It is quite confusing for my customers that when they go to their online profile, they do not see a Resolved tickets at all in the Dashboard. VIEW ALL button is somehow not intuitive as it is on the right side of the bar and most people cannot find it. SEARCH feature is only showing up when they hit View All button, but they still cannot view any Resolved tickets until they set up a search filter to disable filtering of Resolved tickets. As a result, my customers mostly create a NEW ticket every time to answer to the Resolved ticket, which is quite inconvenient for us - we must copy a whole message to the old ticket, change the old ticket status, and delete that newly created ticket, which is bit a waste of time. The proposal is to show all types of tickets - Resolved as well - in customers' Online Profile by default. Then, the particular customer can hit View All button to filter whatever they need.