General
855 results found
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Address Verification and/or City by ZipCode Lookup
ThirdParty integration with some form of Address Verification and/or City by ZipCode Lookup would be pretty awesome. I am sure that our shop is not alone in the woes of mispelled/incomplete city/address information.
See here for USPS API for the idea: https://www.usps.com/business/web-tools-apis/address-information.htm
7 votesThis is live!
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Is there a way to put a check box on a particular item, and if checked, there can be a custom marketr campaign for that item?
Is there a way to put a check box on a particular invoice, and if checked, there can be a custom marketr campaign for that invoice? For example, if someone purchases a computer from us, I'd like to put a check on that particular invoice so that in 7 days that person is emailed a particular message.
1 voteYes, you can use the Custom Lists feature for this. We’re currently upgraded this part of the system so it should be even more powerful (and easier to use!) in the coming months.
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Asset History Descriptions
Add Ticket Titles and Descriptions to Asset history logs.
We do work for edu's and one of our biggest issues with them is tracking services so they coincide with their ticket systems. In the Asset Manager, there's a history log of tickets, but it doesn't help us find out which ticket was the particular one that we're interested in. I currently have a 20+ ticket asset and finding out which specific ticket a certain service/maintenance/etc was performed on is becoming more and more bothersome. If we just got the short descriptions of the jobs, it would make life so much…
3 votesThank you for this suggestion! In a recent update we’ve added more detail to the asset history log.
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Provide the ability to Clone a Campaign in Marketr
In Marketr, it would be nice to be able to clone a previous campaign when creating a new campaign. This will make it easier to create a new campaign and also help provide consistency in the layout etc of campaigns
1 voteThis is live!
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Service Dates on recurring invoices
We do managed services and it would be nice if on the recurring invoices it would post the services period dates so there is no confusion.
Example: Invoice is sent to customer on 11-14-2014 but show due on December first for service period 12-1-2014 to 12-31-2014
6 votesHey, this is done. We added this with CloudBerry, but it works for any type of recurring invoice.
You just change your recurring invoice from a recurring invoice to a “General Subscription” and there will be a new option for “Period Mode”.
Once you set that – you can add this tag in your line item:
{{billing_period_range}}
When the invoice is generated, that will be replaced with a date range. “Arrears/In Advance” mean translate that to “the last 30 days” or the “next 30 days” – and we use actual dates like:
10/1/2015-10/31/2015
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ScreenConnect API Integration
ScreenConnect is an alternative to LogMeIn/Teamviewer, and almost GFI Max. It doesn't provide as much info as GFI Max does, however it is much cheaper. The fact that it costs $300 per lifetime, and you get to run your own remote server that doesn't cost you anything more, is a huuuge plus. We made the jump when Logmein free went away, and I've loved it ever since. Super easy customization showing our logo, bizname/etc. Don't mean to get too carried away here, but it really has been a huge help since we found it, and I feel if more people…
49 votesHey everyone – we have updated the help page to explain that you need to create an API key on both sides that match.
Also – we are not requiring SSL now – although you probably should still add it (if possible) to your server.
http://feedback.repairshopr.com/knowledgebase/articles/738423
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Merge tickets for invoicing
not sure if this exist, but I dont see how if it does. Have customers that bring me multiple devices at a time. Currently tickets only appear to allow descriptions for single devices, which is how I would want it.
However, if both all devices are completed and picked up at the same time, then there is currently no way to create a singular invoice from multiple tickets.
This would probably also be useful in the request for parent/child relationships as it pertains to billing. In that case the ticket may be created under the child, but the bill may…
1 voteIf you add these as Ticket Charges on the ticket, you can add charges from multiple tickets to a single invoice. We also have an automated version of this for recurring invoicing: http://feedback.repairshopr.com/knowledgebase/articles/307946-multiple-tickets-on-an-invoice
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Change Tab Names for POS pages
If we could customise what we call the pages in POS for inventory items eg: accessories, Parts etc
5 votesWe consider this complete with the category drill-down feature that was just launched, you can make it the default in POS settings!
