General
3762 results found
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Add ad-hoc users for small shops
Currently there is a gap between the "starter" and "repair shop" packages in the amount of users available.
I would propose being able to stay with the "starter" plan and it's ticket limit and offering a reasonable upcharge fee to add a single user. I think $5-$10 a month is reasonable.
My shop is a perfect use case for this. I've been in business for 14 years and just hired my first employee about 6 months ago. I'd absolutely LOVE to have him be able to log in under his own login to track repairs, communications with customers etc....But currently…
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Email opening history
Dear Repairshopr,
We have a small issue with our client who started some lies about when and how he did opened our emails.
Is there any way to add an email opening history to the ticket/comment section?
At the moment a little hand at the top right corner shows IF he/she opened the email and when. But the problem is, thats only shows the LAST TIME when he opened the email. We would really want to see the first time to prove our case.
On the day the email was sent out, we have seen that he opened about 20minutes…1 vote -
asian language support
Currently adding asian language to document templates seems to work fine in the browser. But when trying to export to PDF all asian characters are turned into unreadable, black blocks.
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Custom Phone Number Tags
Give the option to tag names with phone numbers in customer accounts. Would be helpful when there are multiple points of contact
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Courtesy email sent X days before recurring invoice runs
Multiple customers want to be notified before the annual recurring invoice runs. Some require us to notify them before charging their card. Without an automated option this adds a lot of manual interaction. Please add a template for advance emails to be sent before annual recurring invoices run, with the option to choose a number of days in advance that this message is sent.
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Filter Tickets by date that the ticket is "Resolved"
It'd be infinitely helpful to be able to filter tickets by the date that the ticket is "resolved" so that a quick review of monthly activity could be assessed.
1 vote -
Automatic accumulation of managed credits for clients.
As an MSP it would be an excellent feature to be able to have our customers accumulate managed credits that could then be applied if to their invoices if wanted.
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Default Ticker Communication Billing Status
Hi there,
It would be great if the billing status for ticket communications, was set to the billing status of the ticker by default.
1 vote -
Clone button for warranty templates
I'd like to see a clone button for things such as warranty templates like inventory has.
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Add aDuplicate (clone) button on worksheets
I'd like the ability to have a duplicate button when building worksheet templates instead of recreating when a similar object already exists
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Add a cross-reference tab in inventory
I'd like to see an additional tab in inventory, similar to upsell, but seperate.in my line of business cross reference happens frequently.which is different than upseell as in that there is not necessarily an upsell involved.just a similar part of different brand or manufacture.for example; I have two different spark plugs, one from vendor:acme with part number 1234, and one from vendor: stens with part number 987654, both of the same price potentially. One is oem and the other aftermarket. And while I'm at it, an additional tab for related products; such as suggesting a particular air filter when a…
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More data fields in products
My vendors supply more information in the price files than I have room for in repairshopr. I would lie to see dditional fields; such as: weight, dimensions, html tags, "substitution for, superseded to, "etc. My profession deals heavily with supersessions, substitues, replacements, and cross-references. Plus some of those fields would translate to online store fields
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Used part purchase (Negative product quantities- to add parts to inventory)
"Customer Purchases" doesnt work like i would like it to. My issue apparently cant be solved in a ticket either, I may post that seperately. I take in used equipment in which
I buy from customers, take trade-ins, buy at auction,or find on the street corner. I then dismantle the assets and put used parts into inventory. I have attempted this process in repaIrshopr using both customer purchases and tickets to no avail. Customer purchase parts do not show up in inventory, plus id need the ability to select part numbers already on file.Tickets do not allow for sale of…1 vote -
Report for invoices due
Increasingly we are asked to process payments on the invoice due date but have no way of tracking this easily. If we could get a daily report of invoices that are due it would trigger when we can process payments.
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Red star a customer that has stiffed us on a repair
I just had a customer do a chargeback for a legitimate repair . It would be great if we could flag them so if they ever come back it will notify us they are on a do not service list .
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Searchable Time Entries
From time to time, we need to figure out when, and exactly what the issue was with a particular customer. It would be nice to press a button and harvest all of the notes from time entries from a particular customer. This would put an end to then endless opening of tickets to peruse notes looking for a past solution. This is different than the documentation function of the site. Basically, collect the labor log entries and display them chronologically, and perhaps make that searchable.
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Invoicing Must Have
On the invoicing screen please make the "Pending Ticket Charges" selectable!! Right now you can either "Add All" or one at a time. When adding one at a time the page refreshes and its super annoying. I should be able to select the ones I want and add all of those at the same time. This should be easy to implement, and would be a huge improvement. Thanks!
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Make relevant asset lists printable
Being able to have a master list of assets relevant to a ticket, especially when doing outtake, would be very helpful. That way, shops can verify that every item they received (charges, cables, drives, etc) make their way back to the customer.
Being able to have this included as part of the outtake form as well as a printable list, would be great.
1 vote -
Time bug in Repairshopr
Repairshopr does have a bug in time settings. I'm in the UK so it's GMT summer time. When I set GMT (+00:00) time shows 1 hour behind real GMT, but when I set GMT (+01:00) time is 1 hour ahead real GMT. Cannot set current UK's summer time.
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