3763 results found

1. Ticket

   Would love it if the phone number showed up as one of the fields on the Tickets page.

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2. Add Follow-up Button

   When you enter the ticket detail screen, located in the upper right hand corner you can select PDF's, Make Invoice and Make Estimate. It would be great if a "Follow up" button was added right before the "Make Invoice" button. "Follow Up" would be a simple way to email the customer with custom or a canned response relating to how the service went. Great way to show you care.
   We will be emailing the customer, but having a dedicated way to "Follow Up" would allow canned responses that would speed up the process.
   We are liking your software a lot! Keep up the good work! - Thanks, Jim

   When you enter the ticket detail screen, located in the upper right hand corner you can select PDF's, Make Invoice and Make Estimate. It would be great if a "Follow up" button was added right before the "Make Invoice" button. "Follow Up" would be a simple way to email the customer with custom or a canned response relating to how the service went. Great way to show you care.
   We will be emailing the customer, but having a dedicated way to "Follow Up" would allow canned responses that would speed up the process.
   We are liking your software a lot!… more

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3. reporting

   Instead of trying to sell us add on's like DOMO how about repairshopr get it's act together and give us some meaningful reports .. for a starter every report should have an export facility so excel can be used to interpret the data. Basically I have bought into repairshopr and don't see why I should need to pay for an add on that repairshopr should be doing!

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   under review  ·  Rajesh Agarwal responded

   Daniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.

   Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.

   Just like we won’t build accounting, so we integrate QB and Xero.

   In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.

   The going rate for a reporting system like what we are giving in domo is closer to $150/mo at the “Repair Shop” level. What a deal!

   Daniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.

   Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.

   Just like we won’t build accounting, so we integrate QB and Xero.

   In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.

   The going rate for a reporting system like what we are giving in domo is… more

4. Calendar View:

   Is there a way to adjust the calendar to show only 5 days in the week view (monday - friday)? In addition, when creating an appointment I would like to see the ability to click directly on the calendar to establish the day and time for the appointment. Also, the ability to turn on/off specific user calendars (i.e. At times, I only want to see 'tech 1')

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5. Invoice descriptions

   We are trying to move from kyozou which also runs our ecommerce website. When We added detailed descriptions to products they end up being printed on an invoice and one item can take up a full page of invoice. We need to be able to have:

   PID (product number or sku)
   221364

   Short description of an item to show on the invoice like this:
   "HP Compaq DC7900 PDC 2.5GHz 2GB 250GB DVDCDRW Desktop Win 7 Home Prem"

   Quantity

   Price

   Those are all fields we need to print on invoice.

   We need a separate 2nd description like this to show on each individual item on to woocommerce website:

   What's included:

   ◦ Dell Optiplex 755 Business Tower
   ◦ Intel Core 2 Duo 2.4GHz
   ◦ 2GB DDR2 Memory
   ◦ 80GB Hard Drive
   ◦ DVD-RW Optical Drive
   ◦ Windows 7 Home Premium with Genuine license and recovery media
   ◦ Refresh Refurbished with 90 Day Warranty

   Refresh Computers is a Microsoft Registered Refurbisher so you can rest assured that your computer comes with a Genuine installation of Windows. All of our computers are refurbished in-house and tested to meet our rigorous quality standards.

   All orders ship within one business day after payment is received.

   Add a Refresh Protection Plan Extended Warranty! Refresh Protection Plan Warranties are accepted by any Refresh Computer Store. We repair our own machines, saving you time and effort.

   1 Year Additional (Total 15 months warranty) - only $29.99

   2 Year Additional (Total 27 months warranty) - only $47.99

   3 Year Additional (Total 39 months warranty) - only $64.99

   Please call or visit the store for additional details!

   please let me know if this is something that is possible as its one of major things for us to move to your system as a replacement.

   We are trying to move from kyozou which also runs our ecommerce website. When We added detailed descriptions to products they end up being printed on an invoice and one item can take up a full page of invoice. We need to be able to have:

   PID (product number or sku)
   221364

   Short description of an item to show on the invoice like this:
   "HP Compaq DC7900 PDC 2.5GHz 2GB 250GB DVDCDRW Desktop Win 7 Home Prem"

   Quantity

   Price

   Those are all fields we need to print on invoice.

