General
3762 results found
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Payment form
When checking a customer out after click on payment form there is a drop down menu that gives us options to choose which method of payment i.e. cash/card etc. Instead of a drop down i think having a widget or button that lists the different payment methods to take would be more effective. Often times when we are rushing through when it gets busy sometimes we over look the payment form method and accidentally select credit card instead of cash which throws off the closing reading (Z report) at the end of the day. Making a button would allow us…
1 vote -
Required Customer Fields Small Tweak
Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.
However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.
And here's why:
Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr…3 votesI think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:
fake1@mydomain.com
fake2@mydomain.cometc
If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.
It would be easy to search your database for “yourdomain” and see everyone that provided no email..
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Filtering Invoices by User
Need the ability to search for invoices under a particular user/tech/salesperson.
1 vote -
Sort tickets by Created Date
Would really like to see this being implemented. It would save us a lot of time in certain situations. Thanks in advance guys, your software IS the way software out there for the repair industry!
21 votes -
Add new estimate ability to phone ap
Add the ability to create new estimate from phone and manage email marketing
1 vote -
Add UPC to Sales Detail Report
If the UPC field was included in the Sales Detail Report, there would be greater flexibility to create reports for export.
A UPC is the shortest unique tag. We have created a work around with the "inventory name field", previously was "description", however inventory items with detailed descriptions in this field have caused a conflict with the number of characters allowed by our accounting software.
0 votes -
Snail Mail
Can you make it so it sends us an email reminding us to snail mail it, say a week before it is due? Currently, it is $1.20 to snail mail 50 of them, which is very expensive.
Also, you should be able to find a company to automate and setup two printers, one for the invoice(and staple) and the other for the envelope with the address. Possibly a robot to scan both items to match them and put the invoice in the envelope to be ready for mailing.1 vote -
To Review 'Ticket Status by Tech' Report
Report must show a true picture of the repair done for the day.
Actually if a repair was booked on previous day or earlier days and technician fixed it today, system is failing to account this repair for the current day.
Which means if I want to know how many repairs a particular technician made for the current day, I can not rely on 'Ticket Status by Tech' Report.
Note that all completed jobs are being marked as 'Resolved'.
Regards,
Akash
3538778898561 vote -
Add Technician Select to custom widget
Add Technician Select to custom widget, we use a post it note style custom widget when fielding calls before a technician takes over.
If it were possible to add a technician drop down selection box to the issue detail widget step it would help greatly to be able to assign that lead/ticket to someone straight out of the gate9 votes -
Send automated recurring reminder to bill a customer
Some customers want to be billed monthly for all work done within that month and pay for it all at once while others can be billed on a weekly basis for all work done that week or others are to be immediately invoiced for that ticket. It would be nice if an email (or notification on the UI) could be sent out that would look at the customer preferred billing detail and determine that they are due to be emailed the following day. This would really help to keep from forgetting to bill a customer or inadvertently sending an invoice…
1 vote -
Specify lead time on booking calendars
I think it would be great to be able to specify lead time on booking calendars. I currently use a widget on my website for remote bookings. However, by default it appears to have about a 2 hour lead time. That could be helpful for doing on-sites but for remotes I'd prefer something like 30 minutes or so. At least a way to remove the 2 hour lead time would be nice.
2 votes -
2 votes
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Pending Orders Inventory Code/Sku
Pending Orders/shopping list is great, however for those of us who use inventory codes, it would be helpful to not have to cross reference the inventory description to our inventory code to place the orders.
1 vote -
Due Date emails
A daily email (or on-demand) report to the responsible technician for repairs due on a specific date. Would need to have Customer Name, Ticket #, Description and Due Date.
The technician notification each day does not give tech or customer and cannot be run on-demand
3 votes -
Lock-Down Specific Payment Methods by Group Permission
We have payment methods we only want our managers to be able to use. Everyone can use cash, check or credit. But only managers can use "warranty" or "store credit". Right now we just say "don't use these" but we'd really like it to be more secure. Thanks!
0 votes -
[API] Ticket charge
Can you expose the charge of the ticket in the REST API? I'd like to have the charge information when I get one or multiple tickets.
2 votes -
Inventory Time Saver
Let me start by saying this is the best program I have used for Work Orders, POS and Marketing, I absolutely love it. I currently plug RS into Quickbooks Online. I recently moved from SOS Inventory/QBO and before that we were Sage 50 Business Vision for years.
Regarding the inventory. It is already terrific with the Parts/Inventory Module being connected to the Ticket and Invoices. This is very efficient to receive the Inventory and convert your ticket to an invoice as apposed to entering it once to Order then again to Receive then again to Invoice.
My suggestion is for…
1 vote -
Notications
Would like for one of the Events under the New Notification Set to be when a ticket status is changed to Work Done. We want to use this internally.
1 vote -
Turn off Ticket PDF
I'm noticing when I send a ticket update to a customer, they receive my reply, but there is a PDF attachment on my reply that contains the history of the ticket notes.
Would it be possible to have an option to enable/disable this feature? This is the first time I've seen a ticket system of any kind attach a PDF automatically on each message that summarizes the ticket thread. I recognize that it may be there for a reason for some folks - but for me, it seems unnecessary and potentially confusing for my clients. I think making it an…
1 vote -
Notifications for ticket more than 48 hours
We would like to check if we can have a notifications for tickets that are more than 48 hours outstanding. Our ticket due date has been set for 48 hours but we need an email notification for this.
1 vote
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