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3762 results found

  1. New Dashboard

    I would love it if the tickets on the dashboard would show the customer's contact info like it did in the old dashboard. That way it's easy to call the customer without actually drilling into the ticket.

    1 vote
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  2. Photo Attachments

    It would be great if you could view your ticket attachment photos real-time in a thumbnail or something in the ticket work flow instead of having to click on them and open in a new window. Then when you click on it have it open up in a lightbox overlay so you stay on the same page and it's not so disruptive. Not urgent, but would definitely speed things up! Thanks!

    13 votes
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    2 comments  ·  Admin →
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  3. Implement Trello Webhooks

    Trello have implemented Webhooks so was hoping RS would provide an integration. We use Trello to list our jobs in a 'quick glance' view so NON RepairShopr users can see "In Queue", "On Bench" & "Ready to collect" as three separate columns. This lets us display basic info on monitors without the need to login to RS.

    11 votes
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  4. Auto Document Generation (Word, PDF)

    I would like to see system configuration that allows up-loadable, pre-designed documents to be auto-populated with customer information after a ticket has been processed. In another system, we have a process in place that allows us to press a single button that will populate the customer's RMA request info into a Word document (RMA #, serial #, issue reported, etc) that is then used as a packing list to put on the box they intend to return to us (with our shipping information). Additional desirable functionality would be for the system to generate an automatic email to the customer with…

    3 votes
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  5. Need a Return Button on Asset Custom Fields

    When you add an Asset Type and edit the custom fields, there is no way to get back to the list of asset types without going back to admin and choosing Asset Custom Fields.

    0 votes
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  6. Mandatory kiosk field

    Would like to have the address fields on the kiosk mandatory as well as a drop down menu on the kiosk
    For Referred by

    1 vote
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  7. Sortable Labor on Ticket Charges

    Right now, we're going to create a new Labor field for our tickets to trim down our labor types, but if we can somehow not have to do that and can pick or sort what labor types appear next to the add charges to ticket, that would be phenomenal.

    0 votes
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  8. enable leads from specific email addresses or domains not to receive an auto reply email

    i use a company to handle my calls. they send me leads which now come into RS, which is great. It would be nice if they didnt get an email back from me telling them their lead is in the queue. i know the feature can be turned off altogether but for most people emailing a lead i want an auto reply

    1 vote
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  9. Change default for assigning tech to tickets

    Assigning techs to tickets is helpful but it would be better if the default was not the person who created the ticket. It would be preferred if the default was to not assign the ticket to anyone until a specific tech is chosen.

    7 votes
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    2 comments  ·  Admin →
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  10. Part Search on Purchase Order page

    On the purchase order page it would be good to be able to search by part number and it pulls all purchase orders with that part on it so we can quickly find orders. I know this is already on the product page itself but would just keep things contained

    5 votes
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  11. Language

    Waiting to buy when you offer full customization of what my clients see and receives.

    Not gonna send my clients 3/4 french and 1/4 english emails or invoices.

    Very basic feature.

    27 votes
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    10 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Thank you for your comment. Is there something specific that you’re seeing can not currently be translated?

  12. iCal integration

    We are an Apple Shop, it would be nice to have iCal integration with the calendar services in RSr.

    4 votes
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  13. Have labor items that do not count against block time

    We have some customers which purchase a monthly plan involving unlimited remote support. We still want the ability to track our cost in providing this service, by utilizing the ticket timer, but we don't want to deduct the hours from the customers block time (that is reserved for onsite support.) How feasible would this be to implement?

    5 votes
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  14. enable appointment reminders (to end customers) and custom emails to be issued by email and sms on a predefined schedule.

    Please enable appointment reminders and other custom messages to be issued by email and sms on a predefined schedule BEFORE the visit takes place, or in advance of a visit they have arranged to come and see us with their broken device

    For example, the day before an appointment I would like to send a reminder of the appointment asking the cust to call in if theres any problems or they need to reschedule.

    Then on the day of the appoint I would like to send out a bit more detail about who is coming to see them, an approximate…

    15 votes
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    4 comments  ·  Admin →
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  15. Extend the new dashboard

    Add an option to view how long a ticket has been opened similar to the last updated time on the new dashboard

    1 vote
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  16. Recurring invoices

    For the recurring invoices, for the ones that do not get paid, can you add an automatic message to the invoice email saying that the credit card was declined? If this is possible, where do I enable it? This way, when they view the email, they can get a message that the card was declined. We are getting clients saying that they didn't look at the invoice and assumed it was paid for because it is a fixed amount we charge them. Thank you in advance

    1 vote
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  17. Servicepower Web portal

    Would it be possible to integrate with the servicepower portal,
    It would be great if repairshopr could retrieve tickets from there system and then update there system as we update repairshopr.
    Would save a lot of double inputting.

    6 votes
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  18. integrate with Merchant Warrior

    We need a good merchant integration for New Zealand and Merchant Warrior seems to be the only decent one around.
    Any chance you can integrate with RepairShopr?

    3 votes
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  19. View customer map on a bigger Google Map

    Is it possible to add a link to open the google map of customer in a new full screen google map window. The map is quite small and we have so many customers in this map it is just completely red. If we then zoom in a little, we lose the overall view.

    7 votes
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  20. Pay Now Option In Estimate Approval

    When an estimate is approved I would like to have the option to have the customer either pay now or leave a deposit. I don't think it would be that difficult since customers can pay for invoices using the customer portal.

    51 votes
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