General
3763 results found
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Billing address option and signature option in the customer portal
I recently had a difficult time getting paid due to the charge being held up by Vantiv because my amount charged was large and was flagged in their system. I was asked to provide an invoice with a signature, but since the customer paid online, and was never prompted for a signature, I didn't have it. I had to physically go on-site and get one. Also the customer's name and address didn't match their business address and so it was flagged again. I would like the customer to be able to enter the correct billing address during checkout. Most other…
1 vote -
User friendly interface
It would be very useful if tickets could be grouped by days like in a calendar order. So you can see the tickets not only by status, but what tickets has been created in particular day no matter what status and so you can click on them etc. Right now we have hundreds of tickets all randomly allocated by status and no one can find anything. It's a big mess and very complicated at the moment
1 vote -
Add Global Attachment
I would like a section of the system where I can upload a file and have it globally available to attach to ticket emails, estimates, the "Email to Customer" from the customer page, etc.
The reason for this is that we have multiple forms that are sent to every new customer that calls in. Having this available would be extremely useful, as right now we need to attach a blank form to every new ticket we create as well as for every estimate. Having a globally available file section (or even a "global for tickets" "global for estimates" "global for…
4 votes -
Custom Invoice and Estimate comments
As far as i can find there are no where we can see what the custom message is as we cannot see the email sent by the system. Would it be possible for the system to enter a the bottom of invoice screen (under changes or whatever it is called) what the custom message was, or post a copy of invoice?
3 votes -
Australian SMS
i have seen a large amount of businesses down here that use https://www.smsbroadcast.com.au as their online SMS provider, also has a API available (seeing as flowroute wont allow .au domains..)
3 votes -
Ability to export custom reports with emails AND phone numbers
It would be really helpful if when exporting custom reports we can include custom fields. For example, when I export I currently only see the customer's name and email but not their phone numbers. This would help us immensely to maintain customer service/satisfaction with our follow ups!
1 vote -
Enable Add asset within new customer creation
I would like the ability to add a new asset within the new customer creation form. When a new repair customer comes in, I'd like a more streamlined way to add their instrument(asset) instead of having to create the customer, then click on assets to add an asset to the customer. Then start the ticket. Create customer w/asset then directly to ticket. :)
4 votes -
Extra wiki pages per customer
Ability to add extra customer wiki pages instead of just one. Plus, it's useful to be able to add a title to the wiki (an extra field) while still tagging the wiki to get customer.
7 votes -
2 votes
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Allow modification of Z Report
Life happens and that means it is inevitable that someone will click done before verifying numbers. I would like to have the ability to modify receipts (Credit, Cards, Checks, Cash) numbers for admin users only when counting was not completed prior to hitting done.
3 votes -
on the Customer Ledger
It would be great to have a report at the customer level, where it shows all activity such as, tickets, payments, credit, invoices, and finally balance due. Some kind of customer history report.
1 vote -
mailchimp
Mail Chimp integration ideas
Would love to be able to select a saved search and be able to sync to Mailchimp.
This would allow us to use the powerful features of mailchimp with our great RepairShopr software that has all of our customer info already.
This would allow us to have separate customer lists in mailchimp and would be nice to sync back/forth.
4 votes -
Add "Last Quarter" to the SALES TAX REPORT
In the US, we pay quarterly sales tax in the month following the end of the quarter. So, it would be great to have the option of selecting "Last Quarter" on the SALES TAX REPORT so that I do not have to enter in a custom range each time.
0 votes -
Group different customer repairs on to a delivery note and email when shipped out and run reports to determine who has what .
We outsource repairs to a number of specialist companies the ability to issue delivery notes and then run reports to keep track this requires a supplier ID against each job .
1 vote -
feature idea
hello i have an idea for a useful feature.
The feature would be a option to setup a popup when customer name is typed and selected. So that we can put custom message such as WARRANTY IS VOID for this customer or customer has attitude avoid service, and similar stuff. I know there is hidden notes but its in the bottom and sometimes no one reads it.
4 votes -
Automated and Enhanced ScanCircle Cloud Diagnostic Integration
Great web app with powerful features, inexpensive and useful. Developer did a lot of work already - would love to see more!
0 votes -
Cash from Previous Close
When you count in, show the Cash from previous close so you can tell if it matches what is now in the drawer
3 votes -
Estimate template for quick orders from client
An example: Have an estimate that has client's default PC configuration, plus all the upgrades they could possibly use. Client logs into their portal, opens the estimate when they need it, as many times as they want, chooses the items and quantity they want, omits items they don't want, accepts the estimate, it creates the invoice, and have options to pay for it right then and there. Estimate templates would be customizable for each client, or assignable to groups of clients.
1 vote -
Feedback on new UI beta design.
We use the additional properties of an asset in virtually every ticket. A fast way to view them without opening the asset page would be appreciated.
New ticket page design feels very drab. Not sure if it's the increased amount of background-gray being exposed on the left side or the relative lack of colors, probably both. The little color that remain are noticeably more dark too which doesn't help.
Textbox is only 2 rows which is smaller than the majority of our messages we write, would like ~5-7 rows as default size.
When switching tabs within a ticket the page…
2 votes -
Estimate Builder
Estimate builder templates would be very handy to build into the ticket flow, or even into its own mini module. That way we can ask questions when making the ticket then a pre build estimate that can be edited as pre made for the tech. We could also do with the open reminder feature http://feedback.repairshopr.com/forums/165658-general/suggestions/8140302-open-estimate-reminder-please, options with several totals http://feedback.repairshopr.com/forums/165658-general/suggestions/5664118-multiple-option-estimates-named-estimates, and maybe a pre-built template with which what type of product do you want with it as a dropdown selection EG Black Aftermarket White Aftermarket, Black Original, White Original, EG None, Black Case, White Case, Red Case, then…
3 votes
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