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3762 results found

  1. Fix 1 year since we've seen you - Trigger off of LAST contact

    Right now the 1 year since we have seen you triggers after 1 year of the first ticket even though we may have done work with the client in the last month.

    Please fix this. It's confusing to clients as to why they are getting a notice that we haven't seen them for 1 year, even though we just did work for them.

    3 votes
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  2. recur dashboard - create new recurring invoice from dashboard

    Can we have a button to create a new recurring invoice from the recur dashboard.

    5 votes
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  3. Livedrive Repairshopr Integration

    It would be brilliant if we were able to manage/link customers/accounts on livedrive with customers in RepairShopr.

    1 vote
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  4. Price Roll Feature

    have a roll feature for the total price including tax, unless it has it but i havent seen it in the invoice section

    1 vote
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  5. Add attachments to Payments

    Hey folks, in Xero I always used to scan copies of checks I've received (80% of my payments are checks) so that I could use them later for accounting verification and reconciliation. Could was please have a spot for adding attachments to Payments so I can scan my checks in?

    Thanks!

    0 votes
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  6. Billing address option and signature option in the customer portal

    I recently had a difficult time getting paid due to the charge being held up by Vantiv because my amount charged was large and was flagged in their system. I was asked to provide an invoice with a signature, but since the customer paid online, and was never prompted for a signature, I didn't have it. I had to physically go on-site and get one. Also the customer's name and address didn't match their business address and so it was flagged again. I would like the customer to be able to enter the correct billing address during checkout. Most other…

    1 vote
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  7. User friendly interface

    It would be very useful if tickets could be grouped by days like in a calendar order. So you can see the tickets not only by status, but what tickets has been created in particular day no matter what status and so you can click on them etc. Right now we have hundreds of tickets all randomly allocated by status and no one can find anything. It's a big mess and very complicated at the moment

    1 vote
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  8. Add Global Attachment

    I would like a section of the system where I can upload a file and have it globally available to attach to ticket emails, estimates, the "Email to Customer" from the customer page, etc.

    The reason for this is that we have multiple forms that are sent to every new customer that calls in. Having this available would be extremely useful, as right now we need to attach a blank form to every new ticket we create as well as for every estimate. Having a globally available file section (or even a "global for tickets" "global for estimates" "global for…

    4 votes
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  9. Custom Invoice and Estimate comments

    As far as i can find there are no where we can see what the custom message is as we cannot see the email sent by the system. Would it be possible for the system to enter a the bottom of invoice screen (under changes or whatever it is called) what the custom message was, or post a copy of invoice?

    3 votes
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  10. Australian SMS

    i have seen a large amount of businesses down here that use https://www.smsbroadcast.com.au as their online SMS provider, also has a API available (seeing as flowroute wont allow .au domains..)

    3 votes
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  11. Ability to export custom reports with emails AND phone numbers

    It would be really helpful if when exporting custom reports we can include custom fields. For example, when I export I currently only see the customer's name and email but not their phone numbers. This would help us immensely to maintain customer service/satisfaction with our follow ups!

    1 vote
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  12. Enable Add asset within new customer creation

    I would like the ability to add a new asset within the new customer creation form. When a new repair customer comes in, I'd like a more streamlined way to add their instrument(asset) instead of having to create the customer, then click on assets to add an asset to the customer. Then start the ticket. Create customer w/asset then directly to ticket. :)

    4 votes
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  13. Extra wiki pages per customer

    Ability to add extra customer wiki pages instead of just one. Plus, it's useful to be able to add a title to the wiki (an extra field) while still tagging the wiki to get customer.

    7 votes
    2 comments  ·  Admin →
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  14. allow an optional cc or bcc field when emailing an invoice and estimate

    2 votes
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  15. Allow modification of Z Report

    Life happens and that means it is inevitable that someone will click done before verifying numbers. I would like to have the ability to modify receipts (Credit, Cards, Checks, Cash) numbers for admin users only when counting was not completed prior to hitting done.

    3 votes
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  16. on the Customer Ledger

    It would be great to have a report at the customer level, where it shows all activity such as, tickets, payments, credit, invoices, and finally balance due. Some kind of customer history report.

    1 vote
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  17. mailchimp

    Mail Chimp integration ideas

    Would love to be able to select a saved search and be able to sync to Mailchimp.

    This would allow us to use the powerful features of mailchimp with our great RepairShopr software that has all of our customer info already.

    This would allow us to have separate customer lists in mailchimp and would be nice to sync back/forth.

    4 votes
    1 comment  ·  Admin →
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  18. Add "Last Quarter" to the SALES TAX REPORT

    In the US, we pay quarterly sales tax in the month following the end of the quarter. So, it would be great to have the option of selecting "Last Quarter" on the SALES TAX REPORT so that I do not have to enter in a custom range each time.

    0 votes
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  19. Group different customer repairs on to a delivery note and email when shipped out and run reports to determine who has what .

    We outsource repairs to a number of specialist companies the ability to issue delivery notes and then run reports to keep track this requires a supplier ID against each job .

    1 vote
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  20. feature idea

    hello i have an idea for a useful feature.

    The feature would be a option to setup a popup when customer name is typed and selected. So that we can put custom message such as WARRANTY IS VOID for this customer or customer has attitude avoid service, and similar stuff. I know there is hidden notes but its in the bottom and sometimes no one reads it.

    4 votes
    1 comment  ·  Admin →
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