3763 results found

1. Mobile Top-up Integrations

   Grow your business with mobile airtime

   https://www.transfer-to.com/airtime#4

   3 votes

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2. incomm agent solutions api

   https://github.com/ynloultratech/qpay-api

   InComm Agent Solutions gives consumers yet another reason to come into your store. We are the industry leader in efficient payment processing solutions. By offering bill payment options for an ever-expanding roster of service providers, utilities and wireless carriers, you can stand out from your competition.

   3 votes

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3. Auto-Pay for Net 30

   We have a client that we use Net 30 terms with. They would like to make payment on the final day of their Net 30 - Can we have an option implanted for an Auto-Pay that is in line with our payment terms? Or a make payment on date option?

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4. Option to add more than one ticket at once for a customer in the new Workflow app

   Hi there!

   The new workflow feature is great and it's super fast! One thing I would LOVE to see is the ability to add multiple tickets at the same time for the same customer. So check in could be much quicker that way.

   25 votes

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5. Make tabs full width

   I'm using a widescreen monitor and have plenty of space left for tabs before they get stuffed into the "+ More" section. Can we make that header a bit wider, and be responsive to wide screens?

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6. Make the barcode field the default field in the Invoice screen

   ...just like in the POS window. Presently there is no default field - by making the barcode the default field a barcode scanner can be used to rapidly assemble a complicated invoice without having to constantly put the cursor into that field to activate it - it makes invoice creation much more time consuming than it needs to be.
   I don't think there's any downside to making this the default field either... though I may be corrected on this point...

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7. Alter the price and quantity

   Thank you so much for this feature. It will save so much time when I make a mistake with a non inventory item and enter the incorrect price.

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8. Create Customer Purchases from Customer Assets

   I realize this has been a subset of other suggestions a number of times, but all of those seem to be marked as "Completed."

   First of all, Kudos to the team for getting the first round of Refurb Processing live! Now If I could just use it in a way that makes sense to me.

   Doing multiple things at once as I tend to do, I wanted to do the following:

   1. Get all of the Custom Fields set up for monitors (finally)
   2. Create an Asset that is a monitor (Reclaimed/Donated)
   3. "Purchase" the Monitor(Asset) with all of the fields and data I just spend an hour typing
   4. Move it into the Refurb Pipeline (really want to play with it with a real item)

   I can do 1 and 2, but there is no link from 2 to 3 so I would have to purchase it manually, And for me, that might be okay if I could associate the asset with the inventory/refurb item, or even create a ticket in the refurb section or attach both the asset and the refurb object to a created ticket.

   If I cannot purchase assets and I cannot create tickets for the refurb work (the single page is far too limiting), then I might as well create a full asset, track it with tickets, print everything, put it in Customer Purchases manually, and put it straight into inventory including a link to that assets page (which is what I am doing now).

   That is painful and convoluted.

   This is not:
   Press a purchase this asset button on the page of each asset (or a purchase these assets on a page with multiples (assets page, customer's page, etc))
   Asset moves to Internal Assets (Do we have this or did I set mine up), creates the customer purchase as is already done, and offers option to put it in inventory or refurb.
   If Inventory, generates the inventory Item (linked to the asset), or
   if refurb, creates a refurb-specific ticket with the asset attached, which when completed, rolls everything together and follows the preceding inventory path.

   As I said, I know it has been discussed, just bumping it up a little higher on the screen. (I also realize that things that are easy to operate are not even close to easy to code, And I seriously thank all of you for what you do.

   Jason

   P.S. If any of that is confusing, I am gonna blame the tiny text window. :-)

   I realize this has been a subset of other suggestions a number of times, but all of those seem to be marked as "Completed."

   First of all, Kudos to the team for getting the first round of Refurb Processing live! Now If I could just use it in a way that makes sense to me.

