General
3763 results found
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Report - List Tickets/Invoices That Contain (inventory item)
Our old P.O.S. system had a feature where you could look up all transactions that contained a specified inventory item. The boss may ask, "can you show me the last ticket that had (x)."
You would go to that inventory item's page. Then, click a button to show a list of transactions containing the item. Or, you could go to the reports/admin area and get to the same.
Currently, Repairshopr has a functionality where it shows Purchase Orders matching that SKU. What I'm proposing would be similar, but would list tickets/invoices.
1 vote -
Allow for new assets on ticket even after creation
I have plenty of situations where customers bring new things to me that I need to add into their ticket but can't because there's no option to. Sometimes we also forget to add everything to the ticket and need to update it. We need to be able to add new assets after the creation of the ticket.
1 vote -
It would be a great time saver if we could choose the Subject *after* a comment has been made
It would be a great time saver if we could change the Subject from a dropdown after a comment has been made.
Currently you have to copy what you have written, paste it into a new comment, choosing the correct subject and then delete the old one.
1 vote -
Remove time added if you delete the corresponding comments
If you delete a comment with time added, it does not remove that time making the total time taken incorrect.
1 vote -
Dell Service Tag Lookup
When adding an asset, how awesome would it be to enter a Dell Service Tag (or Lenovo, Mac, etc.) and have it auto-resolve the Model, Specs, and Warranty Expiry?
1 vote -
In App, open ticket notifications
I would like to be able to have my manager, not me, get in app notifications on tickets for things like hour/daily diagnostic reminders. I know there is an email option, but I'd love to be able to set up an in app notification
1 vote -
Require Mgr Override to Remove Tax
Sometimes my reps click the no tax button to make a transaction a certain amount. We train them to adjust the price down instead, but it still happens. We'd prefer to have the option to remove tax taken away as it messes up reporting when reps use it incorrectly. This should be a separate function and permission that Edit-Price.
1 vote -
Ticket sort for customer contact
I would like to be able to sort my tickets by "when was the last time a customer was updated/contacted." This way we can make sure that a customer doesn't go very long without an update on their repair.
1 vote -
Dialogue Box Colour Change
It would be great to move in a direction away from the light gray on white text boxes for adding information to things like new contacts or new customers in leads. the barely differential colour contrast makes an unfamiliar interface more of a challenge than it should be.
1 vote -
Remove "Add/ View Charges: $X.XX" option
I would like the ability to globally (in RS) disable the green "Add/ View Charges: $X.XX" button and all associated functionality. I understand that I can disable it though security groups, but the global admin never has the option to disable it.
1 vote -
Security Groups - Refunds - Store Credit Only
We would like the ability to block some techs from being able to refund cash or card, but give them store credit option only.
1 vote -
"Related Ticket" - In Estimate / Invoice view - Should have same color theme as normal ticket area (Private / Public)
color-coded themes should persist through RS. Less of an immediate issue; but at first glace at the ticket notes at the bottom of a Estimate / Invoice, seem that they are all public notes. (Because they are white not yellowish)
Though this area is only intended to act as a quick glimpse to ticket activity related to said invoice / estimate. It's comes off visually confusing.
My 2 cents. Especially now that we have needed to be very cautious about what ticket views are public to the customer's view (via portal)
1 vote -
Using POS to create Ticket. In manufacturing this would allow the order entry person in the beginning of the production process an easy
this allows the order entry person (usually low-level personnel) a easy graphical way of entering the order and this allows then the manufacturing process to have less mistakes
1 vote -
repeat ticket recurring tickets
We have customers come back with same order being able to create a ticket from one in the past would be time saver
1 vote -
customer edit button
I think we need a customer edit button on the ticket screen.
1 vote -
Template Tags only load when data is provided.
Can you make it so when a customer provides a phone number, cell, or email that they automatically load in the invoice or ticket with the heading that says it's a phone, cell, or email?
Currently it only shows what is in the HTML template for the invoice or ticket. I have to have it say Phone: {{customerphonenumber}} Cell: {{customercellphone}} Email: {{customer_email}} in order for it to show those items. So they will still show up even if there is no phone or email. Can you make it show those titles only if there is data…
1 vote -
Bulk edits on marketr emails
Allow the ability to delete multiple marketrs for faster processing.
Speed improvements on the marketr page - every time we need to send a marketr the web page takes a whole minute to load and usually causes IP throttling issues1 vote -
product suggestions - bundle (sort off)
I am migrating over to RepairShopr - aside from repairs we sell, Phones and phone service.
So when we add say a iphone LCD after a repair the invoice would suggest need a screen protector as a up sell product.
in the case of the Sim cards i sell I have 2 ways usually customers ask for them.
New sim card i add it with a serial then if it could suggest
1 - Replacement (then thats it charge and done)
2 - New Plan (then what plan, activation etc)
Same serial number could be used for either extra products.
…
1 vote -
Ticket Pings... (Invoice, Estimate, etc)
The idea is this... it's a PING button within the ticket view. (or estimate, invoice, etc)
The main purpose is to bring attention to a given ticket.
Example:
Admin / Manager notices a ticket is stale, they can make a comment in the ticket, email the tech with the URL, or some other method... but a "PING" this ticket... will send a direct notification to whatever notification is set for attached tech / rep. (or, click PING drop down: SMS, Email, Direct Message, ... etc)Staling ticket; admin presses 'PING' --> alert sends to tech that ticket needs more immediate…
1 vote -
seasonal discount or special occasion
We always have specials for holidays, special occasions and seasons, it would be very useful to apply discounts bulk inventory by category or only for a particular date.
1 vote
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