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855 results found

  1. Close Register - Print Button Clears Form

    Pressing Z-Read Print on the Close Register Screen prints the Z-Read, but then clears the screen and doesn't close the register, requiring you re-enter all the data before closing.

    Okay for Desktop, as you can Right Click-New Tab, but doesn't work in a touch screen POS environment.

    3 votes
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    completed  ·  1 comment  ·  Admin →

  2. add Google Cloud Messaging for notifications

    Google Cloud Messaging, or GCM, allows your app to send a notification on both iOS and Android when a specifically configured change occurs. Best part is it's FREE + dead simple to implement: https://developers.google.com/cloud-messaging/

    Problem current is Pushover app requires sign up. This solution is free and would be native to your app you provide for users. Supports both upstream and downstream messages. Can easily add it to your current app solution with maybe around 20 lines of code.

    1 vote
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    0 comments  ·  Admin →

  3. RepairShopr HUD, Info-At-A-Glance, What am I looking at again?

    I'd like to know how many times I've had to scroll back up to see what's going on when working on a ticket. Not to mention how many times I've had to erase a comment, change users (thanks for the quick switching PIN, great job, btw!), then repost the comment as myself because I didn't notice I was using someone else's account or I posted to the wrong ticket altogether.

    Then... It dawned on me.

    You know... It would sweet to have, at a glance, the ability to see:
    1. What ticket number is being displayed
    2. Who's ticket it…

    35 votes
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    13 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    Hey all – we put something out there for beta testers, we’ll improve it over time – please continue to put feedback here on this one.

    Soon to come, Pin switch login, put it on other pages, then in-app notifications will go there!

  4. Date and time entry in tickets

    Sometimes, I can't or don't enter my time while onsite at a clients. I would like to be able to go back and create notes for the ticket and enter a specific date and time span that I was onsite.

    3 votes
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    0 comments  ·  Admin →

  5. Better Z Report Balancing Functions

    I don't take "Credit Cards" as one payment type. I have a number of payment types: For example:

    Visa, MasterCard and EFTPOS
    Paypal
    Direct Deosit
    Amex
    Website
    Cash

    I suggest we can set a balance on these payments so my team have to key in the value taken. Then if there is a variance it should sate the variance.

    Then if the variance is located for example:

    A sale was put through as Visa/MC/EFTPOS but was supposed to be Cash or it was put through as Visa/MC/EFTPOS but was supposed to be Amex.

    We could then use change the payment…

    3 votes
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    1 comment  ·  Admin →

  6. Add WYSIWYG to the internal WIKI to make it EASIER to use verses CODE

    We really want to add all of our company policies, procedures, training, and changelogs into the wiki - but it would take a lot of time to restore all of the formatting that is lost with wiki markup. Further, adding new content would be so much easier if there were simple WYSIWYG options like bold, underline, lists, etc.

    Yes, wiki (kramdown) markup is a standard for some sites; but most new online content systems have WYSIWYG, including Wordpress, Gmail and Office 365. It’s much quicker and more efficient for most users. Would love to use the feature if it’s added!

    22 votes
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    2 comments  ·  Admin →

  7. Sort By Payment Type

    Is there a way I can view all payments by type? for a certain date? or date range? we don't do nightly deposits and would find it very useful if I could sort by payment type and date to find where all our incoming cash came from.

    1 vote
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    1 comment  ·  Admin →
    completed  ·  Robert Reichner responded

    This is live now! You can access it from your Domo account (or via Admin > App Center). Domo allows us to quickly turn these kinds of reports around and we play to continue adding new ones as requests come in.

  8. Notifications can Address Multiple Slack Channels

    It would be great if we could have RS post ticket information into one Slack channel, Leads into another slack channel, invoice info into a third, etc, etc.

    3 votes
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    4 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    We now have locations added to notification rules so you can have a different rule for each location feeding in to a different slack room!

    (big chain support and more!)

