General
3763 results found
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update tickets with status changes
When a ticket status is changed, the ticket should mark who changed it to what. I.E If I were to resolve a ticket, the ticket should be updated with my name and that I changed the status to resolved.
1 vote -
Mailtracking
We currently use Copper CRM and they have built in mailtracking for outgoing emails from within App. On top of that, we use Gsuite and I have a paid Mailtrack Pro account for my Gmail.
Having outgoing email from RS being tracked and reported would be awesome. Also when sending to clients from within Gmail or other email client, setting a BCC addy that goes back to RS and adds that correspondence to the client account communication record.
1 vote -
Backup Office 365 Mailboxes
If you want to backup your Office 365 emails, I recommended to users can Shoviv Office 365 Backup & Restore Software. This tool exports Office 365 mailboxes in Outlook PST file. The software has many filter options, which allows users to find a specific mail and file. The filter option is base on the Date range, Message class, and Folder filter. This tool also provides a free trial version of the tool to check the working efficiency of the software.
For more info visit - https://gallery.technet.microsoft.com/office/Office-365-Backup-and-ec59ce9a
1 vote -
CreatePackage quantities for inventory items
On many cases for me I buy say a case of engine oil which has 12 bottles, so 1 case/package always equals 12 bottles because they are sold to me by the case.theres obviously ways around this. But my previous systems had the ability so I figured I'd throw it out there
1 vote -
Attach a vendor to a ticket
It would be handy to create a list of vendors with contact information with the ability to assign a vendor to a ticket so you can correspond directly with a vendor contact from a ticket without having to include the customer. This way information if properly trapped within the ticket and you can set triggers to remind a vendor that we are waiting for them to respond, etc.
1 vote -
Have multiple contacts under one business
It would be super cool if you could create a profile for a business, and then have multiple customers under that one business, with separate contacts. You can make customer profiles with the same business name attached, but you can't see them all in one place.
1 vote -
Add ad-hoc users for small shops
Currently there is a gap between the "starter" and "repair shop" packages in the amount of users available.
I would propose being able to stay with the "starter" plan and it's ticket limit and offering a reasonable upcharge fee to add a single user. I think $5-$10 a month is reasonable.
My shop is a perfect use case for this. I've been in business for 14 years and just hired my first employee about 6 months ago. I'd absolutely LOVE to have him be able to log in under his own login to track repairs, communications with customers etc....But currently…
1 vote -
Email opening history
Dear Repairshopr,
We have a small issue with our client who started some lies about when and how he did opened our emails.
Is there any way to add an email opening history to the ticket/comment section?
At the moment a little hand at the top right corner shows IF he/she opened the email and when. But the problem is, thats only shows the LAST TIME when he opened the email. We would really want to see the first time to prove our case.
On the day the email was sent out, we have seen that he opened about 20minutes…1 vote -
asian language support
Currently adding asian language to document templates seems to work fine in the browser. But when trying to export to PDF all asian characters are turned into unreadable, black blocks.
1 vote -
Custom Phone Number Tags
Give the option to tag names with phone numbers in customer accounts. Would be helpful when there are multiple points of contact
1 vote -
Courtesy email sent X days before recurring invoice runs
Multiple customers want to be notified before the annual recurring invoice runs. Some require us to notify them before charging their card. Without an automated option this adds a lot of manual interaction. Please add a template for advance emails to be sent before annual recurring invoices run, with the option to choose a number of days in advance that this message is sent.
1 vote -
Filter Tickets by date that the ticket is "Resolved"
It'd be infinitely helpful to be able to filter tickets by the date that the ticket is "resolved" so that a quick review of monthly activity could be assessed.
1 vote -
Automatic accumulation of managed credits for clients.
As an MSP it would be an excellent feature to be able to have our customers accumulate managed credits that could then be applied if to their invoices if wanted.
1 vote -
Default Ticker Communication Billing Status
Hi there,
It would be great if the billing status for ticket communications, was set to the billing status of the ticker by default.
1 vote -
Clone button for warranty templates
I'd like to see a clone button for things such as warranty templates like inventory has.
1 vote -
Add aDuplicate (clone) button on worksheets
I'd like the ability to have a duplicate button when building worksheet templates instead of recreating when a similar object already exists
1 vote -
Add a cross-reference tab in inventory
I'd like to see an additional tab in inventory, similar to upsell, but seperate.in my line of business cross reference happens frequently.which is different than upseell as in that there is not necessarily an upsell involved.just a similar part of different brand or manufacture.for example; I have two different spark plugs, one from vendor:acme with part number 1234, and one from vendor: stens with part number 987654, both of the same price potentially. One is oem and the other aftermarket. And while I'm at it, an additional tab for related products; such as suggesting a particular air filter when a…
1 vote -
More data fields in products
My vendors supply more information in the price files than I have room for in repairshopr. I would lie to see dditional fields; such as: weight, dimensions, html tags, "substitution for, superseded to, "etc. My profession deals heavily with supersessions, substitues, replacements, and cross-references. Plus some of those fields would translate to online store fields
1 vote -
Used part purchase (Negative product quantities- to add parts to inventory)
"Customer Purchases" doesnt work like i would like it to. My issue apparently cant be solved in a ticket either, I may post that seperately. I take in used equipment in which
I buy from customers, take trade-ins, buy at auction,or find on the street corner. I then dismantle the assets and put used parts into inventory. I have attempted this process in repaIrshopr using both customer purchases and tickets to no avail. Customer purchase parts do not show up in inventory, plus id need the ability to select part numbers already on file.Tickets do not allow for sale of…1 vote -
Report for invoices due
Increasingly we are asked to process payments on the invoice due date but have no way of tracking this easily. If we could get a daily report of invoices that are due it would trigger when we can process payments.
1 vote
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