3763 results found

1. QR Codes for Inventory

   It would be convenient to have QR codes as an option for inventory labels. They are smaller and take up less room. Right now we have the barcodes on the side of the parts drawers because they are so big. So in order to scan an item, you have to pull the drawer out first. Not world ending, but it would definitely speed inventory counts up

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2. TIcket Status Changes...

   As far as I can tell, the "Resolved" and "Closed" ticket status is the same. I suggest that RS change the meanings and the way they work:

   To me, "Resolved" means that the issue on the ticket is resolved and Closed means that we are done working with the ticket and it is ready to be invoiced. After we invoice the tickets should be move to an "Invoiced" status

   Further, it would be great if a resolved ticket remained in the queue for a number of days (to give the client a chance to tell us that the issue isn't resolved) then automatically roll to a "To Be Invoiced" state

   As far as I can tell, the "Resolved" and "Closed" ticket status is the same. I suggest that RS change the meanings and the way they work:

   To me, "Resolved" means that the issue on the ticket is resolved and Closed means that we are done working with the ticket and it is ready to be invoiced. After we invoice the tickets should be move to an "Invoiced" status

   Further, it would be great if a resolved ticket remained in the queue for a number of days (to give the client a chance to tell us that the issue isn't… more

   10 votes

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3. repairshopr should have whatsapp integration

   repairshopr should have whatsapp integration. Send customers whatsapp notifications instead of sms or both.

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4. WordPress / Gravity Forms Integration

   Gravity Forms is a widely used WordPress tool for creating advanced forms.

   more info: http://www.gravityforms.com/

   I believe this would be the easiest way to integrate with WordPress. By using gravity forms API you can integrate RepairShopr so that form fields will create new customer in RepairShopr and Wordpress at the same time or create a ticket which would be most likely the first two things that would be nice to have. Later there are other possibilities of expending the integration that I'm not going to dive in to right now but you can get lots of ideas when reviewing their API and RepairShopr possibilities.

   API documentation can be found here -> https://www.gravityhelp.com/documentation/article/web-api/ and more info by doing search for it on their website.

   Anyone else interested in this integration!? Any other ideas of easily integrating to WordPress :)

   Gravity Forms is a widely used WordPress tool for creating advanced forms.

   more info: http://www.gravityforms.com/

   I believe this would be the easiest way to integrate with WordPress. By using gravity forms API you can integrate RepairShopr so that form fields will create new customer in RepairShopr and Wordpress at the same time or create a ticket which would be most likely the first two things that would be nice to have. Later there are other possibilities of expending the integration that I'm not going to dive in to right now but you can get lots of ideas when reviewing their… more

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   under review  ·  Rajesh Agarwal responded

   You could use zapier to send gravityforms into RepairShopr leads as structured data – once we add the new customer action we’ll probably mark this as complete via zapier.

5. RepairShopr toolbar/extenstion

   I think it would be awesome if there was a Gogole Chrome toolbar or extension that provided acccess to the RS search box and maybe quick access to tickets, invoices, or other selected key items?

   15 votes

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6. Allow us to reorder Asset Types

   Allow us to reorder Assets > Asset Types.

   6 votes

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7. In House Dashboard

   we would like to create in house tickets and not have them appear in the main dashboard or totals as they would not form part of the service desk duties, a separate dashboard for these tickets would be really great

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8. Timeout Global Admin

   Right now if you are logged in as a Global Admin the account never times out. We move around computers a lot in our office and there are times where we get side tracked and aren't logged out. This is a feature for non-global admin accounts, I would like to see it for all accounts. Thanks!

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9. Allow Negative Inventory

   I have brought this up before and am going to do so again. I would love to see the inventory system allow for negative inventory count. I do understand that for those using the back order feature that would not be possible. However I am more interested in having accurate inventory counting than I am in allocating back orders. Currently with the back order system off, if an employee sells inventory before it was able to be entered by the purchasers the inventory count stays at zero. Then when the purchaser enters the inventory a day later the count goes to one which is an inaccurate total. The only fix as it stands for this problem is to manually adjust which is not preferred by accountants. I understand that to some tracking all inventory, whether it be one off or not, does not make sense. Without going into great depth of my business model I will not be able to satisfy that question but suffice it to say, with the exception of non-inventory items such as service, I want all inventory tracked.

   It would make my life a lot simpler if the programming allowed for negative inventory when the back order function is turned off.

   I have brought this up before and am going to do so again. I would love to see the inventory system allow for negative inventory count. I do understand that for those using the back order feature that would not be possible. However I am more interested in having accurate inventory counting than I am in allocating back orders. Currently with the back order system off, if an employee sells inventory before it was able to be entered by the purchasers the inventory count stays at zero. Then when the purchaser enters the inventory a day later the count goes… more

   7 votes

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10. Quickbooks Online - Create multiple "Accounts to apply payments to" options in setup

    Currently ALL credit card, checks and cash have to go into a single acccount in QB that has to be manually sorted out in QB. If there were at LEAST the ability to have my Vantive Credit Card transactions posted into that account and Checks/Cash posted in Undeposited Funds, we would be saved hours of work each week.

    Further detail - Our credit cards are posted to our bank automatically and recorded automatically when put in our Vantive QB account. i can't put checks in there. So all transactions go to Undeposited Funds now. I then have to go into QB and change all the Credit Cards and apply them to the Vantive setup (from undeposited funds) manually. If I could specify where my credit cards go seperately from Checks / Cash I would save a ton of time. We are about 60% credit cards and 40% cash / checks.

