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3763 results found

  1. Edit Issue Type from Ticket List

    When I view all tickets in the ticket list, there are a few fields I can change directly from this list without having to go into the ticket.

    It would be useful to be able to change the ISSUE TYPE via the ticket list view rather than having to go into each ticket individually?

    We have added lots of jobs using random issue types but now want to retrospectively correct these to enhance the statistics

    9 votes
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    1 comment  ·  Admin →
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  2. In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.

    In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.

    9 votes
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    1 comment  ·  Admin →
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  3. Sync tax rates, attributes, tags & characteristics to WooCommerce

    Hi there,

    We're using RS &Woo a lot these days and we're finding that we have to do a lot of manual updating on our Wordpress backend once the product has sync'd from RS.

    To prevent the manual additions would help us massively. It would be amazing if the following items could be sync'd from RS to Woo.

    -Tax rates
    -Gallery Image (even if it's the same as the featured image)
    -Characteristics
    -Attributes
    -Tags

    Hopefully this would also help other RS & Woo users.

    9 votes
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  4. Add a Contract API endpoint

    Helpful to integrate with external sysyems

    2 votes
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  5. Item Cost & Retail - Enter Both via PO & Stays with Item Serial

    When we create a PO for phone screens, our cost can be up or down depending on the day. We need to be able to edit our cost & the retail & wholesale costs from the P.O. screen, and have the item pricing carry specifically to that item's serial number.

    2 votes
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  6. Receive Inventory - Modify Qty, Location, Cost and Retail Price

    It would be a terrific time saver if you could enter:

    • Bin Location
    • Quantity
    • Cost
    • Price

    While receiving inventory or "taking stock"

    As parts are received they could fulfil the "pending orders" and update the quantity on hand.

    This would be a great feature for the Parts Order or the P.O. module. Ideally both.

    15 votes
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  7. In contract pricing, we need an 'all labor' % discount rather than having to go in and individually add each labor rate to the contract.

    7 votes
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    2 comments  ·  Admin →
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  8. Make due date customizable on /tickets page

    We are working on implementing due dates better in our workflow but it is challenging to have to go into the ticket to change a due date. It would be really awesome if clicking on the due date would bring up maybe 4 quick change options such as, now, 1 hour, 24 hour, 7 days.

    40 votes
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    planned  ·  9 comments  ·  Admin →
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  9. Bulk delete attachments on ticket

    Since many ticket updates are happening by email, I'm finding that tickets have a number of attachments due to images that clients use in their email signature or embedded images in some automated emails. It gets particularly bad when I merge tickets. I've been trying to delete some of the attachments but it's a very tedious process as it has to be done one at a time, and the page reloads requiring scrolling down to delete the next one. Checkboxes or maybe a nuclear "Delete all attachments" would be nice.

    16 votes
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    6 comments  ·  Admin →
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  10. Language

    Waiting to buy when you offer full customization of what my clients see and receives.

    Not gonna send my clients 3/4 french and 1/4 english emails or invoices.

    Very basic feature.

    27 votes
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    10 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Thank you for your comment. Is there something specific that you’re seeing can not currently be translated?

  11. Canned Responses by Security Groupe

    Canned Responses categorized by group. in this cause technicians will not use the admin canned responses and logistic will not use technicians canned responses.

    0 votes
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  12. Add the product photo url to the inventory export csv

    Add the product photo url to the inventory export csv for easy online management

    5 votes
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    3 comments  ·  Admin →
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  13. Enable the Customer Purchase from within a Ticket to an asset in that ticket

    Hi, its seems this was requested previously but I dont think it has been implemented, although the request is marked completed...there were multiple requests in said request. To lift the part I would like to see: ''You cannot "buy/trade-in" an existing asset. For example, a customer books in a device (an asset) for repair, we open a ticket, the device turns out to be unrepairable (or to expensive to fix) and the customer wants to trade it in to cover the cost of the ticket'' Thanks

    7 votes
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  14. Prepaid Hours For Specific Inventory Items

    We offer specific prepaid remote support time for our monthly customers and it would be nice if we could setup the prepay hours to allow me to bill general labor items such as onsite work and shop work but attach the prepaid hours to remote support only.

    8 votes
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  15. Security Groups - View 'Their Ticket' - Remove Search bar or Search Only 'Their Ticket'

    In big chain when having multiple locations I want technicians only to see the ticket from 'their location' so they can only see 'their tickets'. Today you can activate so hey can only see 'their tickets' in the tickets list. But in the search bar they can still search for all tickets in the database.

    An alternative could be being able to deactivate the search bar, so having the security group option to 'Disable search bar'.

    6 votes
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  16. Spiff Reporting

    There are spiffs that are logged in the system, but it doesn't really help much without a report. Trying to administer spiffs is really hard especially in my case where lots of products only attract a $1 spiff.

    I suggest we have a simple report that collects the spiffs acquired per team member.

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5108975-spiff-commission-tracking

    28 votes
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  17. Orderhive Integration (Inventory Management, Sales Channels)

    Just started using RepairShopr and it's working great for us. Currently also setting up OrderHive which is an inventory management app, and will integrate this with Xero in place of our current Sage accounting software.

    OrderHive allows many sources to all work together from one inventory location, so syncs up many cart applications for website sales, as well as sales channels (ebay, Amazon and so on) and then passes info back to accounting software (such as Xero).

    It's ideal for any business that handles work over multiple channels, and currently we plan to just raise invoices manually in OrderHive and…

    4 votes
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  18. Group Refurb tickets under the tickets tab

    Hey guys,

    Thanks for releasing customer purchases & refurbs it will help us. One slight problem for us though. We don't have a dedicated team of techs working on just refurbs. Our techs are used to looking through the ticket tab to keep on top of things. Would it be possible to include refurb tickets in the tickets tab like all the other tickets? Otherwise I know refurbs will get missed and stay sitting there for weeks. I know it's just a change in the way we work but it made sense to me to be able to see both…

    22 votes
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    3 comments  ·  Admin →
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  19. QuoteWerks integration

    We currently use QuoteWerks and there addon QuoteValet for our quoting system. Just thought I make a suggestion on some kind of integration.

    Some info on there SDK. http://quotewerks.com/sdk.asp

    Something simple like the quotes are pushed from QW to RS like they do for Autotask and other CRM/PSA's. No photos or anything fancy QW does that just need the basic quote info to beadded to the quotes/Estimates in RS. I hope I'm making since.

    81 votes
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    under review  ·  11 comments  ·  Admin →
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  20. Statement customization

    Just wondering if there is a way to tweak the statements in such a way that they will not pick up every invoice?
    We have several running invoices to which services are added throughout the month and then they are sent out at the end of each month.
    Currently when pulling up statements, they list all of these invoices, even though they have not been finalized yet.
    It would be nice to have a feature to exclude "in progress" invoices from the statements.

    2 votes
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