   We need a separate 2nd description like this to show on… more

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   under review  ·  Rajesh Agarwal responded

   It sounds like many people are asking for a proper solution to this as it relates to ecommerce integrations.

   As soon as woocommerce 2.5 is released we’ll start work on improving the integration, and we’ll get this added somehow at that time.

   It’s probably a month from being live right now.

6. New Dashboard

   I would love it if the tickets on the dashboard would show the customer's contact info like it did in the old dashboard. That way it's easy to call the customer without actually drilling into the ticket.

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7. Auto Document Generation (Word, PDF)

   I would like to see system configuration that allows up-loadable, pre-designed documents to be auto-populated with customer information after a ticket has been processed. In another system, we have a process in place that allows us to press a single button that will populate the customer's RMA request info into a Word document (RMA #, serial #, issue reported, etc) that is then used as a packing list to put on the box they intend to return to us (with our shipping information). Additional desirable functionality would be for the system to generate an automatic email to the customer with that document.

   This would ideally be made as a button added to the ticket dash board where we can add and edit these preformed documents.

   I would like to see system configuration that allows up-loadable, pre-designed documents to be auto-populated with customer information after a ticket has been processed. In another system, we have a process in place that allows us to press a single button that will populate the customer's RMA request info into a Word document (RMA #, serial #, issue reported, etc) that is then used as a packing list to put on the box they intend to return to us (with our shipping information). Additional desirable functionality would be for the system to generate an automatic email to the customer with… more

   3 votes

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8. Mandatory kiosk field

   Would like to have the address fields on the kiosk mandatory as well as a drop down menu on the kiosk
   For Referred by

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9. enable leads from specific email addresses or domains not to receive an auto reply email

   i use a company to handle my calls. they send me leads which now come into RS, which is great. It would be nice if they didnt get an email back from me telling them their lead is in the queue. i know the feature can be turned off altogether but for most people emailing a lead i want an auto reply

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10. More Options For Marketr. Allow multiple Email Templates for Multiple Repairs

    Obviously, customer retention is something that everyone should be focusing on and Marketr does help in the respect, but only for the first repair. We should have the ability to have templates set up for multiple repairs.

    For instance.

    First repair:

    3 Day Checkup: Template 1

    14 Day Checkup: Template 1

    Second Repair:

    3 Day Checkup: Template 2

    14 Day Checkup: Template 2

    and so on.

    The idea is that the customer never receives the same message twice, making it sound as natural as possible.

    Plus, we shouldn't just be sending out an email only after the first repair. When focusing on customer retention, you should be continually touching base with your customers on a regular basis and after each repair. Otherwise, you may not have too many repairs from that customer to worry about.

    Anyways, I can't imagine that this would be too terribly difficult to implement and it would be infinitely valuable to everyone.

    Businesses who increase customer retention by 5% can increase profits from 20% to 100%, which means that RepairShoprs customers are more likely to be able to pay their subscription and stay in business, increasing RepairShoprs retention rate and thus RepairShoprs profits.

    Obviously, customer retention is something that everyone should be focusing on and Marketr does help in the respect, but only for the first repair. We should have the ability to have templates set up for multiple repairs.

    For instance.

    First repair:

    3 Day Checkup: Template 1

    14 Day Checkup: Template 1

    Second Repair:

    3 Day Checkup: Template 2

    14 Day Checkup: Template 2

    and so on.

    The idea is that the customer never receives the same message twice, making it sound as natural as possible.

    Plus, we shouldn't just be sending out an email only after the first repair. When… more

    2 votes

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    planned  ·  Rajesh Agarwal responded

    I like it – thanks.

    We had planned on allowing a mailer to go “multiple times” – but hadn’t thought of specifically numbering them, I think a rules engine that allowed that would give some pretty cool control over the whole thing.

11. Phone message portal

    I would like a portal that would tie in to the customers history but the view is only phone messages received (like PhoneSlips). You can use this to record a phone call that needs to be returned with a status if the person was called and if the call is complete. It would be great that if the call was not returned in 1 business day it would alert the user to remind them to make the call.

    This would allow us to have a record of the call, assign it to a user, have history in the customers database, and track the call to see that no call are missed.

    I would like a portal that would tie in to the customers history but the view is only phone messages received (like PhoneSlips). You can use this to record a phone call that needs to be returned with a status if the person was called and if the call is complete. It would be great that if the call was not returned in 1 business day it would alert the user to remind them to make the call.