  9. Link Contracts to Customer Detail Page

    Once contracts are created, they should be linked directly to the Customer Detail Page as an additional tab, perhaps near the top for easy visibility.
    Would it also be possible to add an import functionality for easy use with web-forms that have been filled out and signed by customers?

    5 votes
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    completed  ·  2 comments  ·  Admin →

  10. Part Order Additions

    1. Need to be able to make a part order without a ticket. In case we are doing just a simple computer order and do not need a ticket, takes to much time while the customer is sitting there waiting to just order a computer.

    2. In part orders be able to pull from inventory instead of making a new item every time.

    1 vote
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    1 comment  ·  Admin →
    completed  ·  Rajesh Agarwal responded
    1. was done a couple weeks ago
    2. seems to be miss-stated – parts orders don’t connect to inventory in any way..

  11. flagging App integrations

    re: https://magnify247.repairshopr.com/apps

    why does it not show (this is a suggestion !) those “Apps” that I have implemented with some very obvious TAG or FLAG

    Say similar to the left Corner banner (“New”, BETA”, etc.) but Opposite (on Right) showing some banner that says “IN USE”

    0 votes
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    completed  ·  0 comments  ·  Admin →

  12. Tickets page customization

    it would be great to be able to add or remove columns on the tickets page.

    for example having the column "Tech Station (#)"

    10 votes
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    2 comments  ·  Admin →
    completed  ·  bobby responded

    You can customize the table columns by clicking the Customize button in the top left of the data table on the Tickets Index Page (Tickets Tab).

    WARNING: The more columns you activate, the longer it could potentially take the page to finish loading.

  13. Intake form should list assets.

    3 votes
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    3 comments  ·  Admin →

  14. Make the customer contacts list in alphabetical order

    I have customers with a contact list of 30 plus. These are not stored or displayed in alphabetical order and it take me a while to look through the list to find the contact i need

    1 vote
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    0 comments  ·  Admin →

  15. A way to tell a difference between public and private comments

    Make ticket comments look different so I know which ones were public and private.

    3 votes
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    0 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    Public comments are white and private comments are yellow — this should already be live!

  16. group tickets by customer since we cant seem to merge tickets

    group tickets by customer since we cant seem to merge tickets -

    of course merging tickets would still be completely better since all the notes and communications would/should then be in one place.

    1 vote
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    0 comments  ·  Admin →

  17. more data retention

    One thing I am looking for or requesting direction is how I can use RepairShopR to retain Customer Credit Card on file... of course with their permission.

    now that we are going into the MSP space and offering recurring (monthly or annual) services/subscriptions, we need to begin the process of Retaining CC on file for those monthly charges.

    how best do we accomplish this within RepairShopR and ensure Security/Privacy/Confidentiality ?

    on that same thread, please advise (work with Amy) on how we can use either CONTRACTS or RECURRING methods for such billings of our subscription offerings and contract with clients.

    1 vote
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    0 comments  ·  Admin →

  18. Way to account for in house device repair without need of invoice

    currently i create a ticket and associate a new asset to any inhouse device that already is in inventory to account for parts being used to repair before getting ready for sale. The problem is that you can not add an item from a barcode scan when you modify or add charges on a ticket so i need to create an invoice in order to track that a part has been used on this ticket. The end result is a invoice with a total of 0 for every item ive fixed in house, please fix this issue!

    1 vote
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    0 comments  ·  Admin →

  19. Integration of client portal with our websites

    I really don't like that anyone with the correct link can access a client portal. This is a security concern for my clients. I would rather have a bit of code to integrate with our site and use a token for login. My clients already have logins for our site.

    1 vote
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    1 comment  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    We heard this before! – you can create portal users for your customers and then only a username/password can be used to login.

    Check the help section for portal users..

  20. Add Signature Capture in the custom widget options

    It would be real nice if the custom widget area had an option to add the terms with signature capture functionality. So when the mobile device widget is created you can add a final page with terms, agreement, and signature capture for the agreement.

    3 votes
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    completed  ·  0 comments  ·  Admin →
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