General
3763 results found
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A Report Ticket and/or Sales by Day (not date)
We are trying to determine what DAYof the week is busiest/least busy, not date.
We are trying to determine the number of tickets and/or sales by day(i.e. Monday, Tuesday, Wednesday, etc.) for a period.
We note that you have in the past referred people to DOMO. We did a free trial of DOMO in 2015 and it didn't seem to work at the time for us. Also all the reports it generated were available in Xero at the time and Quickbooks now (we switched packages 2 years ago!).
Is it more usable now? Would it be easier to have a…
1 vote -
Be able to apply Sales Tax overrides in contracts like price overrides.
Contracts are super useful for overriding prices for certain items and labor for people under contract, but we do have some people who resell items and services of ours and are tax exempt but only on certain items.
It would cut down on staff training significantly if we could mark those items in a contract as Tax Exempt.6 votes -
Failed Payment of Recurring Invoice
We have dozens of customers we have on a yearly recurring invoice. They aren't really worth setting up individual contracts for as it is a one time charge per year.
There currently is no way to receive notification if the payment fails (there is for contracts).
It would be great to have this feature.
3 votes -
Failed Payment of Recurring Invoice
We have dozens of customers we have on a yearly recurring invoice. They aren't really worth setting up individual contracts for as it is a one time charge per year.
There currently is no way to receive notification if the payment fails (there is for contracts).
It would be great to have this feature.
0 votes -
Improve the ticket issue types
We want to get super granular on the causes of tickets to help us with training, blogging, product development etc.
The current implementation isn't very good - an unordered , unstructured list which is time consuming to navigate.
Can you please update the ticket admin preferences screen to utilise the same structure as the inventory category editor?
The control already exists so I hope it wouldn't be too difficult to use the same structured, ordered, alpabetized list type in the ticket preferences as currently used in the inventory category editor.
It would really help in managing and therefore drilling down…
12 votes -
Purchase Orders and Quickbooks Desktop
I would really like to have the ability to create Purchase Orders in RS and have them sync with QB. We can't move to QB Online, and this is the only feature left that is keeping us from using RS as a one-stop tool.
8 votes -
I would like to have some integration with Review Trigger
It would be nice to automate the review process. After I invoice someone, it would be good to have the system tie in with my review trigger account and send out a review request a few days later.
1 vote -
Adding a checkbox function for on-site service or at office possibly a remote service option or any other options for the custom widget
Would like the ability to have the customer decide how they want their service while using the custom widget to schedule online.
1 vote -
Ticket groupings
When I group tickets by New, Waiting on customer, Waiting on parts, etc.., some of the "new" are on the first page and some are on the second page. I would like them to continue in a row instead of 2 pages. At the end of page 1 are just the "invoiced" tickets which should always be at the bottom of all groups in entirety.
1 vote -
Be able to sort the labor log by date.
Our time is not always entered right away. Sometimes it can be a week later and the dates are all over the place.
1 vote -
Please add to the customer portal, when they select a ticket, they can see the appointment time for that ticket if one is scheduled.
Please add to the customer portal, when they select a ticket, they can see the appointment time for that ticket if one is scheduled.
3 votes -
Clickable Report Graphics
The ability to click on each piece of the pie charts on the Admin page and be directed to the ticket, invoice, or payment from which the data is being pulled.
1 vote -
Make Customer Unique ID Visible and Searchable
Could you please look at making the Customers Unique ID Visible and searchable in the system.
This would help a great deal as I could give my customers this as a reference for making payments and when doing the reconcile with Xero I would be sure of posting to the correct account.10 votes -
Notes when closing register
I'd like to see a notes section when closing the register that is visible on the Z report. Sometime the till doesn't balance our staff will write on the printed copy why. Going back through manual print offs is time consuming when going through old records
3 votes -
Scheduler - See techs calendars and unscheduled tickets
Would be great to have a better scheduler feature. See an overview of all techs calendar and filter by tickets that haven't been scheduled. This way a manager can assign tickets to a technician who has free time. Also makes sure that all tickets are scheduled at a certain time and don't get missed.
4 votes -
Attach internal knowledge base articles to ticket
Adding a feature to attach the knowledge base article used.
Possibly adding an ACL option to make it a required ticket item for either user types or maybe even based on issue type.This would be extremely beneficial for assuring Quality Assurance and reporting
3 votes -
Add "Reason for Rework" popup on rework tickets
Add a pop-up, so when a rework ticket is opened it allows the tech to put in the reason for the rework.
Even better make it so when we run the rework report it shows the reasons next to the ticket!
This would be a nice feature so managers and owners can track if there are any part issues.
4 votes -
Freeagent Integration
We are desperately looking into a new repair tracking system. RepairShopr appears to be one of the better ones. but we don't want to change from Freeagent to Xero. I know its been asked a few years ago, but is there any further development on this? Ultimately for us, this will be the main deciding factor in purchasing RepairShopr or not. as the work involved moving from Freeagent to Xero is huge.
3 votes -
Combo Boxes in custom fields
Would love to have combo boxes (dropdowns with the ability to manually type an item not in the list) as an input option in custom fields for Assets and Ticket Worksheets.
This saves having to prepopulate certain dropdowns with long lists of uncommon/mostly-obsolete options while still able to enter them in rare instances when needed.
OR (reversed scenario)
Ability to enter text which is going to be different on most tickets, but also be able to hit the dropdown and choose one of a few different pre-selected options instead.
6 votes -
slideshow, navigation controals, media grid for multiple images
It would be nice when you have multiple images for a work ticket, estimate, invoice to have a option to scroll through multiple pictures quickly such as a slideshow and navigation buttons instead of having to close and open each image 1 by one. Can be a hassle when you have a lot of images.
3 votes
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