General
3762 results found
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add a parent/child ticket system for business accounts with bulk repairs
We deal with corporate accounts where there will be anywhere from 10 or more laptops or other devices dropped off at once. Rather than creating a ticket for each one under that business account, it would be easier to add multiple units per ticket, so that there is one contained place the customer can see all their repairs.
20 votes -
Create an area in the Time Clock Admin to put in future Paid Day off requests.
When an employee gives notice of a requested paid time off for a date in the future, have a place in the time clock admin that will keep track of this so when that week comes, that day is already put in the totals for the pay period.
4 votes -
Add attachments to responses on Ticket Updates
It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.
3 votes -
Margin's for markup
Hey guys,
Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.
SIDE NOTE: When creating a part it would be great to have a few things happen:
1. Field for URL storage (That way 3 months after I create an estimate and my client…8 votes -
Enable signatures on Windows tablets without requiring the individual signature pads
We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.
11 votes -
Custom Field Reports
I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.
8 votes -
...integrate with Boxoh's API for showing/monitoring packages
Boxoh is a great way to track packages easily and effectively. Plus, they have a public API you can use (provided you have a key). Perhaps that's something you guys could integrate? Maybe automatically marking a part as arrived when Boxoh says the package is in?
3 votes -
Completed Bundled Item = New Asset
How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.
If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)
However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.
This would offer complete tracking and we really need it when building computers.…
12 votes -
Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store
It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.
0 votes -
Time clock
The time clock print function needs to be cleaner. When you select the print view, search fields show up on the print document.
9 votes -
tech ticket comments via email
option to allow staff to email ticket comments in via email
allows techs to report notes back to base.
I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.Also, if possible, allow more text capturing (like the subject from:) like:
type:<update type>
private:<yes|no>
email:<no|yes|default>
all the rest of the body would be captured as "body"email has large advantages:
syncing protocol - sends when internet comes online (offline mode!)
no login required - secured by only accepting RepairShopr user emails.
works better on mobiles, as email
…23 votes -
Update Subject in New Ticket Comment
When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.
31 votes -
Create a New Ticket by Scanning Customer Barcode
Need the functionality of clicking on Create New Ticket and Scan the customer barcode(which stores the phone no) instead of customer name. Right now you can only do it with customer name.
6 votes -
First letter of first word typed in a field should be a capital
It would be most helpful if the first letter of the first word typed anywhere in repairshopr was a capital (or at least in customer details page). If we are on the phone, taking customer details it is hard to hold the shift key and type a word while holiding the phone!
4 votes -
Asset Manager
Could you please look at adding, or changing the Asset Name field, to auto generate an Asset number?
Also can we modify what/how the asset label is printed out?
We are wanting a way of uniquely identifying every asset without having to have a manual system of doing so (ie giving every device a name). The reason this has come about is that we have businesses with multiply assets and when searching assets to add to a ticket you can only search by name and this can be problematic if the names are not unique. We want to be able…32 votes -
Automatic Customer Type Discounts - "Membership" Perks
It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.
So.
65 and over = Discount at 25% off
Active Military = Discount of 15% off
Veteran = Discount of 20% off
Non-Profit Organizations = 20% off
Employee = 10% above cost
Family Discount = 50% off
Friends Discount = 25% offWe also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…
228 votesFor IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer
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Enable custom coloring on the Ticket Menu
It would be nice if we could create a separate color when "Waiting for Parts" or "Waiting on Customer" etc.. that way if we have 40+ Tickets open we will be able to quickly determine what we have parts for and are able to fix right now or if we are waiting on something or someone and cannot complete the job at this time, it would speed up the process for determining how to prioritize jobs better
15 votesWe added a feature for ticket Grouping. Does this provide what’s needed here?
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trade
I have customers who trade their old machine in for for $$$ off their new machine. I would like to be able to scan/enter the serial # of the machine they traded in so that i have record of it. I have a button for trade ins but It would be nice if i could keep record of the serials.
11 votes -
Link to Paypal Transaction from Invoice
Many times a customer will pay for an invoice using some other business Paypal account or account that is not recognizable easily as them. When I see in RS that an invoice is paid, I'd like to be able to click a link to go directly to the paypal transaction---or at least give me a Paypal transaction ID, or Paypal account name or something.
This is really essential for folks that primarily do online mail-in repair business with customers paying through Paypal.
4 votesHey, you are right – just in case this is good enough, can you try going to /payments (Payments List) and clicking “View” – there should be quite a few details in the bottom left.
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Sending invoices to xero as drafts not as approved invoices
The integration to xero works well. Though it would be better to push the invoice to xero drafts, so that can be edited easily or deleted or approved before going to the final invoice to the client.
24 votesJust to clarify, is the idea here that you could create an invoice in RepairShopr as a draft and then choose when to manually sync it to Xero? This is the feedback we’ve heard recently from others.
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