Allow for customization of ticket priorities.
Allow for customization of ticket priorities.
8
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Anonymous
shared this idea
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Tim Nyberg
commented
There is another ticket like this one with more votes search for "Add color coding and default setting for ticket priority"
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Tim Nyberg
commented
It would be nice to not only Allow for the customization of the text and priority levels but to have a setting for each level to show text across the ticket in the ticket window, such as Expedite or RUSH etc. as we do with PAID for paid invoices. It would also be nice for these tickets to have a color assigned to them so when viewing the tickets list urgent tickets could be shaded red in the list for example. This would help with tickets and sorting.