Garrett Biebinger
My feedback
4 results found
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11 votes
We are going to put ticket comments in the communication log, hopefully that helps this one. Let us know if you really want the new manual log entry after this..
An error occurred while saving the comment An error occurred while saving the comment Garrett Biebinger
commented
I completely agree with this idea. Plus 3 votes from me.
Garrett Biebinger
supported this idea
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135 votes
An error occurred while saving the comment Garrett Biebinger
commented
I completely agree with Kbutt. It should integrate with more then just Amazon. Kinda like the way PC Part Picker does it.
Maybe you can integrate it with a Widget of some sort. Some way to link to like Newegg or Amazon, or just about any retailer that is chosen at the time.
I'm not sure if it is possible, but maybe a way where you don't have to download their entire catalog, but maybe used more like a search engine that can automatically grab the pricing, shipping, URL, and Part Description off of their webpage for that part and have like a "Place Part Order" button on the widget that grabs this information automatically. Obviously though it would work more like an auto fill for the current part order page. Also inside of that widget if one wanted to they would be able to go to that merchants checkout page and finish there order.
I am not entirely sure how you would get the auto tracking information to attach. That sounds like to me a whole other beast to tackle.
Maybe on the part order page also an ability to integrate the part into your inventory at the same time.
Just some ideas to think about when/if you integrate this into RS.
Garrett Biebinger
supported this idea
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291 votes
We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.
We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.
Garrett Biebinger
supported this idea
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37 votes
Work has been underway on this and it’s nearing it’s release window of March 2021 (this month) pending final QA.
Garrett Biebinger
supported this idea
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Troy was this completed? So far I haven't been able to get it to work. When updating a ticket with a customer response it is still not updating in their communication log. . .