General
3763 results found
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The late fee should only apply to the remaining balance, not to the original total.
The late fee should only apply to the remaining balance, not to the original total.
1 vote -
I would like to see the Mobile App have a Employee Clock in and Clock out feature.
My techs take company vehicles home. Having them clocking in via the app would save wear and tear not to mention gas on equipment, not having to have techs have to drive all the way back to the shop just to clock in.
1 vote -
customer sort
I would like to know if you can add sort by customer first name on the website. All I can find is ticket sorting. On the app you have it sorted by first name and listed by first name.
Thank you for all of yalls work with repairshopr keep up the good job and not change what you are doing now.1 vote -
Inventory!
<3 you. I'd love to be able to assign different item prices for different distributors. Since we get some screens from china, and some from domestic distributors. so i might have some iphone 5 screens that cost us $11, and some that cost us $15. When making POs, invoices, etc, I'd like to know for sure which costing screen went into it (the phone, the PO) without having to make 12 different inventory items. #thelittlethings
1 vote -
estimate notification of email response
it would be very helpful if a notification similar to the leads button would be available for the estimates email responses. presently we have no way of knowing that someone has responded or sent an email for an estimate without looking/searching
1 vote -
QuickBooks payment methods
can you try to better match your payment methods with QuickBooks payment methods? For example, instead of your Credit Card, add Visa, Mastercard and American Express so they can be linked to the corresponding in QB. It would provide more accuracy for accounting. Right now, I have to link your "Credit Card" payment method to "Debit Card" in QB. Kind of broad...
1 vote -
Customizable phone type
Hello!
It'd be great to have one of the drop down phone types be customizable (like mobile, home, custom... [enter]) --this way people could discern between named members of a family, noting temporary numbers, and other specifics without having to refer to ticket notes (or guessing and hoping).
1 vote -
Updating Prices when cloning Estimates
When cloning the estimate on the screen where it asks what customer to clone to we would like 2 options (with current setup)
1.) a check box to have it update to current pricing
2.) Follow-up check boxes to base it off Retail or Wholesale Pricing (or more if the additional pricing its programmed in off of other feedback posts)The reason for this especially in Computers is the fact that pricing changes weekly or even biweekly (memory for instance). We keep our "prefabs" or custom PC builds that are ready to go in estimates and sell them at the…
1 vote -
compiled invoices
Sending a statement to our clients is great. However, some of our clients have requested a compiled invoice statement which will break down all of the charges for the month. Example
6 iphone 6 LCD repairs - $xxx.xx
10 iphone 5S LCD - $xxx.xxThis would allow them to see what they are paying for a lot easier than matching invoices with statements.
1 vote -
Called ID API changes
Displaying ticket number as well as name and job status would be really helpful.
Also, possible to display ticket number and status on one line, customer name on second line.
1 vote -
Add "By Week" to the list of reporting options in the Period drop down list.
Within the reports the Period options is missing "By Week". Just need some more resolution options rather than "Last Week" or "This Week" or Month or Year.
1 vote -
Specifying comments to show up on a PDF
It would be better to show up just a specific ticket comments on Ticket PDF.
3 comments are enough to show on a PDF such as
-customer problem definition-{{ticket_subject}},
-technician diagnose (the real problem),
-things done to solve the problem
We need to figure out the name of tags for those status comments.1 vote -
Better documentation of email template semantics
The default email template wrapper has no <html> tags or <head> section or metadata inside , just a <style> tag and then the main <body>
The meta is important, particularly
<meta name="viewport" content="width=device-width"> to produce a responsive template as well as title attributes to help trust by email clients.My compiled email templates obviously include such markup in full, but its unclear as to whether this should be ommitted and is added by RS as a wrapper to the wrapper (& is uneditable) or simply that the default markup is basic and simply ommits such markup.
It should be clear…
1 vote -
Paypal payments on the go
I see you have Square available but not PayPal. I use PayPal and have the chip reader, so it would be nice to have this ability added.
1 vote -
Quickbooks Integration will not sync your Late Fee Payments over to a specific account
I found a little nuance in QuickBooks when I noticed a late fee on an invoice. The account it is putting that fee under is "Computer Part Income," which may be because we didn't have a "Late Fee Income" item. I created a "Late Fee Income" Product/Service Item in QBO. Would you please make that change for us within RS?
Thanks for writing! Currently the Quickbooks Integration will not sync your Late Fee Payments over to a specific account set up in Quickbooks Online, and will instead apply those payments towards your Default Quickbooks Product which is currently set up…
1 vote -
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option. Its difficult to determine what type of service our customers require at the moment.
1 vote -
Invoice Search Filter
As a bare minimum can we please have a filter on the Invoice page to filter on Invoices with an attached ticket that is still OPEN (not resolved). We sync payments form Xero so we need a way to see PAID invoices that still have open tickets associated with them.
Further on this, can get get a bulk action or a 'process' to be able to automatically mark associated tickets as "Resolved" once the payment has been received?
1 vote -
Web Link option for Worksheet field type
It would be great if you could add the option of adding a web link to the worksheet field type. Currently, we use that option under Assets, but it would greatly help our workflow if that same option could be on worksheets as well. Thanks for considering
1 vote -
Returns
I'd love to be able to leave individual line item notes on each item entered in the return section - AND then be able to export it to look for item trends and vendor trends.
1 vote -
l
As a sub-contractor working for multiple audio/video retailers, when they send me on an install or service call I sometimes up-sell the customer into new equipment. The retailer pays me a 15% commission of the net profit on the sale. I would like to be able to have RepairShopr figure the commission if I have input the retail and cost information about the equipment into inventory. As an example, I sell a Sony ES365 projector for retail of $10,000. The cost is $6,708. The retailer thus owes me $493 on the invoice I would like to have an easy way…
1 vote
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