3763 results found

1. Implement An Always-Accessible Ticket Pull-Out Menu

   I've wanted something like this for a while, but it would be great to have a way to have always-on, instant access to tickets rather than having to go all the way back to the tickets screen every time.

   This could be done in the form of a pull-out menu, that shows up on all (or almost all) RS pages. Basically you click a button, the menu slides out, and you can access all the active tickets in your system.

   It would have similar customization to the main tickets screen, such as specifying which tech to show, which ticket types to show, etc.

   It would look something like this: https://imgur.com/a/uqiPO

   I've wanted something like this for a while, but it would be great to have a way to have always-on, instant access to tickets rather than having to go all the way back to the tickets screen every time.

   This could be done in the form of a pull-out menu, that shows up on all (or almost all) RS pages. Basically you click a button, the menu slides out, and you can access all the active tickets in your system.

   It would have similar customization to the main tickets screen, such as specifying which tech to show, which ticket types… more

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2. Send All Invoices

   Would like to see an option added to do a mass sending of all outstanding invoices via email and snail mail - a page with two columns "Email" "Snail Mail" and "Send All" or let us individually select which ones to send and of course a send button. This would make dealing with due/past due invoices much easier.

   Along with this would also like an option for invoices to be 'marked' Past Due - so it would show on the invoice and in the email.

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3. Prompt when creating an invoice for a customer with a monthly recurring invoice already in place.

   We have a decent number of clients that get a monthly invoice for managed services. When we do additional work, we put the time on the corresponding ticket and then mark as resolved, counting on the recurring invoice to pick up the charges and invoice them. That all works fine. The problem we are running into is that not every technician knows what customers need to be billed right away, and which ones should wait for the recurring invoice.
   What we need is a prompt that appears when someone clicks the "make invoice" button that says "This customer has a monthly recurring invoice in place that will automatically invoice these charges, are you sure you want to create this separate invoice?"

   We have a decent number of clients that get a monthly invoice for managed services. When we do additional work, we put the time on the corresponding ticket and then mark as resolved, counting on the recurring invoice to pick up the charges and invoice them. That all works fine. The problem we are running into is that not every technician knows what customers need to be billed right away, and which ones should wait for the recurring invoice.
   What we need is a prompt that appears when someone clicks the "make invoice" button that says "This customer has a… more

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4. give the option for tax-exclusive pricing as default

   As a purely business-to-business service company in the UK, we only ever refer to ex-VAT prices. Having to remember to put inclusive pricing on Estimates and in Inventory is making life really difficult. Could we get an option to choose how we enter our pricing?

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5. Ticket Settings - Work Approved and Pre-Diagnosed

   Every Ticket we generate is because the client has pre-approved and the diagnostic is part of the fix.

   Can we have an option inside of shop settings that allows us to have these two ticket settings set to default ON or default OFF, depending on what type of shop is being run?

   Is work approved to proceed?
   Is work pre-diagnosed?

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6. Attach Worksheet to Ticket based on selection in custom field

   Instead of attaching a worksheet based on the first level of custom field selected allow us to add worksheet based on a select made to the inputs of custom field.

   Example:
   Current = Attach worksheet to custom field "Computer Repair"
   Suggestion = Allow us to attach worksheet to a select field under the Computer Repair Tag, ie "Computer Repair: Virus Removal" or "Computer Repair: Software Install" Both workflows would have different information needed to be captured.

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7. Phone Number Lookup

   Hey there, It would be nice to be able to look up the last 4 numbers in a telephone number so as someone is calling you can look up ahead of time and see who it is. Just a quick thing to help me with my repair process.

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   under review  ·  Rajesh Agarwal responded

   Just to clarify for everyone – you can search for phones by typing the whole number in without hyphens/parens/spaces – like 2065551212 – this request is just about making “last 4” work.

8. Create Purchase order from estimate or bundle

   It would make things a lot quicker/easier for ordering system builds

   28 votes

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9. The 100% PERFECT SOLUTION for having MULTIPLE Phone Numbers and Email Addresses instead of using SUB CONTACTS !!!

   Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

   References: These are the problems that exist that drive me crazy, and I know everyone else hates too:
   - Sub-contacts of a business almost always need to reference data from the “main” contact (office phone, address, etc) which requires entering the same data multiple times into any sub-contacts. This requires excessive re-entry of information that is overridden when a new sub-contact is assigned to a ticket. (http://i.imgur.com/md7lfsx.jpg)
   - Sub-contacts do not pull a CID lookup, even when set as the assigned contact for a ticket. (very annoying)
   - Sub-contacts do not support customized phone numbers other than Phone and Mobile. (very weak. What about office numbers with extensions?!)
   - Sub-contacts of a business often need to exist twice – as an individual and a business sub-contact, even though the info is the same.
   - Sub-contacts have no way to reference their relation (assistant, mother, accountant, co-owner, etc) to the “main” contact (without changing their name, which is retarded)
   - Sub-contacts do not support “sub-businesses” – like companies with multiple offices (eg. separate medical offices with shared staff)
   - Sub-contacts for individuals (like family members in the same home) seems logical, but is super messy and is impossible to keep organized.

