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3762 results found

  1. Remove items from ticket dashboard

    Would like to remove things like customer reply and ticket stats on the main ticket dashboard

    On a 50" screen this consumes almost 50%

    I want my guys to just see new, in progress, waiting on customer and waiting on parts

    3 votes
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  2. No Body For SMS update

    When updating a client via SMS you need to enter the message twice which just slows everyone day the abililty for the Body just to say SMS Update. would help greatly

    6 votes
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  3. Ticket Timer - Add to Automation

    There isn't currently a condition to check if the ticket has had a timer applied on the ticket automation.

    This is definitely something that would be pretty useful. Then we can check if thats the case, and change a ticket automatically to In Progress from New.

    3 votes
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  4. Customize Invoice - Move over Canada, Australia needs some love :-)

    Canada got their complicated double TAX solutions, now Australia needs some simple Invoice love.

    In Aussie Land (Australia) we quote and invoice with our prices including GST Tax (10%) especially to non-business customers. It’s usually bigger business to business/government who quote/invoice Ex GST pricing.

    As we don’t want to confuse our poor customers, we aussies would like a new invoice tag. Basically if we could get the existing {{invoicelineitemstableno_tax}} tag but with the unit cost and amount columns Inc GST Pricing instead of Ex GST that would be gold.

    Out of the 7 invoice tags available,…

    7 votes
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  5. Quick Payment options for better external POS support

    Make Quick Payment an independent action button like ‘Take Payment’ that allows the user to enter a Payment Method (the same that are available when editing Invoice details) and a Ref Number/Check Number/Appr Code. These fields can remain optional, but would greatly increase support for external (non-RepairShopr) points of sale by allowing better documentation.

    As it is now, a Ref Number/Check Number can be added to an Invoice after a Quick Payment is applied by going to Change Invoice Details. Even the Payment Method can be changed from Quick to Other, which is what we are using now to indicate…

    6 votes
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  6. Asset Tag Modification

    It would be very helpful to modify the Asset Tag when adding a pre-existing asset tag to a ticket, in the window where you add asset tags, instead of having to manually find the asset and then modify it and then add it.

    Thanks for your time,
    Don

    21 votes
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  7. Ability to export "Leads" - similar to the "Customer" email export function.....

    Ability to export "Leads" - similar to the "Customer" email export function.....

    4 votes
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  8. QR Codes for Inventory

    It would be convenient to have QR codes as an option for inventory labels. They are smaller and take up less room. Right now we have the barcodes on the side of the parts drawers because they are so big. So in order to scan an item, you have to pull the drawer out first. Not world ending, but it would definitely speed inventory counts up

    4 votes
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  9. Disable credit card payments for certain customers

    I want to disable credit card payments for some customers but allow them for other customers

    13 votes
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  10. mapping feature

    I woud love to be able to have a map view of technicians and some smarter scheduling based around location and travel time, etc

    7 votes
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  11. Allow to edit location address at time of ticket creation when setting appointment time and date

    Allow to edit location address at time of ticket creation when setting appointment time and date

    3 votes
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  12. inventory condition

    I would like to have the inventory condition listed on the inventory label. This way when I override the price on the product instance page for a "used" condition to a lower price I can know why this specific part is priced lower than the others.

    3 votes
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  13. Use Topaz signature devices with Custom Widgets

    Currently when using the Signature Widget, customers have to sign with a mouse which can be very tedious for most customer. Would be great if the Topaz signature devices were incorporated for this as well.

    3 votes
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  14. add manual item within Purchase Order - issue

    This is a great feature, however we find once it's added we have to go back into the item to amend some elements.

    Firstly, the vendor - surely this should auto select the vendor that the PO belongs to as the new item is being generated from within that PO.
    Tax Rate. Re-order and Desired qty options we also have to manage. So really the pop up box for "Add Manual Item" needs to include these elements in our opinion. The vendor and tax should be set automatically if possible.

    Phil @ PC Clinic Technologies Ltd

    2 votes
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  15. Xero Invoice Number Sync or Ability to PreFix RepairShopr Invoice

    We run Xero for other parts of our business, meaning that when using Repairshopr Invoicing it does not pull the next available invoice from XERO.

    Ideally it would get the next invoice number from XERO before pushing invoice. Alternatively have the ability to Prefix Invoice Numbers coming from RepairShopr - for example RS as the Prefix e.g RS1001

    8 votes
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    2 comments  ·  Admin →
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  16. Hidden info in Manual Items for Esitmates

    When creating an estimate, sometimes I will add an item that I don't want to put all of the specifics in. This helps if we do the leg work for a custom build and we think a client might go buy the parts on their own after we research it for them. So we might put 2gb Graphics Card $119. It would be nice to have a spot we could put the exact model of the item that the client can't see, and other info. The work around is to put this in the "Tech Notes" But it would be…

    1 vote
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  17. Contact info on Large Ticket

    We would really like to see the option to enable the complete customer contact information on the Large Ticket as opposed to just their mailing address. Phone numbers and/or email addresses are really nice for quick reference and a necessity for our shop. We print off a small ticket and staple it to the large ticket just for the phone numbers, which is silly since there is a space for customer contact info, but no way to enable phone numbers and/or email addresses.

    7 votes
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  18. It would be great to be able to choose a specific supplier when doing a repair. So I know which vendor part that customer received

    1 vote
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  19. Customer Portal - Asset Manager

    Currently customer can only "view" the asset tag number and brief title of the asset in the customer portal. This is really not worth much to the customer. The functions that our corporate clients would like to see is the ability to click on the asset and see the full asset details and see the ticket lists associated with the particular asset.

    36 votes
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    8 comments  ·  Admin →
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  20. Employee Sales & Commission Report

    Hi

    My field techs take payment directly from the client. Sometimes cash, sometimes card. I would like to pull off a report where I can quickly calculate how much money they are owed (which I can do with this report), but also quickly see how much cash they are holding.
    Can you add a column to this report please, which shows how invoice was paid - cash, card etc. I can quickly see how much cash they are holding then and know how much they owe me / i owe them without having to open up and manually total each…

    3 votes
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