   Doing multiple things at once as I tend to do, I wanted to do the following:

   1. Get all of the Custom Fields set up for monitors (finally)
   2. Create an Asset that is a monitor (Reclaimed/Donated)
   3. "Purchase" the Monitor(Asset) with all of the fields and data… more
   14 votes

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9. add country selection to the address information

   It would be nice if there was a country selection when the customer signs up his repair

   6 votes

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10. Allow printing to multiple label printers.

    I would like you to implement a way to print to different label printers. I want to have a label printer in the back workshop that we can send customer and asset labels to instead of walking up front to get them. This seems like a small thing but spread out over all of my techs it does eat up a decent amount of time.

    7 votes

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11. ENHANCE Recurring Schedules with GLOBAL ADMIN Options

    These are relevant, simple and necessary adjustments for Settings>Invoices>Recurring Invoices:

    1. Replace link Admin>Invoices>Recurring with an actual settings page for recurring schedules (rather than just a link to all current schedules).
    2. Enable a global override setting for ALL recurring schedules to “Auto retry credit card when payment fails”. (We want this on for ALL payments!)
    3. Add global enable/disable controls for “Customer management of payment options”: View cards, Add a card, Delete a card, Rename a card, etc.
    4. Enable “Auto charge CC on file” to automatically default to the first/any CC on file. (There’s no point in selecting auto charge to TRUE if no CC is selected!)
    5. Enable “automatic selection of next card” when the currently-set card in a schedule becomes deleted! (There’s no good reason to just leave that BLANK!)
    6. Allow us to set default settings for recurring schedules! Auto-retry by default, Auto-charge CC by default, Set default frequency, Set default period mode, etc.

    Some of these are so obvious. I can only imagine people have asked tons of times, but while we’re fixing something there – let’s fix it all!

    These are relevant, simple and necessary adjustments for Settings>Invoices>Recurring Invoices:

    1. Replace link Admin>Invoices>Recurring with an actual settings page for recurring schedules (rather than just a link to all current schedules).
    2. Enable a global override setting for ALL recurring schedules to “Auto retry credit card when payment fails”. (We want this on for ALL payments!)
    3. Add global enable/disable controls for “Customer management of payment options”: View cards, Add a card, Delete a card, Rename a card, etc.
    4. Enable “Auto charge CC on file” to automatically default to the first/any CC on file. (There’s no point in selecting auto charge to TRUE… more
    3 votes

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12. allow me to choose (a default) for how my comments are handled

    can we get an option to be able to select a default for the way our ticket comments are handled? ie. instead of the comment being automatically emailed out to my clients... We would prefer to have them default to PRIVATE NOTE. That would be nice to keep our private internal comments to ourselves instead of unintentionally sending them out to our clients!

    5 votes

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13. ALLOW CATEGORY DISCOUNTS!

    ALLOW CATEGORY DISCOUNTS!
    Hey RepairShopr Team!
    I have a pretty big feature request, that I feel the entire user base could make great use of!

    We hit a pretty big roadblock recently, particularly in the option to add multiple discounts to invoices.

    Primarily, Specific types of Invoice line items, such as Labor.

    I’m sure as all of us who use this platform know, We all offer Labor services, and Hardware items, in a few, if not many different flavors and types.

    I am Requesting a Add on feature option, to allow us to discount Specific line item Categories present on an invoice\estimate

    Due to the fact we have joint discounts, and the like for specific service line items, the standard Discount Inventory options (Amount or Percentage) do not allow us to utilize invoicing discounts without manual line item entries, and manual adjustments of line item pricing, by staff that have applicable permissions;
    due to the fact that the discount line items apply to the ENTIRE invoice\estimate. That means, parts, labor, and other items, miscellaneous or not, need to be Manually adjusted per item, or with a secondary line item set, and the line item description modified or changed, to keep track of why the line item was discounted.

    This would be much easier, if we had the ability, to classify an entire Product CATEGORY (Everyones individual names for their categories are likely different), instead of a Discount line item that requires adjustment every time. As I’m sure there are plenty of us who do not wish to discount a hardware part, but would discount a labor service and a software piece together.

