General
3763 results found
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add notes from time log
When entering time later on a ticket in the View Log area, it would be great to have a check box to put the comments in the Notes area as well.
1 vote -
Portal setup email
When I create a portal login for multiple people within an organization, it emails the appropriate user I setup, but in the body of the email, it does not use their name, rather, it uses the company contact. Can you guys fix this to that it user each unique name "Dear XXXX"
1 vote -
1 vote
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Hidden info in Manual Items for Esitmates
When creating an estimate, sometimes I will add an item that I don't want to put all of the specifics in. This helps if we do the leg work for a custom build and we think a client might go buy the parts on their own after we research it for them. So we might put 2gb Graphics Card $119. It would be nice to have a spot we could put the exact model of the item that the client can't see, and other info. The work around is to put this in the "Tech Notes" But it would be…
1 vote -
SMS Customer Ticket Update From Within App
I would like to see the ability to SMS customers within the app and enable SMS settings when you creat a ticket along with the email update as you can on the web site.
1 vote -
Access Full Customer Info Within The TIcket On App
It would nice to have the ability to access the same items by clicking on the name of the customer within the ticket as you do from the customer tab within the app
1 vote -
Auto Fill Address From Within The App
It would be nice to be able to have the app auto fill the address within the app as it does from within the browser.
1 vote -
Enable SMS For Customer For New Tickets Within App
When you create a new customer within the app it would be nice to be able to enable SMS and have the SMS sent to the customer when a new ticket is created as it does when you create a ticket in the web browser.
1 vote -
Requesting Store Stock group option for secondary group.
We use RepairShopr to track a lot of store stock repair progress as well. We were originally going to create an additional location, but obviously that increases the monthly fee. So instead of a "Store Stock" group option could be added so we can separate our store stock repairs from customer repairs, that would be extremely helpful.
1 vote -
Back and Forward Arrows for Reviewing Notifications
In the notification center, while reviewing notifications, maybe have forward and backward arrows to review notifications quickly. In addition, when clicking on to review a notification, when clicking delete, instead of going back to the first page of notifications maybe go to next newest notification (if starting from an older notification) or the next oldest (if starting from a newer notification).
Maybe make this an option in preferences for those that want this functionality and for those that don't.
1 vote -
Ticket Tabs like Chrome Tabs in Ticket Dashboard
We now use RepairShopr for all company tickets.
It would be great if we could see the ticket dashboard with tabs like chrome tabs that are based on the ticket type.
So In-Shop, On-Site, Remote Support, etc. ticket types would be categorized using tabs.
Could still have the default tab to show all tickets or a unique search.
This would be one small way to make RepairShopr a little bit better, which is already a great product!1 vote -
While having the CC function now available on tickets I would like to see it just be right below where the "To field is" Seems misplaced.
I would rather this just work like normal email client functionality with a to field a cc field and a bcc field that could be filled in or changed on the fly without having to click some obscure button somewhere else on the ticket.
1 vote -
Button to Switch between Customers Name and business Name in android app
When on the main Screen the have a setting to switch between business name and the customers name. this should make it easier to find which business you need to contact.
1 vote -
Categories - Better list for Canned Responses
It would be better if you could separate out "Canned Responses" by category (Tickets/Invoices) or any form of separation because one long list is not good enough. The best option would be to allow the user to define categories for these if they are all going to be grouped or even a dynamic search bar to filter out those that don't apply. Instead of scrolling through a list and picking the right one.
1 vote -
Finish the "Sync Gmail Calendar to RepairShopr (beta)" Feature
I know it says it's still in beta but it would be awesome if you could finish this feature. It kinda works. But the items put in the google calendar disappear too much from the repairshopr calendar to make it useable.
1 vote -
1 vote
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Add an end date field for reccuring tickets
For example if creating tickets for a maintenance contract for a year, have the recurring tickets end on the date of the contract expiration.
1 vote -
1 vote
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logistics Activity
It would be helpful to have activity tracking for Logistics like we have in other screens. Especially for managers and such to see things staff has done. I regularly notice employees are making manual edits to orders due to a number of reasons but I have no way to document or verify I am correct.
1 vote -
logistics
We should not be able to resolve a ticket that still has a open part order on logistics. I think we get so excited that a part has come in that we forget to check it in and fix device and customer comes and goes and then we realize the part is still on the logistics tab waiting to be checked in
1 vote
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