General
3762 results found
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POS Screen Status: Open (close) link is too small sometimes we click Adjustments by mistake
The links at the bottom right of the screen need to be bigger. The Status: (Open) link is too small. It needs to be bigger so you don't accidentally click on the Adjustments link below it. Many times we have to make the screen bigger to make sure we don't click on the incorrect link.
1 vote -
Add ticket number to Marketr follow up email
It would be great if when a follow up email is sent after a ticket is closed, the number of the ticket that was closed could be referenced somewhere in the email. The only thing I can think to do for now is send a follow up through the ticket itself with a link to a survey.
1 vote -
IOS Ticket Improvement
I like to be able to convert the Ticker timer entry into the invoice.
I can see how long I have been on site with the customer. It would be good to tap on a button to work about the amount to charge the customer and add it to the invoice.
1 vote -
Time zones for multiple locations (Big Chain)
Our company has locations in two different time zones. Since there is only one time zone configurable in RepairShoppr, the ticket times and such display and print incorrectly for those stores outside of our "home" time zone.
Please consider adding time zone configuration for each individual location, similar to the individual tax rate configuations.
1 vote -
Make the inventory correctly import items with quotes in the description.
Currently when you import inventory with speech marks, double quotes, call them what you will. - these " " " " "
They are not interpreted correctly in the Description field. they do seem to work in the name field though.1 vote -
print serialized labels from cash purchase just like purchase orders
it would be great if you could print serialized labels from cash purchase just like purchase orders so that when you ring up a device purchased from a customer it would automatically pull the right serial number
1 vote -
Next Warranty certificate num
The Next Warranty Certificate Number doesn't make sense. If the limit is set to 100000 and you have multiple Warranty Templates and set the next certificate number eventually these numbers will collide. For example, if you have a 30 Day Warranty and set it to 1 and a 1 Year and set it to 50000 eventually the 30 Day Warranty Certificate Num is going to reach 50000. Then what? You should be able to prefix each Certificate with a letter maybe.
1 vote -
How Do I Change My Name?
Hello there,
My account was created with the name "Will Grimsley" is it possible to change this to "William Grimsley"?
Kind regards,
William
1 vote -
Add the ability to email an unpaid invoice in the IOS app.
The IOS app can only email the invoice to a customer if you have already taken payment. This seems like an odd limitation. We should be able to email an invoice when it is unpaid as well - if the customer never gets the invoice, how can they pay it?
1 vote -
Add the customer name to the Google appointment for tickets created in the IOS app
When you create an ticket and schedule an appointment in the app, the Google calendar appointment that is created does not contain the customer name like it does when you add an appointment to a ticket in the web interface. The web interface does it right, the App does it wrong.
1 vote -
Change / fix how the appointment is assigned when scheduling in the app
When you create / assign an appointment to a ticket in the IOS app, the resulting Google appointment that is created is assigned automatically to the user that was logged in to the IOS app, NOT to the person you assign to the task. When you do this in the web interface, the Google appointment is assigned to the tech that you choose. In other words, this works correctly in the web interface and incorrectly in the IOS app.
1 vote -
Allow us to batch "Quick Pay" invoices.
I don't know about you guys, but there are days I come into the office and I have a dozen checks in the mail. I'd love to just check each invoice (verifying the price is the same within the list) and do a quick pay on all of them.
1 vote -
Modifiers to labor pricing
I'd love to just have a single "Labor" line item that I can use modifiers (Contracts?) in a more advanced way.
Define business hours. M-F 8a-5p.
Labor = $100 during business hours.
Maybe I want to charge 2x labor after hours.
Maybe I want to give a client a 10% discount on all labor for being in a support agreement.
Maybe I want to offer a flat fee to certain clients, regardless of how much (or little) time is spent.The options could be endless. I'm thinking it would be great to add a second drop-down to the time entry…
1 vote -
Report - List Tickets/Invoices That Contain (inventory item)
Our old P.O.S. system had a feature where you could look up all transactions that contained a specified inventory item. The boss may ask, "can you show me the last ticket that had (x)."
You would go to that inventory item's page. Then, click a button to show a list of transactions containing the item. Or, you could go to the reports/admin area and get to the same.
Currently, Repairshopr has a functionality where it shows Purchase Orders matching that SKU. What I'm proposing would be similar, but would list tickets/invoices.
1 vote -
Allow for new assets on ticket even after creation
I have plenty of situations where customers bring new things to me that I need to add into their ticket but can't because there's no option to. Sometimes we also forget to add everything to the ticket and need to update it. We need to be able to add new assets after the creation of the ticket.
1 vote -
It would be a great time saver if we could choose the Subject *after* a comment has been made
It would be a great time saver if we could change the Subject from a dropdown after a comment has been made.
Currently you have to copy what you have written, paste it into a new comment, choosing the correct subject and then delete the old one.
1 vote -
Remove time added if you delete the corresponding comments
If you delete a comment with time added, it does not remove that time making the total time taken incorrect.
1 vote -
Dell Service Tag Lookup
When adding an asset, how awesome would it be to enter a Dell Service Tag (or Lenovo, Mac, etc.) and have it auto-resolve the Model, Specs, and Warranty Expiry?
1 vote -
In App, open ticket notifications
I would like to be able to have my manager, not me, get in app notifications on tickets for things like hour/daily diagnostic reminders. I know there is an email option, but I'd love to be able to set up an in app notification
1 vote -
Require Mgr Override to Remove Tax
Sometimes my reps click the no tax button to make a transaction a certain amount. We train them to adjust the price down instead, but it still happens. We'd prefer to have the option to remove tax taken away as it messes up reporting when reps use it incorrectly. This should be a separate function and permission that Edit-Price.
1 vote
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