    Currently When we attempt to create a new line item, We see this:

    https://imgur.com/ynZn7wB

    What I would love to see, is when we click the button for discount(amount or percent) when creating a line item, it would have a MULTI-SELECT DROPDOWN box, next to the Amount\Percent choices, that would allow us to choose only that single Category for discount, turning it into THIS:
    https://imgur.com/JpRfqAH
    Human Error is an impossible thing to eliminate in its entirety, and integrating this feature would prevent many of your clients, (Us included) from potentially discounting too much, or too little, on an invoice. Saving us all from potential loss of profit, and loss of customer in event a discount is applied incorrectly.

    Say for example we want to host a Sale on Laptop, or desktop computers which are individually categorized and include a discounted labor service with the purchase or either, or a discount on a software Addon. But not necessarily at the same percentage.
    an Employee\Technician\serviceman (whatever everyone prefers to call themselves) has to then manually attempt to calculate discounts into a single manual line item, with a negative price.

    Say the laptops are 30 percent off, and labor is 20 percent off, and software is 10 percent off.
    It gets very messy for a single person to figure out, and also causes a lot of lost time trying to “Crunch numbers”.

    When instead, With the ability to create line items on invoices from DISCOUNTED CATEGORIES, technician could add items like this :

    Pretend this is an invoice!

    Category/Description/Quantity/Rate/Extended (As listed on invoices\estimates)
    Laptop / Example / 1.0 / 999.99 / 999.99 *Exhibit A. 30% off
    Labor / Example / 1.0 / 500.00 / 500.00 *Exhibit B 20 % off
    Labor / Example / 1.0 / 250.00 / 250.00 *Exhibit B 20 % off
    Software / Example / 1.0 / 99.99 / 99.99 *Exhibit C 10 % off

    SUPERCOOLNEW DISCOUNT FIX (linked Category A)/description / 1.0. / -333.33 / -333.33
    SUPERCOOLNEW DISCOUNT FIX (linked Category B)/description / 1.0. / -150.00 / -150.00
    ^^^^^^total of 20% off all items in labor category^^^^^^^^
    SUPERCOOLNEW DISCOUNT FIX (linked Category C)/description / 1.0. / -9.99 / -9.99

    Allowing Techs to just add individual line items utilizing CATEGORY DISCOUNT eliminates mistakes, protecting company bottom line all around.

    In the backend, instead of having the discount utilize the Invoice Total for discounts, It would utilize the Item CATEGORY\QUANTITY\PRICE.

    Please contact me for more info, as I would love to help get this integrated ASAP.

    ALLOW CATEGORY DISCOUNTS!
    Hey RepairShopr Team!
    I have a pretty big feature request, that I feel the entire user base could make great use of!

    We hit a pretty big roadblock recently, particularly in the option to add multiple discounts to invoices.

    Primarily, Specific types of Invoice line items, such as Labor.

    I’m sure as all of us who use this platform know, We all offer Labor services, and Hardware items, in a few, if not many different flavors and types.

    I am Requesting a Add on feature option, to allow us to discount Specific line item Categories present on… more

    11 votes

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14. Estimate Names

    Hi,
    In the Beta UI, I noticed that you all recently updated Part Orders to display the Description instead of for example PartOrder12345 on the Ticket page. I absolutely love this. We were thinking it would be even more helpful to define and display a Name field for an estimate that would appear next to the number on the Customer page (Estimate section) because we sometimes make multiple estimates for customers on the same date and so we have to open multiple pages just to find out which is which.
    Thank you!

    1 vote

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15. Ability to update the location of a computer or iPhone(device) in ticket comments

    In ticket updates it would be nice to have multiple check boxes below the ticket body to mark the location of the device (such as BENCH A or SHELF 3) which could either be mandatory or not depending on the store/admins Preference. For example, if the tech working on the ticket, updates the ticket he is forced to also update which bench or shelf the device is on so that all the techs working on it or not working on it can easily locate the device more efficiently.

    Here is a picture of how it could look implemented in RepairShopr:

    http://s1043.photobucket.com/user/jimmyyification/media/Ticket%20feature_zpssfl9ezhh.png.html?filters[user]=147126732&filters[recent]=1&sort=1&o=0

    This feature would help tremendously with more efficient and accurate workflow as well as customer service.

