General
3762 results found
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Allow to edit location address at time of ticket creation when setting appointment time and date
Allow to edit location address at time of ticket creation when setting appointment time and date
3 votes -
inventory condition
I would like to have the inventory condition listed on the inventory label. This way when I override the price on the product instance page for a "used" condition to a lower price I can know why this specific part is priced lower than the others.
3 votes -
It would be great to be able to send marketr emails to leads as well as customers.
It would be great to be able to send marketr emails to leads as well as customers.
1 vote -
Send Invoices from a Different E-mail Address
billing@yourdomain.com, support@yourdomain.com, etc.
It would be nice to be able to setup different "send mail as" accounts in RepairShopr. When we e-mail customers "Open Invoice Reminders" it shows up as a lead when they reply because it is going to our support@ address. It isn't a lead, they just want to know if we have received their payment in the mail yet.
11 votes -
Hidden info in Manual Items for Esitmates
When creating an estimate, sometimes I will add an item that I don't want to put all of the specifics in. This helps if we do the leg work for a custom build and we think a client might go buy the parts on their own after we research it for them. So we might put 2gb Graphics Card $119. It would be nice to have a spot we could put the exact model of the item that the client can't see, and other info. The work around is to put this in the "Tech Notes" But it would be…
1 vote -
1 vote
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Employee Sales & Commission Report
Hi
My field techs take payment directly from the client. Sometimes cash, sometimes card. I would like to pull off a report where I can quickly calculate how much money they are owed (which I can do with this report), but also quickly see how much cash they are holding.
Can you add a column to this report please, which shows how invoice was paid - cash, card etc. I can quickly see how much cash they are holding then and know how much they owe me / i owe them without having to open up and manually total each…3 votes -
Aliases in ticket automation for ticket info
Would be very helpful to be able to pull information from a ticket (Specifically the ticket firing the event) so that we can use that information in the ticket automations we create.
For example, let's say a ticket belongs to a Mr. Johnny Johnerson
Ticket automation says that when a ticket's issue type is set to Software, post to slack.
An alias such as "%customername%" is used when typing the message, but is replaced with Johnny Johnerson when posted to Slack. This would give us the ability to post something like this to Slack.
"-- NEW TICKET --
Name: %customername%…3 votes -
Global Admin discrete / incognito mode ( to hide business info form plain view)
As the CEO I need to be a Global admin to manage the business side of things but I also often go into the shop and cover the front desk or whatever needs to be done. The Job of the CEO is to do whatever it takes right..
The problem I encounter is all the extra data that is viewable on my screens, like revenue over the last 30, 60, 90 days etc.
It would be nice to have a simple button to click that could toggle all that extra visible stuff on and off so we could be logged…
6 votes -
Allow customers to upload files through their online profile
From within their online profile customers can upload files/attachments to be stored in their profile
16 votes -
Offer different ways of printing labels for tickets
Basically, A4 sheets with label cut-outs on them are quite prevalent and obviously more cost efficient than purchasing a label printer, especially early on in a company's life. It'd be handy to be able to specify the layout of your label sheet (or, pre-define it with common layouts) and be able to choose which position to print in (so, you could re-use the one sheet multiple times. This is already used in larger volume inventory management systems and would be extremely useful I think.
6 votes -
add notes from time log
When entering time later on a ticket in the View Log area, it would be great to have a check box to put the comments in the Notes area as well.
1 vote -
have the search bring up the most recent ticket when you type a customers name.
Just have the search bring up the most recent ticket as you are typing the customers name
3 votes -
Allow multiple search options
When in the Invoice or Ticket sections It would be preferable if we could search for a contact name and not just the company name because sometimes I cannot remember the company name when searching for invoices.
3 votes -
Change template tags to no longer be hard-coded along with HTML
Currently there's a number of template tags that are hard-coded to include HTML markup. I encountered this issue while trying to set up a ticket automation.
I wanted relevant ticket information to be posted into our slack channel. To get the initial description of an issue, I used "{{initialcommentbody}}". When the automation was run, it printed something similar to, "<p> This is a test </p>", and there's currently no way to remove the HTML markup from this response (According to support).
I know there are other template tags with the same HTML wrapping, and there's no way to…
3 votes -
Customer activity report
I would like a report that would be able to show the last time we saw a customer and what it was for. This would allow us to customize a email blast for customers that haven't had yearly maintenance done or so we could reach out to customers we haven't seen in a while.
4 votes -
Send emails to any recipient
I need to contact third partys while working on a Problem. Like Helpdesk from a computer manufacturer. But i cant change the "to" field in the comment section.
3 votes -
OpenDNS Umbrella Intergration
OpenDNS is integrated with AutoTask and Connectwise but it would be awesome to add RS to the list. They were purchased by Cisco I believe so they are an excellent malware and security addition for any MSP.
4 votes -
Add Customer Reply to Leads
Currently there is no status for "customer reply" for leads. So if you email a customer and they email you back the status of the lead doesn't change to show there is a reply inside the lead.
9 votes -
The ability to customise Tab Names and Sitewide CRM Terms
We are not your typical Repairshopr user (we do not repair tech) but believe most users would find the below a great addition...
Whilst Repairshopr is highly customisable, there are some Menu Tabs and Terms used within the CRM that you cannot change to be industry / Business / Country specific (which is a shame as it limits the level of personalisation).
Although some of these changes sound mild, I'm sure all would agree that personalising the tab names to reflect their users and business makes it easier for all staff to use and understand.
It would be great if…
3 votes
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