General
3763 results found
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REPORTS: Add “Year over Year” and “Month over Month”
My friends in other industries show me some of the basic ways they review metrics and set goals. It’s AMAZING how we do not have the ability to get quick insight on how we’re doing - compared to the same day or custom time period of a month or year prior. Please add this!
1 vote -
CSV credential import tool
tool for importing client credentials via csv file or other
0 votes -
Time clock for APP (second screen)
We started using an ipad in our reception kind of like a kiosk ipad. Would love the techs to be able to sign in with their pin # as they walk in or out of the office. Is this something that could be incorporated into the ipad app of Repairshopr?
3 votes -
The Ability to Separate the emailing of invoices from the main company contact
It would be great if we could exclude the main company contact with in the client from having to get all the invoices as well. (basically nice to have the ability to email invoices to certin accounts people only and not have to have the main contact receiving them as well)
4 votes -
Customer submitted tickets have a default assignee
When a client submits tickets from their customer dashboard, it has a blank value for who the ticket is assigned to, which means no one gets notified. If we create a notification for all new tickets for someone, they get swamped with noise.
It would be really great if tickets submitted through the customer dashboard could actually have a default user they get assigned to!
3 votes -
Enable DKIM support
Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?
47 votes -
Option to Email paid invoices Automatically or via trigger in Ticket Automation
Hello Team,
99% of our customers prefer to be emailed the paid invoice and/or receipt.
An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.
The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.
This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid…
23 votes -
Ticket status triggers label to be printer automatically
set up an automation that will automatically trigger a ticket label to print once the ticket is set to a specific status.
4 votes -
give some love to returns manager functionality and ease of use
Specifically regarding the returns manager, not any other function.
You can search all things through "search all the things" but that still doesn't do anything remotely viable where the returns manager is concerned.
When you search for the items in the returns manager to restock, return, manipulate it however, it doesn't pop up unless you find the name of the item itself and then sift through the results.
You can search for specific indicating numbers or searchable (...what SHOULD be searchable) terms to pull up specific items without having to search for a generic line item and sifting through the…
10 votes -
Intergrate with DocHub
It would be really cool to be able to one button export contracts and intake forms to dochub to be sent for electronic signature.
I beleive there is an API where you could even preplace signature fields and the customers email so one button could send the sign request and then using a webhook import the signed form into the ticket or customer account.
3 votes -
Vendor - Credits
We have vendors that give us a credit for items we have returned to them under warranty. I would like to be able to record the credit under the vendor and be able to apply it to a purchase order.
7 votes -
Widget Colors
I would want the ability to change the colors of the booking calendar and ticket widget to match the website its embedded in.
Or make it possible to add or edit the css code for the widgets7 votes -
Shopify already!
This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).
Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)
Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.
It's time!
49 votes -
Allow widgets to display ticket worksheets
It would be great if we could create a widget/weblink for customers, and allow them to fill out the information on a ticket worksheet. For example: A customer wants a new email account created for their new employee. They visit our widget link and fill in their name, email address, AD group, etc. They are required to fill out First, Last and email address, so we don't need to go back and forth with HR to get the information.
1 vote -
Be Able to require a Customer Signature after doing an On-Site Ticket Appointment
We sometimes have to make multiple trips on-site for a particular issue/ticket. It would be helpful to have a customer sign off on Every time we are on site as we have had customers try to say that we were never on site to help them, etc. to get out of paying their bill. We want to acknowledge every single on-site visit. In our environment, we are not using Customer Portal, our customers call in to the shop to start tickets, so I want them to sign on our phone/Field Tablets that they acknowledge the appointment times, notes, etc.
25 votes -
Create a small app that attaches photos to tickets automatically
It'd be great to have an app that connects to the system, that enables you to remotely take photos of damage and assigns the photos automatically to a ticket.
6 votes -
Implement confirmation dialogs and notifications when appointments are moved.
When someone moves an appointment, it would be nice if it would give them a confirmation dialog in the browser to see if they actually want to move it to that time, and if they do it would be nice to get email/slack notifications of this action.
In fact, I think this functionality is really important, at leas for our operation.
3 votes -
Appointment booking description
It is great that you have the ability for customers to be able to book their own appointment time right on the internet. It would be so helpful if you could add a description field. Maybe it could put the first 30-50 characters as the subject and then put the entire message into the public notes.
Anyway the customer could tell us what they are coming in for would be extremely helpful.
0 votes -
Use Screen Flow in your videos! :)
Check this out, think you could use this Screen Flow for the videos you put out every friday, so we can see the actual words better? https://www.youtube.com/watch?v=jkbBw__eIG8
1 vote -
Customize Invoice Template like we want it to be
Give us the option totally customize the invoice and / or estimate templates like we want. For example, we cannot even choose to use quantity first in the row.
We want a template that we can customize like we want.
1 vote
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