    Currently ALL credit card, checks and cash have to go into a single acccount in QB that has to be manually sorted out in QB. If there were at LEAST the ability to have my Vantive Credit Card transactions posted into that account and Checks/Cash posted in Undeposited Funds, we would be saved hours of work each week.

    Further detail - Our credit cards are posted to our bank automatically and recorded automatically when put in our Vantive QB account. i can't put checks in there. So all transactions go to Undeposited Funds now. I then have to go into… more

    15 votes

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11. iOS/Android - Improve Ticket Worksheets ease of use

    It's currently like 5 million taps to do a medium-complex worksheet from the mobile app, please make it simpler!

    2 votes

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12. Tech Hours Report - Viewable by Techs

    Hi Guys,

    Is it possible to allow our techs to view their billable hours? Much the same as admin's can, we'd like to have our staff checking their billable hours so they can take responsibility for getting their jobs completed.

    Thanks!

    Nick.

    2 votes

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13. Pulseway RMM Integration

    Pulseway is very affordable and powerful RMM tool with the best mobile apps that you can find for any RMM tool today! (believe me I've tried almost all of them). More info here -> https://www.pulseway.com/

    Now after just recently releasing REST API v2 there are tons of possibilities with easily integrating it to RepairShopr. Pulling Assets, creating tickets from alerts are some of the obvious ideas.

    Detailed documentation on their API can be found here -> https://www.pulseway.com/restapi/

    Anyone else likes Pulseway? Any other ideas of integrating it with RepairShopr?

    20 votes

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14. Ability to add Issue types from dropdown

    It would be nice to add issue types from the actual drop down.

    9 votes

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15. LEADS Module OVERHAUL - UPGRADE Inboxr and UNIFY Features

    The Leads module is in need of some serious TLC. It's had dozens of tweaks and changes all kind of "patched in" and now is really a mess of a feature. You can use Inboxr as an upgrade, but it can't be set as default. Leads has a link to the customer, but Inboxr has the ability to reply to emails in a typical email fashion. You can't mark as read in Inboxr, nor can you specify location; but it’s the only place you can do bulk selections. It's kind of like two halves of a Frankenstein feature. As of current, I don't even have the Leads module enabled for techs because it's really unusable.

    With that said, I'm putting together a list of changes to make the module actually work. I've gathered these notes from other feedback submissions, as well as struggles we've had internally:

    1. Make it ONE module. Inboxr seems to be the "upgrade" and looks to have more features. Let's use that.
    2. Add a link to the customer’s profile from Inboxr.
    3. Automatically mark messages as “read” after we read them. And add option for “mark unread”.
    4. Let us view lead statuses (won, lost, in negotiation, etc) by viewing the “folder” of that status.
    5. Enable signatures of tech’s responding to the lead. (This is a feature missing all over RS)
    6. Add attachments to lead responses (another feature missing all over RS)
    7. Enable HTML or rich text visualization (seriously! WTF is the deal with plain text?!)
    8. Build in a search box, like every other email reply system has
    9. Add all the “patched in” features into the lead detail view (merge, attachments, notes, etc)
    10. Add a basic spam filter and block list. (so simple)
    11. Separate Leads from Kiosk mode. They should be different but have the option to talk to each other.
    12. Add canned responses to leads (this should be in everything!)
    13. Be able to process a lead into an Estimate or Invoice (as well as a Ticket currently)
    14. Add a history feed (audit log) to the bottom of each lead (this should be in everything!)
    15. Enable leads to have their “location” changed (if big chain account)
    16. More security group permissions (list/search, view detail, edit, email/reply, process, delete)

    To sum it up, Leads really should function like a “Pre-Ticket” in every fashion. After all, the module is meant to convert into Tickets or a sale of some kind. There are over 80 separate feature requests for the Leads module in the forum right now. This module should be a focus for a week and can be completely fixed.

    @community: Please add any other tweaks missing from my list.

    The Leads module is in need of some serious TLC. It's had dozens of tweaks and changes all kind of "patched in" and now is really a mess of a feature. You can use Inboxr as an upgrade, but it can't be set as default. Leads has a link to the customer, but Inboxr has the ability to reply to emails in a typical email fashion. You can't mark as read in Inboxr, nor can you specify location; but it’s the only place you can do bulk selections. It's kind of like two halves of a Frankenstein feature. As of… more

    10 votes

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16. Total Net Extended on Invoice

    It would be nice to have the Total Net Extended on each invoice as well as the Customer section to see the profit margin on individual invoices and customer's.

    2 votes

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17. Templates. having opportunity in estimates to pick from multiple template layouts not just one

    Different Template layouts for estimate will allow us to customize how we reach out to customers

    7 votes

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18. bulk disable of inventory items

    It would be nice to be able to utilize the check boxes on inventory items and be able to hit disable and have it apply to those selected items instead of one at a time.

    20 votes

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19. Chat with other technicians within our company

    The ability to chat with other technicians (RepairShopr users) in our company would be great.

    4 votes

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20. Item Search In POS Menu

    In the POS Item Section, an additional Search bar to search for an item in the inventory list.
    It becomes difficult to find items quickly in the POS menu once the inventory grows to a large size.

    17 votes

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