From what I can tell, Multiple Attendees doesn't show up on calendar as both Techs are on job, I put Ticket Owner on Calendar, then if you click into it you can see that there are otehr techs assigned as well, would be nice to see both techs visually, currently we have to create duplicate appointments and set each tech as the Owner so it shows up on calendar "visually" that both techs are on the same job.

Does this make sense?

@pat I'm not excited about the idea of multiple people being "assigned" a ticket. You could put multiple attendees on that appointment, it would be on all of their calendars, they could all add updates, that all works just fine. Just the idea of "assigning" to a group feels wrong.

Filtering by "assignee" becomes pretty funky, nobody is responsible at that point. I don't think it makes sense.

I do understand the concept of subscribing to updates, following a thread, being like a CC on an email thread, etc etc - those concepts make sense to me.

I would like to see the assign to multiple tech's, on bigger jobs we send more than one person out, each would make there notes and track there time, all going to the same ticket, then once completed billing can put it all together and send it out.

+1 for MSP feature

+1 for MSP feature

We need the same feature for our business.

Definately a Needed features and goes along with my idea for appointments as well.

http://feedback.repairshopr.com/forums/165658-general/suggestions/5564874-assign-multiple-techs-to-a-field-job

This would be an excellent feature. Our business needs this very much. We have several tickets that multiple people work on, since we have such a high volume of tickets/projects coming through. Please add this feature!

Yes, yes, and yes. This feature would be immensely useful!

I agree, we need this feature as well. Thank you!

This would make work flow a lot easier, and would really help us keep things from falling through the cracks. On certain larger projects a couple of us will be working on different aspects of the problem at the same time, and being able to both see the ticket in our lists would be hugely helpful. Thank you!!!

This would be a great add on. At that point we can track what technicians participated and which tech should get commission on the repair or sale.

Seconded.

Utilizing a team situation would be ideal. If you could assign users into teams and then assign teams to tickets.

I would like to have the ability to assign one ticket to two technicians, who work together as a team. Currently, I only assign one of them, since they are always together on the jobs I assign them. But it would make it easier, since they each also work on some jobs alone....

This is a very good suggestion. It is quite common for us to have more than one tech working on a job, particularly where we sell a new computer and one tech does the initial computer build and setup and a different tech does the workshop data transfer and then another tech goes on-site. We can use calendar appointments as a workaround but in terms of each tech's dashboard & workflow, multiple techs per job is essential

We have many instances where more than one technician will perform different duties on a single ticket. We would like to be able to assign technicians at the charge level as well as the ticket level