    This would allow us to have a record of the call, assign it to a user, have history in the customers database,… more

    6 votes

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12. View item on warranty

    It would be extremely useful to be able to see the actual item that is tied to each warranty listed. When you sell a lot of items on an invoice or you have a customer that pays a lot of invoices, it is difficult to narrow down exactly which item is covered by which warranty listed. We use a general 90 Day and 1 Year warranty template for hundreds of items that use the same type of warranty.

    If the item was listed on the warranty that is tied to it whether under customer details, on the invoice, on the warranty PDF or in the reports, it would be much easier to just see exactly when that item's warranty is expiring or if it has expired already. Also, if it were on the warranty PDF, it could state the name and description of the item under the customer's name (both name and decription would be useful as we use part numbers as the names of items).

    It would be extremely useful to be able to see the actual item that is tied to each warranty listed. When you sell a lot of items on an invoice or you have a customer that pays a lot of invoices, it is difficult to narrow down exactly which item is covered by which warranty listed. We use a general 90 Day and 1 Year warranty template for hundreds of items that use the same type of warranty.

    If the item was listed on the warranty that is tied to it whether under customer details, on the invoice, on the… more

    4 votes

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13. Mark a ticket as invoiced after you've added it to another ticket's invoice!

    When you have multiple tickets to bill for, once you add a ticket to the invoice the ticket you've added from should be marked as billed.

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14. MATCH and SUGGEST existing Contacts based on SURNAME, NICKNAME or MISSPELLING

    We need a solution to all of the customers who have proper surnames that are wildly different from their nicknames or callnames. I don't know who the genius was that decided nicknames could be spelled completely different than the proper name; but they make me hate life sometimes. Here are some examples of SURNAME:NICKNAMES that are often COMPLETELY different than what we are trying to lookup:

    Bill:William
    Dick:Richard
    Jerry:Gerald
    Bob:Robert

    Another issue is misspellings of names that can be spelled in different ways. There are all kinds of ways to spell certain names, and there's no way to know without having to spell it out every time. It would be very helpful to have these kinds of things match too:

    Nicole:Nichole:Nickole:Nicki
    Kelly:Kely:Kelli
    Ellen:Ellyn:Elln
    Barbara:Barbarra:Barbi
    Patty:Patti:Patricia
    Michael:Mike:Mikey
    Judith:Judi:Judy

    It would be great if we could have some type of 'public rules engine' to help match these customers to existing contacts. Otherwise, maybe just a spot in 'customer settings' for us to be able to program in the ones that are always an issue. Something basic, where you can type multiple names in on a single line to suggest/match other names on the same line.

    I know, the genius...

    We need a solution to all of the customers who have proper surnames that are wildly different from their nicknames or callnames. I don't know who the genius was that decided nicknames could be spelled completely different than the proper name; but they make me hate life sometimes. Here are some examples of SURNAME:NICKNAMES that are often COMPLETELY different than what we are trying to lookup:

    Bill:William
    Dick:Richard
    Jerry:Gerald
    Bob:Robert

    Another issue is misspellings of names that can be spelled in different ways. There are all kinds of ways to spell certain names, and there's no way to know without… more

    4 votes

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15. Third Party Accounting Integration or Data Transfer

    Integration to accounting software would be awesome. I thought that since there is integration for Zero and Quick Books, there might be an option for a custom report creation to facilitate integration into other accounting packages. I have found a company who can transfer csv files to Simply Accounting, however the required data is in several reports. With custom reporting the required fields could be selected to form a report to make ready for the 3rd party program, integration and/or transfer of data could be almost seamless.

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16. Offer a widget to initiate payment
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17. Pending Ticket Charges on Tickets page

    Would it be possible to display the Pending Ticket Charges report figure on the tickets page, or have the option to include it. Its such an important figure as its telling us the total value of the work currently in the workshop. It also encourages us to keep the charges up to date

    Chris - The PC Crew

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18. Extend the new dashboard

    Add an option to view how long a ticket has been opened similar to the last updated time on the new dashboard

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19. integrate with Merchant Warrior

    We need a good merchant integration for New Zealand and Merchant Warrior seems to be the only decent one around.
    Any chance you can integrate with RepairShopr?

    3 votes

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20. RMM integration with ITBrain

    It would be great to have integration with ITBrain from Teamviewer just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.

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