General
3762 results found
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allow for tax on POs
Can you please allow us to specify whether we have paid tax or not on products we buy in, either individually or through Purchase Orders? Some suppliers are registered for VAT in the UK while other's aren't, and we have no way of specifying this when we buy something in.
24 votes -
Add Ticket # as an available tag in places like Marketr
When using Marketer Email Campaign for Customer Service Followups many customers who have multiple tickets are getting confused on what ticket the follow up is related to.
Adding another "Available tag" like "Ticket #" will help to reduce the confusion and improve communications.
7 votes -
Allow an option to edit invoices without refunding the payment
It can be difficult attempting to do an even exchange of products because the current setup requires either deleting the payment or completely refunding the payment to be able to change the product on the invoice. I need the option to be able to reopen the invoice for modification without messing with the payments. With the current method, it screws up our accounting at the end of the day.
3 votes -
Tawk.to Live Chat Integration
Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.
46 votesI talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:
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Add New Ticket button in, Ticket section
In order to make the process of making tickets faster, it would be nice ot be able to add several tickets at a time.
One way to do this however would be to have a new ticket button IN the ticket profile after an existing ticket has already been created.
Right now, when we make a new ticket, we need to go BACK to the customer's profile and add a new ticket from that view.
(I'll make another feedback for having the option to add multiple tickets as a time. That... would be bonus)
2 votes -
Allow Multiple "Resolved" Statuses for Triggering Marketr
We send out follow-up e-mails asking for reviews. It would be nice to be able to trigger this with Marketr. However, some customers are not happy no matter what you do. In these cases, it doesn't benefit you to send them a request for a review.
The option to have multiple "Resolved statuses that trigger Marketr, like a "Resolved - Happy" and "Resolved - Unhappy" would be AMAZING! I'm sure there would be many more creative uses for this feature as well.
9 votes -
Two Way Sync with Max Focus for Asset Management
We integrate with Max Focus for our RMM tool and we tie an asset to a ticket when a client calls in or the tool gives us something to work on so it has become a way of also verifying that that asset is under their plan and is covered for services.
Currently RepairShopr will update the assets that are added to Max Focus (rather quickly which is awesome) BUT when an asset is REMOVED from Max Focus it does not update that in RepairShopr. It would be cool if that went both ways as far as the deleting assets…
10 votes -
Portal ticket notifications
I would like for tickets created from the customer portal automatically assign to a certain technician for that notifications such as text and emails can be done. Most customers that are made from the portal have a service agreement and need to have priority service.
At least an option in the notifications center for portal created tickets (not all), would be nice so these don't get overlooked since they are paying for priority service.
6 votesI think the new SLA feature will give you this
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Ability to assign multiple categories per product
It would be great to assign multiple categories to an inventory item.
For example I have categories such as "iPhone 5c" and "iPhone 5s" yet there are parts such as a replacement battery which work in both phone models, therefore are applicable to both categories.
8 votes -
Show sales tax in the Add/View Charges on ticket
As a tech communicating with a customer, I am frequently asked the "total" cost for repairs, which includes sales tax. I suggest adding a line for sales tax and a total with tax to the Add/View Charges screen.
I see that this idea has been suggested previously. Perhaps the solution has become less difficult and the change can now be implemented
9 votes -
Subscriptions
It would be helpful to us to have stored credit cards send a reminder that their card is about to expire, and have there be an option in the customer portal to update their credit card. We have "subscriptions" that we sell that we have setup with reoccurring invoices. It'd be nice to have a marketer option where we can send an email out a few weeks prior to the reoccurring invoice charges their card.
7 votes -
Time Clock only at shop location:
Is it possible to only allow TimeClock in and Out at premises only as an option?
It would be great so emloyee's can only add a record of time keeping when actually at our store. This could be done by IP or by GPS. It would be perfect to have auto clock in and out via geo GPS.
Thanks11 votes -
End of day automatic customer update
Hi
One of the issue that we have with so many customers and repairs is updating everyone at the end of the day. It would be great to have an auto text or email templated update based on ticket status that could take care of this for us. I look forward to your thoughts14 votes -
Implement An Always-Accessible Ticket Pull-Out Menu
I've wanted something like this for a while, but it would be great to have a way to have always-on, instant access to tickets rather than having to go all the way back to the tickets screen every time.
This could be done in the form of a pull-out menu, that shows up on all (or almost all) RS pages. Basically you click a button, the menu slides out, and you can access all the active tickets in your system.
It would have similar customization to the main tickets screen, such as specifying which tech to show, which ticket types…
2 votes -
Send All Invoices
Would like to see an option added to do a mass sending of all outstanding invoices via email and snail mail - a page with two columns "Email" "Snail Mail" and "Send All" or let us individually select which ones to send and of course a send button. This would make dealing with due/past due invoices much easier.
Along with this would also like an option for invoices to be 'marked' Past Due - so it would show on the invoice and in the email.
2 votes -
Prompt when creating an invoice for a customer with a monthly recurring invoice already in place.
We have a decent number of clients that get a monthly invoice for managed services. When we do additional work, we put the time on the corresponding ticket and then mark as resolved, counting on the recurring invoice to pick up the charges and invoice them. That all works fine. The problem we are running into is that not every technician knows what customers need to be billed right away, and which ones should wait for the recurring invoice.
What we need is a prompt that appears when someone clicks the "make invoice" button that says "This customer has a…1 vote -
give the option for tax-exclusive pricing as default
As a purely business-to-business service company in the UK, we only ever refer to ex-VAT prices. Having to remember to put inclusive pricing on Estimates and in Inventory is making life really difficult. Could we get an option to choose how we enter our pricing?
63 votes -
Ticket Settings - Work Approved and Pre-Diagnosed
Every Ticket we generate is because the client has pre-approved and the diagnostic is part of the fix.
Can we have an option inside of shop settings that allows us to have these two ticket settings set to default ON or default OFF, depending on what type of shop is being run?
Is work approved to proceed?
Is work pre-diagnosed?2 votes -
Attach Worksheet to Ticket based on selection in custom field
Instead of attaching a worksheet based on the first level of custom field selected allow us to add worksheet based on a select made to the inputs of custom field.
Example:
Current = Attach worksheet to custom field "Computer Repair"
Suggestion = Allow us to attach worksheet to a select field under the Computer Repair Tag, ie "Computer Repair: Virus Removal" or "Computer Repair: Software Install" Both workflows would have different information needed to be captured.2 votes -
Phone Number Lookup
Hey there, It would be nice to be able to look up the last 4 numbers in a telephone number so as someone is calling you can look up ahead of time and see who it is. Just a quick thing to help me with my repair process.
10 votesJust to clarify for everyone – you can search for phones by typing the whole number in without hyphens/parens/spaces – like 2065551212 – this request is just about making “last 4” work.
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