General
3763 results found
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1 vote
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New > Text Message
It would be great if we could simply send a quick text to customers through their info page. Such as New>SMSText>"Your special order came in" or whatever reason.
1 vote -
Enter a colour option in the inventory.
In my case its for mobile phone screen and chassis colouring. It will help keep better track of my inventory but more specifically it will help customers in the web intergration to choose which item they want to purchase for repair.
1 vote -
Open google address link to address in a new tab
Example on page https://wo.techvoo.com/invoices/5095593
When you click the address hyperlink it should be Target=_blank1 vote -
Change ticket charge amounts in app
I use an iPhone and I'm trying to use the app. I make a ticket, tried to charge, and I can't change the values of each items unless I've added it in my inventory! Can't use the app! Need to have the amounts adjustable IN APP!
1 vote -
Adding a Parts field.
Adding a field on the Ticket Detail screen for scanning/looking up items and adding charges without having to navigate away from the page or deal with a popup box.
1 vote -
1 vote
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Worksheet large textbox/memo field
I have a worksheet which is a data transfer checklist on a computer repair, most options are tick boxes, but the last needs to be a "notes" field for any further data to transfer than arnt covered by the tick boxes. I know I can use a text field, but the visible area on the screen is tiny. Could you add a memo field which can hold more data and be more visible on the screen.
1 vote -
When you take a payment using the app on an invoiced ticket.
Automatically Close the ticket when it is invoiced and you take a payment through the app. Instead each time I get an email LATER to do it.
1 vote -
Custom fields for contacts
I would like custom fields on contacts please.
1 vote -
Retain attachment file name
Currently when you download an attachment from a ticket, it saves with a name like "RackMultipart20170206-17-e6n69t.pdf". The correct file name is shown in the ticket, so why can't that be retained when downloading it?
1 vote -
When PO Number is entered on a Payable Invoice, have it added to the PDF.
When we e-mail customers their payable invoices, they like to have the PO # that is associated with the repair/invoice.
1 vote -
Name CC
The new Vantiv saved credit card feature does not list the last four digits of the card. This makes it hard to know and tell a customer what card is on file. We need a way to name the card to keep track of for reference to customers.
1 vote -
Microsoft Project like feature
Just an Idea for a new feature. Since I work primarily on contracts I would be willing to pay a little money if you had a Project-like feature. where you can do gantt charts as well as progress timelines. Similar products are celoxis as well as Microsoft Project.
1 vote -
Deposits as a category locked
When the "deposit" category was deleted we were no longer able to collect deposits under new category labor. Suggestion should be to lock "deposits" as category.
1 vote -
Ticket Automations "work hours" suggestion
Currently it appears that there's no way to distinguish between business hours and non-business hours for the purpose of automation conditions. Example: you want a customer reminded by email if a ticket hasn't been replied to in 48 hours if it's status is set to "waiting on customer". What happens if the rule triggering starts Friday at 4pm? The customer won't have been working on Saturday, so there's no point notifying them on Sunday at 4pm. You want to give them 48 working hours to respond, so it should trigger a reply Tuesday at 4pm.
As different customers will have…
1 vote -
Allow sorting of Leads other than by date
As above really. It would be really useful to click on the header columns and sort them by that column, rather than just descending date order. By email is the one I really need, but maybe its useful to sort by name or email subject also.
I have sometimes 20+ pages of leads and i'd like to block select and action. Most of my leads come from the same sources, they come from emails from iTechnician, from my outsourced call centre who handle my calls, from HulloMail emailing me VM transcriptions - these all feed into Leads. Very few of…
1 vote -
allow invoices numbers associated with a deleted invoice to be recycled.
When an invoice is deleted our system does not use that number nexts so our invoices have gaps in the numbering if a duplicate or blank invoice isnt used. Even a void option to show the invoice as null and not in use would be great.
1 vote -
allow serial numbers to be added in the inventory section
For situations where your adding inventory that you already have to repair shopr or haven't been using the purchase order option itd be nice to be able to add serial numbers directly in the items inventory section.
1 vote -
Discount while adding line items or RRP feature
It would be great if in the add/view charges area of the ticket we could have discount where the cost and price information goes in. This would make it much easier to add discounts per line item as we build up a bill.
Alternatively if there was an option for price and RRP so the customer can see what they are saving on full rrp prices.
1 vote
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