. See my suggestion to inventory receiving.
10 votes -
restocking fees
Ability to change amount when refunding. We charge a $40 or 10% whichever is greater as a restock fee to computers when they are returned. I dont see a way to be able to add that when doing a refund.
28 votes -
Reminder button within Ticket - Ticket Specific
Would be great to have a "reminders" button in ticket.
For example, we repair boards that need to dry overnight, if there were reminders we would get reminded later that we need to go back to that ticket for whatever reason.
Ticket Specific Reminders will help keep things organized when dealing with 15-20 different tickets in the same days.
5 votes -
Statement email with credit
It would be helpful to be able to send customers a statement when they have credit on their account. At the moment the option to email an account balance statement on the customer page disappears when there are no outstanding invoices but the customer has credit.
8 votes -
Prices
At the moment, I am only able to input prices in dollars and cents. However, we would like to have some prices, such as gas, in parts of cents. Right now the price is either rounded up or down to the nearest cent. Is it possible to have this feature added so as to adjust the price rate to accommodate parts of cents?
6 votes
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