    Please comment with any similar ideas or improvements for this and please vote for it if you like the idea. Thanks, and have an awesome day!

    In ticket updates it would be nice to have multiple check boxes below the ticket body to mark the location of the device (such as BENCH A or SHELF 3) which could either be mandatory or not depending on the store/admins Preference. For example, if the tech working on the ticket, updates the ticket he is forced to also update which bench or shelf the device is on so that all the techs working on it or not working on it can easily locate the device more efficiently.

    Here is a picture of how it could look implemented in RepairShopr:

    … more

    19 votes

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16. customer purchase in mobile app

    I am a hobby level computer repair tech, I often buy computers for "refurb" directly from my customers or those who will become customers in the future. I would like to see customer purchases integrated into the mobile app that way i can write up the purchase and send a receipt directly from the field via email if desired. Also I noticed that this platform is more intended on cell phone repair and would like to suggest custom fields integration into the customer purchase flow that way i can take notes on included ram, hard drive size, if the customer wants proof of data destruction and so on.

    I am a hobby level computer repair tech, I often buy computers for "refurb" directly from my customers or those who will become customers in the future. I would like to see customer purchases integrated into the mobile app that way i can write up the purchase and send a receipt directly from the field via email if desired. Also I noticed that this platform is more intended on cell phone repair and would like to suggest custom fields integration into the customer purchase flow that way i can take notes on included ram, hard drive size, if the customer… more

    6 votes

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17. Tracking of devices

    Tracking of devices pickup and delivery of client device. Have ability to inform customers via email or text that device is on the way

    4 votes

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18. Recurring charges and one time charges

    Not sure if this has been brought up before but...the ability to separate one time charges and recurring charges on estimates would be great. That way when we set up long-term orders with one time fees, the customer gets a clear picture of what they are paying today, and on a monthly/annual basis. Also when its time to convert it to an invoice, the system being able to make the one time invoice and establish the recurring invoice would be great but...one step at a time I presume. The first part would be great at the moment/near future. Please fill me in if this is something I have just overlooked.

    Not sure if this has been brought up before but...the ability to separate one time charges and recurring charges on estimates would be great. That way when we set up long-term orders with one time fees, the customer gets a clear picture of what they are paying today, and on a monthly/annual basis. Also when its time to convert it to an invoice, the system being able to make the one time invoice and establish the recurring invoice would be great but...one step at a time I presume. The first part would be great at the moment/near future. Please fill… more

    3 votes

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19. Make the "contact support" link functional

    None of your support options are working, I tried using the "request help" feature in AutoPrintr and it does nothing. I come here to the "Help Center" click "Contact support" it does absolutely nothing. I am having issues with AutoPrintr, my computer didn't respond well to the 2.0 updates so I have been using AutoPrintr 1.0 for over a year just fine. Suddenly it no longer works, fresh installs do nothing. I try to update to the latest version. It never works no matter which version I install. I have changed nothing but this last week I have had no success in returning functionality to the AutoPrintr program. I did every step in the troubleshooting guide as well, nothing is helping. And I can't even find any support with this. I just want to print my receipts again.

    None of your support options are working, I tried using the "request help" feature in AutoPrintr and it does nothing. I come here to the "Help Center" click "Contact support" it does absolutely nothing. I am having issues with AutoPrintr, my computer didn't respond well to the 2.0 updates so I have been using AutoPrintr 1.0 for over a year just fine. Suddenly it no longer works, fresh installs do nothing. I try to update to the latest version. It never works no matter which version I install. I have changed nothing but this last week I have had no… more

    4 votes

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20. Show 'Last Seen' on assets

    When looking at a customer's assets, it should show when the last time an asset was attached to a ticket so we can see if we've serviced or fixed the asset within the last 6 months or so.
    Just so we can remind customers to bring assets back to us or tell them their warranty is nearly up

    1 vote

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