General
3762 results found
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Allow quantity adjustment on entered/posted line item
Once we enter a line item under "View / Add Charges on Ticket", we are unable to adjust the quantity. At times we will need to adjust the quantity after the line item after it has been entered, or if we make a mistake. As of now, it looks like the only way to do this is to copy the description charge, delete the entry and add a new one. That is lots of work for a minor adjustment.
4 votes -
Ticket Comment Area REVAMP - Seriously time for WYSIWYG - WE NEED THIS
This is an essential update to RS. This seems to be common among helpdesk systems. Let's get RS on the same page~
Updates that would be awesome...
Ability to CC other emails from the helpdesk easily. CC'd email replies are inserted into the ticket when replied just like a normal reply. Similar to the revamp in the Leads response window.
Combine the hidden and public comment boxes. Add a checkbox to make the comment hidden when needed. WAY BETTER.
Allow for WYSIWYG functions such as text formatting, table insertion, hyperlinks, etc...
Ability to insert a company signature based on user…
68 votesThis is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?
Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?
It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.
Keep voting and commenting..
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SECURE vault for confidential data retentions
customer; passwords, CC info, activation keys, product keys, etc.
2 votes -
Automatically import a Toggl time
There should be a way to automatically import a Toggle time into tickets as soon as the timer has been created. I find the biggest challenge with this is remembering to open the ticked and clicking the Toggl Import button. Otherwise the Toggle Timer App works great for on-site jobs!
7 votes -
Ticket update subject default action
It would be really nice if there was a way to change the default update subject on tickets to something else.
6 votes -
Ticket Type (custom field) on Leads
Now that the Custom Field / Ticket Type is required for creating a ticket, It make sense for it to be add the Custom Field drop down to the Leads processing page.
Currently when creating a ticket from a lead, there isn't a way to specify ticket type.
Also, there is no check box in the "Ticket type" drop down on the tickets page for tickets without a type set.
This means, that all of our saved searches that specify a ticket type will omit anything that doesn't have a ticket type (eg all the leads that have been turned…9 votes -
Low Inventory Report/Email
We have multiple locations and the low inventory report sends an email which includes all low inventory items regardless of location.
So can I suggest that the low inventory report is location specific? It would also be useful to get this report send to different email address per location. So Location 1 low stock report goes to location1@ and location 2 low stock to location2@.
Another problem we have is items that we only sell once i.e refurbished laptops etc they all show up on this report but we're never going to re-order this item. Is there a way to…
13 votes -
Improve the Purchase Order system
The Purchase Order system is only half finished to really make it useful it should generate sequential PO numbers which we would send to our suppliers, then we should be able to track it for goods arrival and checking off the delivered goods. Then depending upon our supplier terms it should track the payment due date and allow for entering payment details when paid. Then similar to the sales synch with QuickBooks it should update all the order and payment details within QuickBooks, so alleviating tiresome repetitive entries.
92 votesHey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.
For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!
Thanks!
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UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT
We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…
29 votesI like it! Thanks Ryan :)
Probably a couple months out, we have some big stuff coming for PO, RMA, stock check, etc etc coming first
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On the Ticket Dashboard, allow certain ticket status's to be hidden
We have some customer status's (such as "X| INVOICED") for tickets where a payment has not been taken and have been granted 30 day invoice, but we want to keep separate from the "Invoiced" status so they stand out to us in other areas.
We're wanting to use the Dashboard now, but all of these custom status tickets show up in it - which in our case they are completed tickets and don't want to be shown in the Ticket Dashboard view.
A simple dropdown with tickboxes next to each status (like in the standard ticket list view search) would…15 votes -
Dymo Address labels for Customer for Sending
I want to be able to Print a Address label using my dymo directly from the customers job so i can courier device to customer directly from Repairshopr
6 votes -
3CX Integration
3CX is becoming quite a widely used PBX, to have integration for call logs etc would be great.
91 votes -
Default Tax items
When creating new items, either in ticket charges, inventory, invoices, or estimates, please have the option to have the item automatically created with tax
10 votes -
ID Verification for Payment by Check
As a business owner check fraud is a big deal. I would like to see repairshopr add a data field to log a customers drivers license ID number when accepting a check as a form of payment. additionally for situations with employees It would be great to have the optional ability (setting) to require this field when taking this method of payment.
4 votesWe don’t have a required field but could you use the Reference field for this (in addition to the check number)?
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Allow the capability to edit the email-notification for techs
We'd like to be able to customize internal tech notifications in the same manner we can customize the HTML email template that our customers see for ticket notifications.
Right now, it's a continuous run-on line of text....nothing nice!
7 votes -
Tech/admin Modes
To go with the POS mode idea would be a Tech mode. Similar idea. Techs do not need access to contracts, the customer list, More items, or the reports.
Admins need to see settings, reports, contracts and other things Techs don't even need to know exist in the system. This may clean up the view a bit and make things appear a little simpler.
0 votes -
Payment type buttons on Invoice payment
We have an issue when taking payments for invoices. If our techs are in a hurry, they sometimes miss the payment type drop-down. And it never fails, someone will make a mistake.
Since we sync to Quickbooks (and it the sync happens quick) we have huge issues when it comes time to do a deposit. We then have to dig through invoices and TRY to figure out what transaction is hosed up. Then we can fix it in RS but it doesn't automatically fix it in QB, so we then have to fix that one. On a bad week, it…4 votes -
Split Payments causes discrepancies when closing the drawer
Often we have customers who want to spread their payment across multiple forms of payments. (i.e. half on credit card and the rest cash)
However, when this is the case and the invoice is then closed out, repairshopr does not take into account that two different forms of payments were used to close the invoice. Yes, the invoice will display to two forms of payment on it, yet when we attempt to close the drawer at night the entire amount of that particular invoice is only applied to one of the payment forms.
So whenever there are discrepancies with our…
2 votes -
clone option for Inventry would be very useful....
When creating similar items ability to have clone option would speed up the process greatly....
5 votes -
Add Birthday Marketing
Would love to be able to send promotional e-mails automatically to customers. During customer creation, have a field to enter in their birthday and on the month of their birthday they can have a special promotion available to only them. These types of things go a long way for small businesses.
8 votes
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