General
3763 results found
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ID Verification for Payment by Check
As a business owner check fraud is a big deal. I would like to see repairshopr add a data field to log a customers drivers license ID number when accepting a check as a form of payment. additionally for situations with employees It would be great to have the optional ability (setting) to require this field when taking this method of payment.
4 votesWe don’t have a required field but could you use the Reference field for this (in addition to the check number)?
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Allow the capability to edit the email-notification for techs
We'd like to be able to customize internal tech notifications in the same manner we can customize the HTML email template that our customers see for ticket notifications.
Right now, it's a continuous run-on line of text....nothing nice!
7 votes -
Tech/admin Modes
To go with the POS mode idea would be a Tech mode. Similar idea. Techs do not need access to contracts, the customer list, More items, or the reports.
Admins need to see settings, reports, contracts and other things Techs don't even need to know exist in the system. This may clean up the view a bit and make things appear a little simpler.
0 votes -
Payment type buttons on Invoice payment
We have an issue when taking payments for invoices. If our techs are in a hurry, they sometimes miss the payment type drop-down. And it never fails, someone will make a mistake.
Since we sync to Quickbooks (and it the sync happens quick) we have huge issues when it comes time to do a deposit. We then have to dig through invoices and TRY to figure out what transaction is hosed up. Then we can fix it in RS but it doesn't automatically fix it in QB, so we then have to fix that one. On a bad week, it…4 votes -
Split Payments causes discrepancies when closing the drawer
Often we have customers who want to spread their payment across multiple forms of payments. (i.e. half on credit card and the rest cash)
However, when this is the case and the invoice is then closed out, repairshopr does not take into account that two different forms of payments were used to close the invoice. Yes, the invoice will display to two forms of payment on it, yet when we attempt to close the drawer at night the entire amount of that particular invoice is only applied to one of the payment forms.
So whenever there are discrepancies with our…
2 votes -
clone option for Inventry would be very useful....
When creating similar items ability to have clone option would speed up the process greatly....
5 votes -
Add Birthday Marketing
Would love to be able to send promotional e-mails automatically to customers. During customer creation, have a field to enter in their birthday and on the month of their birthday they can have a special promotion available to only them. These types of things go a long way for small businesses.
8 votes -
Allow Welcome/Home screen to be user definable
Allow repairshopr modules to be assigned to welcome/home page., i.e. random module/placement/sizing, etc..
8 votes -
Leads generation from existing customers
We recently became a broker for cell phone, Internet, TV, and home security services. We would like to use our existing customer base as warm leads to sell them these services. We would like there to be an option to create a lead from an existing customer. This would enable us to have some background on the customer's previous ticket(s) when we call them to sell them additional services.
6 votes -
Edit more in the add/view charges area
I've noticed that once an item is added to the ticket it cant always be edited well. Especially the qty of an item which is frustrating if its not a stock item and you have to re type all the info just to have a 2nd item the same!
Also is it possible to have description a non essential field? or change it so it can appear as brand or colour etc etc?
3 votes -
Modify the Purchase Order template to display Vendor SKUs
As a shop with multiple vendors, and vendor SKUs associated with our in-house SKU/product names, I really like the ability to email my PO to my vendor directly.
However, given that there are multiple vendors for my store, I would be nice to show the Vendor SKU in the PO email/pdf template, instead of my in-house SKU/product name.
This will help my vendors save time processing my orders, when they know they can look everything up right from the email.
6 votes -
5 votes
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Live Chat with ticket creation
It would be great if you offered a Live Chat feature with the ability that when chatting with a customer we could create a ticket from that conversation and have that information included into the ticket for reference.
5 votes -
put new ticket button in create ticket field...
We frequently make tickets back to back. So having to create a ticket, and then go back to the customer and then create another ticket adds more spaces. Having a 'Create Another Ticket' or 'New Ticket' button that is at the TOP of the recently created ticket field would be great. Thus, once one is done making a ticket, they can move right to the next created ticket creation. Thus streamlining the process.
5 votes -
Audit or History Log for Leads Area
Please create an "audit" or "History" for the leads area. It would be great if it was EXACTLY the same as tickets/invoices.
Why not have this and keep everything uniform?
1 vote -
Asset Assignment
Be able to map an asset to an assigned contact, this way when they email an issue creating a new ticket, their asset (PC in most cases) is automatically mapped to the ticket.
15 votes -
Customer Alets - for expiration events ?
somewhere there was a video that could use Inventory or custom REMINDERS ??
What I want is the ability to set some custom fields for clients - say Expiration dates (Backup Plan, or Remote RMMSPlans)... and then when it comes near Expiration date it give a pop-up or email reminder ALERT IN ADVANCE (like a early warning - 2 week reminder)
would this happen to be something with Assets ?
is that possible ?
6 votes -
Allow duplicate email address between customers
Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.
169 votes -
Recurring Line Items
We have recurring Invoices, recurring Tickets, recurring Subscriptions. We need recurring Line Items. Many of my clients have recurring services from me. They occur monthly, bi-annually, annually, and at arbitrary times. Most of my clients are on account and prefer to be billed monthly. They can't handle more than one invoice per month.
My current process to satisfy my client's wishes and work within repairshoper is create a recurring invoice for monthly charges and create a annual or bi-annual ticket for things like anti-virus and other services for the same client. I must both notice the bi-annual or annual ticket,…
7 votes -
Integrate Call Feature with VOIP.MS
We would like to see integration with VOIP.MS for the Call Log / Call Back feature. Currently, we are unable to use our phone system with RepairShopr as it requires Asterisk PBX, which we used to use, but it was continuously being hacked. So we moved to VOIP.ms and they have a hosted PBX system.
We would like the ability to use RepairShopr with VOIP.ms as this is our phone service provider and it has been for a LONG time and we are not looking to switch.
Can you please integrate with VOIP.ms?
7 votes
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