General
3763 results found
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Single Page Kiosk Mode or Self Services (Enhancement 2)
Hi repirshopr team,
my customers and I love the Self Services option.
But it needs more options.I quote here:
When a customer checks-in and a ticket is created through an actual kiosk the ticket field is limited to "issue" only and doesn't have the ability to include other relevant and useful fields such as device passcode, device type, etc at time of intake.and add here:
I would also like to know, how did the Customer find us, 'Referred By' drop down box would be use full. Also would like to have some of the 'custom ticket fields' and…8 votes -
Reports
I would like a report that shows me what tickets do not have an asset attached.
1 vote -
Customisable mini database like vendors list
We have vendors which is brilliant for supplier info etc. But as a company, we also have information which we like to store handy, such as login info, partner logins, utility companies, other random useful info.
Bit like a knowledgebase/wiki but with better sorting. So you could create a LIST/DB called, PARTNERS and then create own fields, Partner Name, Contact, Web Url, Login name, password, etc. Then another for Website Logins, Utilities etc.
We currently have all ours listed under vendors, but then MS Partner, Intel Technology Provider, EON Energy etc are not great Vendors as such! :-)
3 votes -
Have labor items that do not count against block time
We have some customers which purchase a monthly plan involving unlimited remote support. We still want the ability to track our cost in providing this service, by utilizing the ticket timer, but we don't want to deduct the hours from the customers block time (that is reserved for onsite support.) How feasible would this be to implement?
5 votes -
Add an endpoint to get asset_type
When creating an asset, one needs to provide the
asset_type_idfield. Currently, there's no way to obtain that from the API.1 vote -
Status should not be at top of screen
It seems a little crazy that you go to the bottom of a ticket and enter a message but the status is all the way at the top....surely just a tick box next to the message box asking if you want it to update status would be a good idea
1 vote -
Add WholeCellParts.com vendor catalog.
Add WholeCellParts.com vendor catalog. Great vendor for quality parts with quick shipping and great customer service.
71 votes -
Summary detail on Welcome page
On the "Welcome page" after signing in, you have the Month-to-Date summary. It would be great to see the detail behind the summary information.
1 vote -
Zipwhip intergration
Our company uses ZipWhip which allows us to send and receive text messages on the same number as our landline... this works great because customer's only have to save/remember one phone number and they won't get confused on which number is for calling and which is for texting. I wish repairshopr would have this same feature or integrate Zipwhip in like it does for email messages.
4 votesIt seems you have to be on a very high pricing plan to get API access. Do either of you have API access currently?
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Customer Information Reports & Prompts
I would like a report that shows customers with missing information, like no email on file, no phone number on file, missing address, etc. along with showing if an email is bounced as bad.
For the prompts I would like to see a feature where we could flag customers with missing information that would prompt when that customer is pulled up during a check-in or ticket creation that prompts the user or dispatch to request updated info.
1 vote -
Give the option to apply signatures from payment to invoice
I understand the reason for having them separated by default, but, in our shop at least, it's a pain for the customers to sign for their payment, then turn around and sign again for the invoice saying they're picking up the equipment. It'd be easier if there was a checkbox during or button after to apply the captured signature to the invoice the payment is going towards.
Thanks in advance for your feedback on the matter.
1 vote -
Asset custom Fields linked to inventory parts
when we are repairing a customers asset, in the custom fields, I would like to be able to select from inventory parts to tie to that asset.
then when a repair is being completed, we know what items need to be replaced based on our inventoried part.1 vote -
Show Declined Estimates per Customer profile
When I'm viewing Estimates for a particular customer, a lot of times it's to be sure that we suggested and quoted for a product that would benefit them. In this case, it was a security suite and firewall unit. Assuming they declined it (because it was never sold), I clicked the SHOW DECLINED button and it just dropped me into a pool of all declined estimates instead of just those proposed to the client. The search filters included aren't useful for finding client-specific estimates.
3 votes -
Log support time against a contract without opening a new ticket.
If a contract customer pays for time used at end of month, need to be able to log those support calls without opening a ticket for each one, then add the total to the monthly invoice
2 votes -
When linking tickets to existing estimates, and the estimate is approved, the total for the estimate and its contacts should be added to the
When linking tickets to existing estimates, and the estimate is approved, the total for the estimate and its contacts should be added to the ticket invoice. Or at least add the option to do this.
2 votes -
Leads and CRM Features
The leads section is a great idea, but it's really not helping us maximise potential business. At the moment, I would love to be able to trigger email to 'lost' leads after x number of days telling them to get back in touch next time.
We should be able to basically separate the leads based on status, and trigger a canned Marketr email. Any and all CRM like functions would be appreciated and welcomed.
I can't think of any other feature that could benefit the bottom line of all users as much as this.
6 votes -
Grouping Tickets by Due Date
I would like to be able to sort group tickets by the Due Date
Can this option be added to the sort options on the Tickets screen?
1 vote -
Add the ability to select a date range in the invoice aging report
Is is possible to add the ability to select a date range when running the invoice aging report.
1 vote -
Customer replies shown on front welcome screen
We frequently receive replies via email, which currently display only in the customer index. I feel it would be better, to display any replies to emails on the front page, that when we log in of a morning, immediately we can see any replies. Another suggestion would be to somehow display a notice (a number or flag) in the top menu bar, that way we can see there is a reply.
2 votes -
Hide modules for unauthorized security groups
Some of our techs are not authorized to view/edit Leads or the POS. Why not just make those icons hidden for the users without any privileges to them? Like non-admins don't see Marketr or Admin, and that's nice so they don't ask questions.
It would be nice if having no view/edit privileges would just disable the shortcut on the toolbar completely. Thanks!
1 vote
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