General
3763 results found
-
More customizable pages
Could you make the system more customizable geared toward our business. example: Ticket counts and invoices. Instead of just having the number have it like HCR-1 My business is Haire's Computer Repair, so I use HCR as abbreviation and on invoices that would be great and tickets as well plus whatever else maybe on estimates too perhaps. Just a thought I love this system and want to make it better. I wish I would have used it a little more a little sooner. Thank you!
1 vote -
Stale tickets
Is there a way to put a status on a ticket that does not get included in the stale tickets while in that status. We send away board level items to be soldered and they can take a week or more if parts are needed.
1 vote -
1 vote
-
Timing blast emails
Allow a time to be selected when choosing to blast an email at a later date.
This should be simple enough to implement and shouldn't negatively impact any of your customers experiences
1 vote -
Mobile
When having a client digitally sign the invoice, it won't auto adjust correctly if you turn your phone sideways. The digital signature pad gets stuck and only shows the reset button. This bug is on iPhone 6s IOS 10.2.1.
1 vote -
Invoice Display and Ordering
If you have bundled items, they seem to always go to the bottom, of the invoice no matter what sort order you see on the screen, need this fixed please so sorting of line items will work properly.
Thanks,
Pat1 vote -
Approval Email
When youuse approval for the email tag it should NOT make the estimate section green. Also when you get a reestimate that is not approved and you edit the approval the green section should not be green anymore
1 vote -
Bring back features that you got rid of in the recent update as well as add two step verification on quick pay
After your recent update you got rid of the ability to see if the customer has read the invoice email. We really need this back. When it comes to sending final notices and the customer denies that they ever received an email. On the old one we could see if they really have opened it. That's just a brief explanation of why we need that feature back. Also it would be nice if you added two step verification for quick pay. As in when you click on it a message comes up "Are you sure?" then yes or no.
1 vote -
Add Setting to Disable Alerts on Actions I Take
For example, if I am set to receive an email for hidden comments on a ticket that is assigned to me, I do not want to receive an email notification if I make a hidden comment on the ticket myself. If I'm leaving the comment, I am already aware that I left it. :-)
1 vote -
Make lists drag-and-drop
For example, when you're adding "Ticket Issues" under Settings, they are added in the order that you add them. You can't drag them to the right order, you can only have them in the order in which they were entered. Please, please fix this.
1 vote -
Faster, streamlined ticket entry
Can we get a simple, quick entry form? Like a streamlined Web 2.0 form?
Step-by-step, for example:
- Customer Name (pop-up a new window if they're not in the system)
- Click device being repaired (iPhone, Samsung, ZTE) 2a. Select model 2b. Select color 2c. Enter IMEI / serial number
- Click "Save"
Done. Magic happens, receipts print out, label prints, etc.
The current system seems really antiquated and has lots of room for improvement. For example, why do we have to load a different page to enter a customer's info?
I've seen this with other systems, where it's one popup window and…
1 vote -
Add Warranty Period to Parts / Invetory
All parts / device (whatever we list in an invoice) are covered by warranty. Most parts, at least in our case, are covered with a different period of "guaranty" (obviously as per T&Cs). Before RS we used to list this in our invoice, clearly stated next to the item.
I can't seem to find this option anywhere.
1 vote -
Off line CC payments
we have offline CC processing , so sometimes when taking a payment we are taking payment as cash instead of OFF Line CC , can you make a second confirm or require field to input last digits of off line CC ?
1 vote -
Contacts on Ticket Templates
It would be great if we were able to add the names of all the people listed (and copied) on a ticket to the ticket template. This would allow us and the customers see who is being contacted and brought into the resolution.
1 vote -
longer customer name
Any chance we can get longer customer name fields? I have a company with a long name that doesn't fit, which messes up my integration with Quickbooks and my other RMM...
1 vote -
The Customer Map
Some of your mapping on the customers are way off in the report. However the same customers are spot-on when clicking the address in the customer page. This slightly skews the "big picture" we are trying to get. For example I have a customer that lives in Rockport Il but, your customer report/map shows her in Rockford. IL some 200 miles away/
1 vote -
use 3uTools
3uTools is an all in one tool for iOS users. It is free and safe with good performance to improve your device.
1 vote -
Reports filters
Please could you add additional filtering to the Pending Ticket Charges Report, so that users can filter by both "Customer" and "Ticket Status".
1 vote -
Have Filles attached that you could access from any attached file area
I would like to attach files that we send to customers a lot in repairshopr and be able to just pick them and send them from within repairshopr instead of having to upload files every time. SO upload them one time and when we need to send it to a customer pick add attachment and send it from the preattached files.
1 vote -
Parts orders: Add a comment in ticket for parts checkins
For parts orders, When you click on Check-in, a private note is added on the ticket to say that the item has been checked in.
1 vote
- Don't see your idea?