3763 results found

1. Allow reminders to also be attatched to tickets, not just customers. Also allow the user to employ "canned reminders". (+UI suggestions)

   Currently, the reminder system is good, but its implementation is clunky. It takes too many clicks to set a reminder, its out of the way so many of my colleagues don't even use it, and it isn't as flexible or efficient a system as I'd like it to be.

   1. Like how customers can be associated with reminders, I also want to be able to associate tickets as well. I almost always have to type in the description the ticket number so I know what the reminder is actually for and I have to manually navigate to the ticket. All of those steps could be cut out if the reminder just linked to a ticket.

   2. I want to be able to use "canned reminders". These would be presets for filling in the notes and timing of the reminder. This would be useful to me because many of the reminders I set for myself are for fairly routine tasks like checking a ticket for approval from a client.

   3. I would like the reminder system to be more accessible and more efficient. In an ideal setting I should be able to set a reminder in 3-4 clicks. One improvement is the placement of reminders on the UI. The new reminder button should be on the bottom or top ribbon of the UI and right next to a panel for viewing active and future reminders, similar to the notifications tray that is already implemented. I also shouldn't have to fill out the Client, Ticket, Notes, and Time every time I make a reminder. If I am on ticket #42069 for client Charles Barkley then both of those properties should auto-populate into the reminder, and then it is up to me to change them if I need to. I think this will make using the reminder system easier and more enjoyable and it will also increase its visibility to the user meaning more users will start using the system.

   Currently, the reminder system is good, but its implementation is clunky. It takes too many clicks to set a reminder, its out of the way so many of my colleagues don't even use it, and it isn't as flexible or efficient a system as I'd like it to be.

   1. Like how customers can be associated with reminders, I also want to be able to associate tickets as well. I almost always have to type in the description the ticket number so I know what the reminder is actually for and I have to manually navigate to the ticket. All of… more

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2. Print label from Edit Bundle page

   Every time I create a bundle I have navigate to the inventory page and hunt down the bundle I just created in my massive inventory list to print the label.
   It would be much better (and simple to implement?) to be able to print the label from the Edit Bundle page directly.

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3. Give the ability to add more than one email address for a customer.

   Just as customers can have more than one phone number, they often have multiple contact email addresses (one customer yesterday had seven!). We would like there to be an option to add more than one contact email address.

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4. Access Widget flow from customer portal, assign tickets to logged in user

   I've created a widget flow so that our clients HR departments can enter details for onboarding/offboarding a new or existing user. This works, however, i'd like the ticket to be assinged to a logged in customer portal user, in stead of having them enter their details every time.

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5. Allow us to change a note type after it is entered, public to private and vice-versa

   As the title says, it would be REALLY helpful to be able to change a note's type after it is entered from private to public and back. Right now, we have to delete the note and recreate it which is time-consuming, but if other notes have been entered then it is out of order and confusing.

   Along with this, it would be VERY helpful to be able to edit a note too. I understand that there are security concerns about other techs editing another's note, but this could be easily mitigated through a permissions system that only allows a person to edit their notes and a manger to edit everyone's notes, but there be an audit trail to go back to if malicious intent is suspected.

   As the title says, it would be REALLY helpful to be able to change a note's type after it is entered from private to public and back. Right now, we have to delete the note and recreate it which is time-consuming, but if other notes have been entered then it is out of order and confusing.

   Along with this, it would be VERY helpful to be able to edit a note too. I understand that there are security concerns about other techs editing another's note, but this could be easily mitigated through a permissions system that only allows a person… more

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6. Allow a fixed "shop fee for any in house repairs, that is same on every invoice regardless of hours billed.

   A way to duplicate what Auto Repair shops do. Make a standard charge for any thing taken in to be worked on that is not dependent on size of total bill.

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7. Auto select Canned Response category

   It would be great if we could link the canned response category to the type of message we are going to input.

   So if I choose sms first then click the canned response button, it would auto select the category with the sms responses. And if I choose email then those. Otherwise the default All would be used as it is now.

   And there could be one with sms+email also. We usually send email to the customer and then sms that informs the customer that we have sended the email (so they know to check the spam folder in case the message went there) and in the sms we use the customer email tag so they notice if the email is written wrong in our end or something.

   It would be great if we could link the canned response category to the type of message we are going to input.

   So if I choose sms first then click the canned response button, it would auto select the category with the sms responses. And if I choose email then those. Otherwise the default All would be used as it is now.

   And there could be one with sms+email also. We usually send email to the customer and then sms that informs the customer that we have sended the email (so they know to check the spam folder in case… more

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8. inventory valuation based on FIFO

   Please consider making the inventory valuation report based on FIFO like it is when it is received in POs and sold in Invoices, rather than an average costing in the inventory valuation. This would help with accounting variances. Thank you for considering.

