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3763 results found

  1. Allow for customization of status options for tickets. Current option only adds to the default value list.

    Allow for customization of status options for tickets. Current option only adds to the default value list.

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  2. Turn off requirement for entering an email address for customer to be able to access the online status updates in customer portal.

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  3. PLEASE make it possible to rearrange "Saved Search" list (Tickets)

    Please give us the ability to rearrange existing lists, primarily the "Saved Search" lists in the ticket list. Basically anywhere there is a list, you should be able to rearrange it! Ticket statuses and custom field types should also be re-arrangeable!

    Cheers,

    Mick

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  4. Format Addresses in Uppercase

    Postal Addressing standards prefer all lines of the address block to be in uppercase. I'd like to see this as an option or even the default for the address autocomplete, at least for US-based users

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  5. Integrate with stockinthechannel.com

    We've just discovered this website stockinthechannel.com that aggregates stock levels, prices etc from major US and UK distributors. If this could integrate with RS that would be amazing. Real time pricing, real time stock levels etc.

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  6. Job Type Reports

    Similar functionality as Referral Report, simply for Job Types.

    Might I also recommend a quick link from the Month to Date Stats to their respective overall reports.

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  7. TICKET(s) GETTING STALE DO THE DIAGNOSTIC Daily E-mail

    I would like to be able to have this daily report sent to selected technicians or all of my technicians. As of now, I forward that report. Not hard, but I wish it was automatic.

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  8. Can we request for a text field under the ticket view (tab)

    Hi There,

    I would like to request if we can add a text field under the tickets view/tab.

    Thanks,

    Gretch

    1 vote
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  9. Create a report breaking down time entries for techs

    As our techs are paid on commission based on charge out rates and hours worked, and as you don't export time entry to quickbooks (HINT HINT) it would be helpful to have a report that can be run which breaks down time worked by charge out rate, technician for a specified time period (We can run the report from this date to this date for example)

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  10. Notifications for ticket more than 48 hours

    We would like to check if we can have a notifications for tickets that are more than 48 hours outstanding. Our ticket due date has been set for 48 hours but we need an email notification for this.

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  11. Turn off Ticket PDF

    I'm noticing when I send a ticket update to a customer, they receive my reply, but there is a PDF attachment on my reply that contains the history of the ticket notes.

    Would it be possible to have an option to enable/disable this feature? This is the first time I've seen a ticket system of any kind attach a PDF automatically on each message that summarizes the ticket thread. I recognize that it may be there for a reason for some folks - but for me, it seems unnecessary and potentially confusing for my clients. I think making it an…

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  12. Notications

    Would like for one of the Events under the New Notification Set to be when a ticket status is changed to Work Done. We want to use this internally.

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  13. Inventory Time Saver

    Let me start by saying this is the best program I have used for Work Orders, POS and Marketing, I absolutely love it. I currently plug RS into Quickbooks Online. I recently moved from SOS Inventory/QBO and before that we were Sage 50 Business Vision for years.

    Regarding the inventory. It is already terrific with the Parts/Inventory Module being connected to the Ticket and Invoices. This is very efficient to receive the Inventory and convert your ticket to an invoice as apposed to entering it once to Order then again to Receive then again to Invoice.

    My suggestion is for…

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  14. Send automated recurring reminder to bill a customer

    Some customers want to be billed monthly for all work done within that month and pay for it all at once while others can be billed on a weekly basis for all work done that week or others are to be immediately invoiced for that ticket. It would be nice if an email (or notification on the UI) could be sent out that would look at the customer preferred billing detail and determine that they are due to be emailed the following day. This would really help to keep from forgetting to bill a customer or inadvertently sending an invoice…

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  15. To Review 'Ticket Status by Tech' Report

    Report must show a true picture of the repair done for the day.

    Actually if a repair was booked on previous day or earlier days and technician fixed it today, system is failing to account this repair for the current day.

    Which means if I want to know how many repairs a particular technician made for the current day, I can not rely on 'Ticket Status by Tech' Report.

    Note that all completed jobs are being marked as 'Resolved'.

    Regards,
    Akash
    353877889856

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  16. Snail Mail

    Can you make it so it sends us an email reminding us to snail mail it, say a week before it is due? Currently, it is $1.20 to snail mail 50 of them, which is very expensive.
    Also, you should be able to find a company to automate and setup two printers, one for the invoice(and staple) and the other for the envelope with the address. Possibly a robot to scan both items to match them and put the invoice in the envelope to be ready for mailing.

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  17. Add new estimate ability to phone ap

    Add the ability to create new estimate from phone and manage email marketing

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  18. Filtering Invoices by User

    Need the ability to search for invoices under a particular user/tech/salesperson.

    1 vote
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  19. Payment form

    When checking a customer out after click on payment form there is a drop down menu that gives us options to choose which method of payment i.e. cash/card etc. Instead of a drop down i think having a widget or button that lists the different payment methods to take would be more effective. Often times when we are rushing through when it gets busy sometimes we over look the payment form method and accidentally select credit card instead of cash which throws off the closing reading (Z report) at the end of the day. Making a button would allow us…

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  20. List the specific tax rate being changed on invoices

    Currently, invoices just say "tax" and list the amount - but do not list the tax rate that is being charged.
    It would be nice to have a tag in the invoice templates to put the rate in.

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