General
3763 results found
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Add the date to the late fee line item when it posts to an invoice
Add the date to the late fee line item when it posts to an invoice
3 votes -
Rentals
We are a musical instrument repair shop and RepairShopr looks like it might be a good fit for our growing business. However, I don't see a rentals module as part of the POS. We offer long term rentals (1 to 24 months) with rental/repair insurance and process monthly billing. We're looking for a system that can handle this.
178 votes -
Prepay Hours auto mark invoice as Paid
When a client has prepaid hours and an invoice is made, and the balance of the new invoice is $0.00 due to prepaid hours, auto mark the invoice as Paid instead of leaving it open.
18 votes -
Xero sales types
Just started using Xero and the problem i'm having is that I have to send my payments to one Xero bank account.
But it makes no sense to send it all to one since cash sales dont end up in the same account as card payments!?
Is anyone else having to work around this or can it be changed to allow to send to different accounts depending on the payment type?
I dont need loads of different types but def need to keep cash and card seperate.
6 votes -
Show item photo in inventory list view
Its great that photo's can be added to items in inventory however it would be nice to have the first photo or option to select "main photo" which would display has a thumbnail in the list.
This would make it much easier to find items, especially for new staff.
1 vote -
Hidden Comments to specific employees (notification)
It would be great if we could change the To field in the hidden comments section. To either send it to one or multiple employees. It would also be beneficial to be able to create specific groups and select them to send to as well.
Too many times I want to alert a specific person of a ticket that needs attention and to include instructions, but the hidden comments get alerted to everyone in the company which makes them tend to ignore them since it's not for them more often than not. The only other work around I see is…
31 votes -
Link the 3rd Party Part Order to the ticket
Link the 3rd Party Part Order to the ticket and have it show on the ticket that its pending/in transit/arrived - So that we can keep track of what has been ordered vs going back to the logistic panel to find out.
Also make it auto update the ticket to the status for waiting for part ect.
6 votes -
Automated Assets
Would you all be able to consider adding invoiced computer purchases from the customers to their assets in their customer profile? Specifically for computers and mobile devices. We have several customers who purchase multiple computers at a time. It would be great if we could have the option to add it to assets, in case another company you service doesn't want to utilize the feature.This feature would be very helpful if they ever brought the device back into the shop for repair. The information would already be in the system.
5 votesDefinitely planned, hopefully coming after some big Q1 projects.
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Warranty expiration notifications
Currently Marketr allows customers to be emailed when a warranty expires, based on an advanced search list. This is great but there isnt a way to have tech notified of this.
This could be done 2 ways,
simply would be to add the ability to CC a marketr campaign to a tech email.The other way would be to have the warranty expiration create a ticket or email.
It would need to be per warranty type. Like the Anti Virus (or other subscription) expiration would be handy, but a stick of RAM I wouldn't care about.
3 votes -
Refund Invoices paid with Multiple Payment Methods
We all know it's not possible to refund an invoice that was paid with multiple payments/methods. However, this is a standard practice in POS systems and retail. If a customer pays part of their invoice with credit+cash, and then we need to refund them, we should have a way to do the refund the invoice back to both payment methods, exactly as it was paid.
Not sure if it would also be helpful/secure, but even a way to track refunding an invoice (paid with multiple payments) to a single payment method would be helpful sometimes. (Example: Invoice is paid by…
18 votes -
Discount REASON CODES and REPORT
The new discount line is definitely helpful, especially being tied to a security group option. This was exactly what we needed to solve "authorized users" being able to discount, but not "everyone. Two small upgrade requests related to this new feature:
Reason codes: Can you allow us to build a list of a few "reasons" for the discount being applied? Simple stuff like Coupon discount, Mismarked price, Competitor match, Manager discretion, Warranty repair, etc. This would ideally be required to provide auditing record.
Discount report: Add a report to break down discount codes given out. It would be a simple…
35 votes -
Wiki access on customer portal
Simply adding the option to allow a customer to see their Wiki would be helpful. Would like to use it for some customer specific self help info.
1 vote -
Be able to change prices of items in the app.
I can't seem to change prices of items in my iOS app. I'm commited to the price of the item in my inventory. Can't add manual items in app.
7 votes -
Customize Invoice - Move over Canada, Australia needs some love :-)
Canada got their complicated double TAX solutions, now Australia needs some simple Invoice love.
In Aussie Land (Australia) we quote and invoice with our prices including GST Tax (10%) especially to non-business customers. It’s usually bigger business to business/government who quote/invoice Ex GST pricing.
As we don’t want to confuse our poor customers, we aussies would like a new invoice tag. Basically if we could get the existing {{invoicelineitemstableno_tax}} tag but with the unit cost and amount columns Inc GST Pricing instead of Ex GST that would be gold.
Out of the 7 invoice tags available,…
7 votes -
Remove "Pay by Credit Card" when e-mailing invoices to certain clients
We love the "Pay by Credit Card" link in our invoice e-mails. Well, we love it for our residential clients who tend to have smaller invoice totals. We like our business clients to use good old fashioned checks. Most do, but some have started to use a card and in some cases the fees are quite expensive.
An option to disallow "Pay by Credit Card" in the customer profile would be great. I assume it would work like the "opt-out e-mail marketing" check box.
34 votes -
Xero Invoice Number Sync or Ability to PreFix RepairShopr Invoice
We run Xero for other parts of our business, meaning that when using Repairshopr Invoicing it does not pull the next available invoice from XERO.
Ideally it would get the next invoice number from XERO before pushing invoice. Alternatively have the ability to Prefix Invoice Numbers coming from RepairShopr - for example RS as the Prefix e.g RS1001
8 votes -
Contract Pricing Templates
I need the ability to create contracts with a predefined list of contract pricing based on the type of contract. it is difficult to put all my different services into every contract I make.
39 votes -
Undelete / Undo
Would be awesome if there was an undelete or undo button. I have found myself deleting things and realizing I needed them.
35 votes -
Contact info on Large Ticket
We would really like to see the option to enable the complete customer contact information on the Large Ticket as opposed to just their mailing address. Phone numbers and/or email addresses are really nice for quick reference and a necessity for our shop. We print off a small ticket and staple it to the large ticket just for the phone numbers, which is silly since there is a space for customer contact info, but no way to enable phone numbers and/or email addresses.
7 votes -
Allow for enabling/disabling actions changing ticket status
I'd like to change the behavior of the "Make Invoice" button to not change the status of a ticket. Our workflow sometimes calls for employees to create invoices, but leave tickets in an actionable state (like when we want to create and provide an itemized prepaid invoice before we start work on something) and also when trainees accidentally click on "make invoice", it creates a huge problem where our other technicians will pass it up, assuming it's complete.
Ideally, I'd like to turn this automatic status change off. Also, since it's similar behavior, it'd be nice to have ordering a…
6 votes
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