   Deduction: I consider sub-contacts to be “piggyback” contacts and are a poor solution to connecting/grouping “real” contacts together. I know this is a serious overhaul of a module, but it CAN be done – and the sooner it’s done, the easier it will be. Sub-contacts as a feature needs to be ELIMINATED, even if that means we have to manually re-enter all data that is currently stored as sub-contacts. I would normally say “depreciated”, but it’s so horrible that I really think it needs to be taken out back and shot.

   Metaphor: Sub-Contacts are Windows Vista, and “Linked-Contacts” are Windows 7. (Okay, enough mean words…)

   Application: Instead of seeing “Sub-Contacts” in another contact’s page (which are required to be created/edited from within that “container contact”) – you would simply be able to “Link” contacts that already exist together (http://i.imgur.com/EbSSEpG.jpg). You could very quickly link or unlink related contacts to either a business “container” account, or even to other individual customer accounts (useful for families).

   STAGE 1 – “LINKED” Contacts:

   1. Every sub-contact that currently exists needs to be converted to a “real” contact – meaning they have their own customer page, their own phone number, their own email address, etc. (In reality, sub-contacts all should have this, but may not because they live in an imaginary world where they are not bound by the same security checks as real contacts.)
   2. Businesses should not be attached to a “main contact”. As it stands currently, the business name is more of a “nickname” for the customer than what it should be – a CONTAINER! A business is nothing without a contact, and most contacts are not the business. (The only appropriate example is a sole proprietorship who never has plans to have another employee – good for them.) Otherwise, businesses are a “folder” for the employees – which are the “files”. (these metaphors are brilliant, I know)
   3. A business and a contact are not the same thing. A business needs to be created differently that a contact. (While I love the convenience of being able to create a contact and have them associated with a business instantly, you should not be able to edit both the contact and the business as one).
   4. Businesses should have their own “customer page” but should not be able to have any data (tickets, estimates, etc) assigned to them directly. The account page for the business would show all “linked-contacts”, along with ALL data (communication logs, tickets, invoices, estimates, etc) for EVERY one of the linked contacts, all in one central place (like a container).
   5. Creating a ticket for a business would force you to choose one of the linked-contacts as the assigned contact. You would not be able to create a ticket just for “The Business”. This would ensure that someone is always responsible/assigned to the businesses ticket.
   6. The business would be allowed to have address(es), and phone number(s) – which would automatically associate to any linked-contact that is assigned to a ticket for the business.
   7. Individual contacts could be used for individuals as a personal account – showing only the contact’s private data (tickets, estimates, communication, etc). However, if a ticket is made for the business (with the linked-contact set as the assigned contact) that data would be linked only to the business container account, and would not show in the individual’s private customer account.
   8. Any ticket/data that is associated with a business account would reference the business’s information, in addition to the linked contact – specifically the CID lookup feature. Meaning, the system would be aware that a ticket is “for” a business “on behalf” of a linked-contact.
   9. Business “container” accounts would be able to link to other business container accounts – useful for businesses with multiple locations, but different owners (like franchises). You would be able to see that a call may come in from “Taco Bell Largo” but it’s actually going to be billable to “Taco Bell St.Pete”, which is part of the same franchise, but has a different owner and set of assigned contacts – which would help eliminate accidental association with incorrect contacts.
   10. Individual accounts could benefit by linking multiple family members together. Even if they don’t live together, it’s nice to associate people who are part of the same family – especially when they sometimes pay for other family member’s invoices.
   11. Although families would not be a part of a “container” account (like a business), you would have the ability to view ALL data related to all of the individual linked-contacts – in case one of them is referencing a ticket for a family member. This would be very helpful for cross-referencing work across different accounts.

   ***** SEE COMMENT SECTION FOR CONTINUATION OF “STAGE 2” (ran over text limit) ******

   Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

   References: These are the problems that exist that drive me crazy, and I know everyone else hates too:… more

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   started  ·  Rajesh Agarwal responded

   We recently added multiple addresses, more to come.

10. Special Order Parts Grouping

    Sometimes we need to special order multiple parts for a single ticket. It would be great to be able to add all part orders to one special order part entry. It would cut down on data entry time. Would need to be able to receive parts in the group independent of each other, just like you can with PO's.

    8 votes

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11. Configure the Job clock/timer/Toggl with Billable Units

    When performing on-site service, we have a minimum charge of 1 hour labor, and then we pro-rate our hourly rate to the nearest half hour thereafter, rounding up after hitting the 10 minute mark...(So 1-69 minutes would only be 1 Hour of labor, 70-99 minutes would be 1.5 hours, 100-120 minutes would be 2 hours, etc...)

