General
3762 results found
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Enable SMS For Customer For New Tickets Within App
When you create a new customer within the app it would be nice to be able to enable SMS and have the SMS sent to the customer when a new ticket is created as it does when you create a ticket in the web browser.
1 vote -
Requesting Store Stock group option for secondary group.
We use RepairShopr to track a lot of store stock repair progress as well. We were originally going to create an additional location, but obviously that increases the monthly fee. So instead of a "Store Stock" group option could be added so we can separate our store stock repairs from customer repairs, that would be extremely helpful.
1 vote -
Back and Forward Arrows for Reviewing Notifications
In the notification center, while reviewing notifications, maybe have forward and backward arrows to review notifications quickly. In addition, when clicking on to review a notification, when clicking delete, instead of going back to the first page of notifications maybe go to next newest notification (if starting from an older notification) or the next oldest (if starting from a newer notification).
Maybe make this an option in preferences for those that want this functionality and for those that don't.
1 vote -
Ticket Tabs like Chrome Tabs in Ticket Dashboard
We now use RepairShopr for all company tickets.
It would be great if we could see the ticket dashboard with tabs like chrome tabs that are based on the ticket type.
So In-Shop, On-Site, Remote Support, etc. ticket types would be categorized using tabs.
Could still have the default tab to show all tickets or a unique search.
This would be one small way to make RepairShopr a little bit better, which is already a great product!1 vote -
While having the CC function now available on tickets I would like to see it just be right below where the "To field is" Seems misplaced.
I would rather this just work like normal email client functionality with a to field a cc field and a bcc field that could be filled in or changed on the fly without having to click some obscure button somewhere else on the ticket.
1 vote -
Button to Switch between Customers Name and business Name in android app
When on the main Screen the have a setting to switch between business name and the customers name. this should make it easier to find which business you need to contact.
1 vote -
Categories - Better list for Canned Responses
It would be better if you could separate out "Canned Responses" by category (Tickets/Invoices) or any form of separation because one long list is not good enough. The best option would be to allow the user to define categories for these if they are all going to be grouped or even a dynamic search bar to filter out those that don't apply. Instead of scrolling through a list and picking the right one.
1 vote -
Finish the "Sync Gmail Calendar to RepairShopr (beta)" Feature
I know it says it's still in beta but it would be awesome if you could finish this feature. It kinda works. But the items put in the google calendar disappear too much from the repairshopr calendar to make it useable.
1 vote -
1 vote
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Add an end date field for reccuring tickets
For example if creating tickets for a maintenance contract for a year, have the recurring tickets end on the date of the contract expiration.
1 vote -
1 vote
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logistics Activity
It would be helpful to have activity tracking for Logistics like we have in other screens. Especially for managers and such to see things staff has done. I regularly notice employees are making manual edits to orders due to a number of reasons but I have no way to document or verify I am correct.
1 vote -
logistics
We should not be able to resolve a ticket that still has a open part order on logistics. I think we get so excited that a part has come in that we forget to check it in and fix device and customer comes and goes and then we realize the part is still on the logistics tab waiting to be checked in
1 vote -
Customer Tags
These tags once set for customers will be able to be placed in the ticket automatically so that we can have other techs know what kind of services we provide to that customer. Instead of applying the tags manually.
1 vote -
Ticket overview changing the full line color based off options or Ticket Automation
Example: We have 3 custom fields when creating a ticket, "Is this an Expedite", "Is this a Warranty", "Is this a possibly Encryption Virus?"
Currently we use different colored paper to signal these markings, but it would be nice if we could also have the overview show these so our techs will see an expedite full red line and know the grab that ASAP. Clearly it would be nice to do this not only on custom fields so ticket automation condition would probably be the best way to approach this.
1 vote -
Allow for quantites less than 1
On purchase orders and invoices wire and other items are quantified in lengths. Sometimes this means less than an integer, (i.e. 1.5 feet). I am requesting that the quantity field allow for two decimal places to the right, (i.e. 1.25).
1 vote -
iOS App: Show pre-paid hours remaining in "Amount" column.
It would be nice to be able to set the "pre-paid hours remaining" in the "Amount" column of the customer list in the Mobile App. (Or make it available in the Settings).
1 vote -
Include Post Cards in Marketing
Include Post Cards in Marketing
1 vote -
Verify open/close amount before submitting
One employee keeps pressing the enter button instead of tab when entering the opening and closing amounts in the drawer. There is no verification after pressing enter such as "Is this the correct amount you would like to enter?" or anything. This should be an option to prevent them from having to go back and close it with the wrong amount and then reopen all over again and have an extra report entry that shouldn't be there. That way if they accidentally press enter, they have a chance to cancel their action instead of permanently engraving it into the system.
1 vote -
A lot of Reminders/ToDo Changes & Additions
I would really like to see the following:
Reminders function under Actions in both tickets and invoices (Invoices often times need to be modified or questioned by management after an employee mistake).
Reminders history section (or just the existing bottom part) so you or the manager can see in the ticket/invoice/client section the ones that were done or not.
Force notes upon completion of reminder (admin optional on/off)
Keep functionality where someone else can assign a reminder to another person.
1 vote
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