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Product Serials
You need to add the ability to add serial numbes to items as you add them to the ticket. Just having on invoice you can forget, or have to pull part back out to get number to place on invoice because you forgot to write it down.
11 votesYou can put serials on tickets now
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Selecting Assets Page
When a clients company has multiple Assets the current method of choosing the asset is not helpful at all. It would be better to have a list of the assets belonging to the company that shows at a minimum the Asset Name and most importantly the always unique Serial Number so it can be identified easily.
I personally feel this is quite important and needs attention urgently. Perhaps at a later date it could be possible for us to choose which fields are listed when selecting an asset.
Would like to get peoples opinions on this or feedback from RepairShopr.
1 voteThis should work as described but feel free to email us at help@repairshopr.com with a screenshot if you’re experience an issue.
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Snail Mail User Restriction
We love the ability to send snail mail directly and quickly from the system, but we would like to restrict which users can do so. This would help us avoid accidentally mailing things and spending all of our credits, and generally only admins at our business, not techs, send invoices.
4 votesThank you for this suggestion! In a recent update we’ve added a security group setting that allows you to restrict which users can send snail mail.
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Admin: New Ticket Settings
On this screen when entering Ticket Problem Type there should be a way to sort these. This way I can place the most common problems at the top or list them alphabetically. By default there should be an "Other" problem type. When selected a free text dialog box would appear to enter that other problem.
1 voteYou can now sort the Ticket Issue Types in Ticket Preferences.
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1 vote
This should be available in the “Check Number/Reference Number” on the payment form.
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Allow technicians to have access to open or close the registers on a user level
We have a couple of technicians that open and close the store. Currently only allowing admin access to the cash register is requiring our two managers to work 6 days a week since we are open Mon-Sat to open the register. If we cannot work nights that means we are not closing our register until the next morning and then have to close right away. This causes some inconveniences for our managers especially if they would like to take time off, vacation our other manager has to pick up the slack.
23 votesThis should be live!
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Add a "Hide resolved" tick box to the tickets view
We do managed services for big clients, and we don't invoice per ticket. Its an all you can support kinda thing. Hiding invoiced is nice, but having the option to hide both resolved and invoiced tick.
0 votesThe default “Status Is Not: Resolved” should handle this.
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Template GUI
Can you make editing templates more GUI based? Like the variables can be dragged and dropped onto the template form. Then the text we want to edit can be typed directly onto the form at that spot. We could also make tables and put variables in the tables.
4 votes -
Redirect to previous page when finished editing an item.
When I mark an Invoice or Ticket as closed, redirect me (or give me the option to) back to the thing I was editing. After I close an invoice, I generally want to email that invoice, so when I get redirected to the customer details page, or the all invoices page, I have to find that invoice again.
This goes for editing many things in repairshopr. The app doesn't seem to keep a history. Another example: when I edit a payment on an invoice, I am then redirected to all payments on all invoices, instead of back to the invoice…
2 votesThis was fixed a while back but let us know if you encounter any further cases.
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Create a customer referral system
Please allow us to add a customer on our list already as the referrer and track that so that we can reward our customers that give referrals. A tier system for rewards would be fantastic but just the ability to attach the referring customer to their file would be good and be able to report on it.
3 votesWe have this, on the customer edit/new pages – you can select referred by “customer” – and it will ask which one
Be sure you have “Customer” in your list, case sensitive; https://www.evernote.com/l/ADmog54QHglEMa-n6o9aR1avUyx8TDGQ4BA
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Call field jobs "appointments" in the automated emails that go out to customers
We often do remotes and in shop meetings and service that need to be scheduled on the calendar. When those are created an automated email goes out as a reminder to the customer. These things are great but they say "Field Job" which is very confusing for our customers that are coming to us or that have a remote appointment. Is there a way to change the wording on the automated confirmation emails so that they say appointment rather than field job?
0 votesWe did add these to the templates
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Allow editing of the client statement PDF template
The client statement PDF doesn't look very good, and doesn't match the style of any of my other PDFs. Please allow access to the client statement template.
3 votes
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