To Review 'Ticket Status by Tech' Report
Report must show a true picture of the repair done for the day.
Actually if a repair was booked on previous day or earlier days and technician fixed it today, system is failing to account this repair for the current day.
Which means if I want to know how many repairs a particular technician made for the current day, I can not rely on 'Ticket Status by Tech' Report.
Note that all completed jobs are being marked as 'Resolved'.
Regards,
Akash
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Akash
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