    I have not found a convenient way to do this yet which currently makes Toggl integration a no-go for us

    9 votes

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12. Auto-save in fields after entry

    I know there's a save button on a number of fields, but I can't tell you how many times I've lost information I've typed, especially on the invoice section. I'm so used to say, QB Online or other platforms where you just tab over and the field auto saves.

    For instance, in the invoice description, when you tab over afterward, then you change qty or price, it's be nice if it auto-commits whatever information has been entered before calculating. Even, for a start, if just prior to recalculating, it committed whatever was in the description, would make our lives much easier.

    That being said, I'm an advocate for autosaving fields upon tab to next feield, etc.

    Thanks!

    I know there's a save button on a number of fields, but I can't tell you how many times I've lost information I've typed, especially on the invoice section. I'm so used to say, QB Online or other platforms where you just tab over and the field auto saves.

    For instance, in the invoice description, when you tab over afterward, then you change qty or price, it's be nice if it auto-commits whatever information has been entered before calculating. Even, for a start, if just prior to recalculating, it committed whatever was in the description, would make our lives much… more

    12 votes

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13. Better inventory category organization

    I am not personally happy with how I have to setup my cetagories. If I want to have 3 cetagories such as parts, accessories and displays and I want the sub-categories to be the devices such as iPhone, Samsung, ect... I have to add the devices to each cetagory individual. I have to add the same device as a sub-category three times.

    Why not allow me to mix and match categories and sub-categories so I only have to add one device sub-category and use it for multiple cetagories.

    This could be help full for searching as well, I can narrow down inventory searching for the exact part I am looking for or look for everything in all cetagories that relates to the device sub-category or even sub-sub-category.

    It could also improve the "drop down" box for category search in the inventory Tab to be easier to navigate instead of scrolling through everything to find the correct combination of categories, sub-cateagories, sub-sub-categories.

    And being able to search by cetagories in the estimates, tickets and invoices would be nice as well.

    I am not personally happy with how I have to setup my cetagories. If I want to have 3 cetagories such as parts, accessories and displays and I want the sub-categories to be the devices such as iPhone, Samsung, ect... I have to add the devices to each cetagory individual. I have to add the same device as a sub-category three times.

    Why not allow me to mix and match categories and sub-categories so I only have to add one device sub-category and use it for multiple cetagories.

    This could be help full for searching as well, I can narrow… more

    9 votes

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14. make acknowledgement of an asset during checkin mandatory

    It is too easy to forget to check an asset in on a ticket. That little asset button is too tiny and easy to miss. I think that there should be a prompt that asks "There is no asset attached to this ticket, would you like to add one? and give us the option to add one or say no.

    10 votes

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15. Hidden Invoice line item - that still gives the cost

    So we Invoice as eg Iphone 5s Screen Replacement.
    in the bundle we have the screen as a item.

    it needs to be hidden . but i want to ability to add how many were used -
    so the cost goes against the job so we know if it was a lost.....

    its a little confusing. i know we can alter the bundle when creating it -
    but generally we just want to sell the job as the line item on the invoice
    - but have the cost and inventory item in there too like a hidden line item.

    perhaps instead of using the bundle the way we do we could introduce hidden
    items on invoice

    So we Invoice as eg Iphone 5s Screen Replacement.
    in the bundle we have the screen as a item.

    it needs to be hidden . but i want to ability to add how many were used -
    so the cost goes against the job so we know if it was a lost.....

    its a little confusing. i know we can alter the bundle when creating it -
    but generally we just want to sell the job as the line item on the invoice
    - but have the cost and inventory item in there too like a hidden line item.

    perhaps… more

    1 vote

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16. Ticket Timers, labor rate, and notifications

    Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.

    Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.

    I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time Log popup.

    Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.

    Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.

    I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time… more

    17 votes

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17. Add Asset Owner Tracking

    In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the form of 'ownership changed to xxx' notes in the activity log beneath the asset.

    In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the… more

    11 votes

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18. Add business name to "customer details" widget

    I'm not sure why this isn't around, but using the Custom Widget module there is no way to gather Business Name in the widget. So now we're getting all sorts of leads coming in and we have no idea who the potential customers are. Can this be pretty swiftly added? Just a check box for "Request Business Name" to the Customer Detail widget for the web would be phenomenal.

    2 votes

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19. Servicepower Web portal

    Would it be possible to integrate with the servicepower portal,
    It would be great if repairshopr could retrieve tickets from there system and then update there system as we update repairshopr.
    Would save a lot of double inputting.

    6 votes

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20. View customer map on a bigger Google Map

    Is it possible to add a link to open the google map of customer in a new full screen google map window. The map is quite small and we have so many customers in this map it is just completely red. If we then zoom in a little, we lose the overall view.

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