Allow for new assets on ticket even after creation
I have plenty of situations where customers bring new things to me that I need to add into their ticket but can't because there's no option to. Sometimes we also forget to add everything to the ticket and need to update it. We need to be able to add new assets after the creation of the ticket.
Nick
shared this idea
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Martin
commented
Hi Nick, I think what you are saying already exists and is done like thus:
1) Go to the ticket that you have already created
2) Click the 'Change' button on the 'Ticket Info' box (first on the left)
3) Click on 'Assets' button at bottom of first column
4) Add the additional assets (as you normally would) and click close
5) Click the green 'Submit' button
this then returns you to the ticket and whoohoo your ticket now has the new items that your customer brought in attached to the ticket