Attach Worksheet to Ticket based on selection in custom field
Instead of attaching a worksheet based on the first level of custom field selected allow us to add worksheet based on a select made to the inputs of custom field.
Example:
Current = Attach worksheet to custom field "Computer Repair"
Suggestion = Allow us to attach worksheet to a select field under the Computer Repair Tag, ie "Computer Repair: Virus Removal" or "Computer Repair: Software Install" Both workflows would have different information needed to be captured.
2
votes
Nick Lenius
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