This is amazing, I have to say, thank you! Thank you!

Also, I did notice that my test ticket with my email address did not change the ticket status to customer replied on the dashboard. (if this information helps, it is the same as my repairshopr email address)

Thank you Ryan. This works well for the dashboard, verified within a minute. Can you apply the same concept on the tickets page/queue? And within tickets themselves? Thank you in advance and you rock! Keep up the good work! :)

@Ben - This is live and working pretty well IMO. Auto updates happen within seconds, and updated fields are highlighted with a yellow flashing bar for the first 2 seconds. Could you qualify this as completed?

@Angel - The dashboard has been voted as critical/highly useful by 50+ users, so be reasonable about calling it "pointless". Maybe you need a different type/implementation of a "status queue board". That sounds pretty cool actually. Could you make a mock-up and submit it as a feedback topic?

@Troy - Great job on this. I'm going to change my name to "Ben" so my ideas get done with just 1 vote. JAY KAY! ;)

We are going to do this.

If you want to play around with another workaround, we are currently building an upgraded dashboard.

You can view it by going to the URL:
/tickets/dashboard_new vs /tickets/dashboard

I just went looking for if the TICKETS page had a AUTO REFRESH and am sad to see it is not on the table. Frankly the Dashboard is pointless, no offense. Especially for a MSP office that needs to constantly be watching a ticket QUEUE. A comment from below about SCHEDULED tickets showing RED constantly just creates a culture of "Ignore the red tickets".

I will say though, that us trying to use the TICKET QUEUE list for what a DASHBOARD should be is just a band-aid. What I would really like to see is a useful DASHBOARD.

*On a side note, there seems to be a PLUGIN for Chrome that does AUTO REFRESH. I am going to play with that and see if I can make that work for what we currently need*

The DASHBOARD is 100% not the solution, unless we get control of it, or, it is redesigned to be useful...

**Sorry for the harsh words..**

I'd have to go along with comments here... think the Tickets page is the one that needs the refresh really?
We spend most of our day on the tickets section and have to refresh all the time. Currently the dashboard doesn't really offer any real-time work flow updates such as 'new ticket reply added'.
Additionally, because of the position of the 'Summary' section, you have to scroll down the page to see it, so when it does refresh it goes back out of sight.
This section could do with a slight overhaul also because at the moment it is very 'wordy' maybe we could have it laid out more in blocks with a simple header and number underneath so we can see it from a distance without always having to go to the screen?

Primarily, would like this feature to update when a new ticket comment from customer has been added to the ticket. Otherwise, we stay at the same ticket screen and never know until we manually refresh the page or go back to the ticket page and see the ticket status as customer replied. It could be several hours before we respond because we are very busy.

I'd like this feature as well. If Dashboard is the only place where auto refresh is happening or is planned to happen, then we'd like more control over how the Dashboard is organized.

"Fresh" includes any ticket status that isn't invoiced, resolved, or stale. We need to be able to see which ones are in progress, which ones are waiting on customers, etc.

example: I have a ticket on the dashboard that I scheduled an appointment for next week. That will show RED STALE on the dashboard until that appointment happens.

I'm sure every shop is different, so some customization to the dashboard would be immensely helpful.

Please do!