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9. Add cost actual to aging inventory report

   Please add the cost actual to the Aging inventory report. Thanks for considering.

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10. Merge "continue" button after payment with One Question... page

    I think a lot of the reasons we have accidentally open tickets is because you have to:
    1. click payment
    2. click continue
    3. click view in new tab/resolve

    It would be faster to just:
    1. click payment
    2. see both the payment and the "one question..." to click view in new tab/resolve

    Our employees sometimes forget to click "continue."

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11. Add Year to "Created" for Returns and RMAs

    Please add the year the Return or RMA was created. The "CREATED" filter is not as helpful as it could be if you added the year.

    Thank you for considering.

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12. Add generic support for custom, API-only fields

    It would be great if there was generic support in the API to annotate arbirary key-value pairs onto any object - for API and automation use only.

    Some object types like Tickets and Contacts support custom fields in the UI and these can be updated via the API. However they still show in the UI (which is not always necessary) and are specific to those two kinds of objects.

    It would be great to just have an array which is able to be populated with arbitrary key/value pairs against any given object. E.g. being able to do a PUT on /estimates/{id} and specify a new value to add to that.
    The field could then be pulled back and read later programmatically.

    My specific use case is that a customer can book a quote on our website. It arrives in RepairShopr as a Lead and then a Ticket is created from that, then an Estimate from that.
    The Estimate Email contains a link to our booking form where they can book a pickup. As Estimates do not support custom fields, our systems need to annotate the courier booking details against the ticket rather than the estimate. This means that it doesn't work if an Estimate is created by itself and then the estimate email is sent to customers (as there is no associated ticket) - this is sometimes the case as per our processes.

    Being able to populate arbitrary key-value pairs against any object would add amazing flexibility to your API and would probably cut down on a lot of the custom field requests you receive here in the knowledgebase.

    It would be great if there was generic support in the API to annotate arbirary key-value pairs onto any object - for API and automation use only.

    Some object types like Tickets and Contacts support custom fields in the UI and these can be updated via the API. However they still show in the UI (which is not always necessary) and are specific to those two kinds of objects.

    It would be great to just have an array which is able to be populated with arbitrary key/value pairs against any given object. E.g. being able to do a PUT on… more

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13. Need to Easily Move Serial Numbers to Different Line Items

    We need a way to move items without having to scroll through 30 pages of serialized items to find the one we need.

    Dealing with large quantities of items in Repairshopr can prove to be a pain. When I'm moving a single item from one Line Item to another, I usually have to Ctrl+F through multiple pages before I find the one that I need. And the purchase date is usually never accurate when it pulls up the Serial history, so you can't search for it that way.

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14. Link to the disabled item if the disabled item's UPC has already been used

    Sometimes we may get a product in that we've already had but has been disabled. When this happens, we have to manually search 77 pages of disabled inventory and hope we find it. We have contacted RS to see if we could have our inventory wiped and readded, remove disabled items, or remove the UPCs from the disabled items, none of which can be done (was told that it will break the system). My suggestion: make a link in the "UPC has already been taken" box and link it to the disabled item so it can be reused. Either that, or make disabled items searchable in some capacity.

    Sometimes we may get a product in that we've already had but has been disabled. When this happens, we have to manually search 77 pages of disabled inventory and hope we find it. We have contacted RS to see if we could have our inventory wiped and readded, remove disabled items, or remove the UPCs from the disabled items, none of which can be done (was told that it will break the system). My suggestion: make a link in the "UPC has already been taken" box and link it to the disabled item so it can be reused. Either that,… more

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15. allow 'view all' to pull up all tickets.

    When looking at a customer account, there is a 'view all' button to see all the associated tickets. When you click the button, it only pulls up all the tickets for the location you are currently logged into. Please let us see all tickets associated with the account across all locations.

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16. timeclock

    it would be nice if time clock had a check mark box of if you've paid employee for the time they worked to keep better records

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17. Enable Product Upsells on the Add/View Charges Screen

    Enable Product Upsells on the Add/View Charges Screen because it is more useful there than on the invoice screen

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18. Asset Statuses

    When a computer dies, it would be great to be able to mark the asset as INACTIVE. I don't want to just delete it, because then there will be tickets with no asset still tied to them in the clients history.

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19. edit recurring tickets

    we need to be able to edit and delete recurring tickets.

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20. Update the Planned Status on this Page

    Some really great ideas are still marked as planned.
    The problem? Some are from 2015 or older.
    Either make them happen or decline them, its a bit of a illusion for RS to "plan" these and then not follow through. If these really are planned then update the timeline.

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