General
3763 results found
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Create a Dashboard for LEADS, or add to Ticket Dash?
Would love to have a HUD for all the important Leads we need to be handling. TY!
1 vote -
uploading compiled estimates that is linked in the ticket into the add/view charges area
uploading compiled estimate that are linked in the ticket, into the add/view charges area, this way the parts, repair comments and labor charges do not have to be re-entered, and once uploaded, be able to edit those.
1 vote -
Auto-Focus to the first serial number field.
I would like to see the first Serial Number field auto-focused after clicking on the Manage Serials button for an item on a purchase order. This would make checking in serialized items go by much quicker.
3 votes -
Change appointment times back to 15 minute blocks or give the option to remove minute by minute granularity
We are now able to set appointments by the minute instead of 1/4 hours. Though maybe some people like this it just adds to the length of time it takes with the customer and is really more of a pain than a help.
Can you give us the option to change it back so it's in 15 minute increments?5 votes -
1 vote
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Option to deduct prepay hours at ticket level
Situation:
Customer is on a contract and has pre-paid hours. A job takes 1 hour and no hardware is supplied, so only 1 pre-paid hour should be deducted. There is no need for an invoice because it would just create a zero charge invoice and that creates paperwork for no reason.Solution:
Have the option to deduct the hours at the ticket level when the hours are 'charged' using a Labour line item.This allows for the ticket to be used to track prepay hours usage on both sides - customer and admin.
4 votes -
Enable automated comments upon Ticket Worksheet completion
Essentially, whenever a worksheet is completed, I'd like to be able to have it automatically create a ticket comment using fields from the worksheet.
1 vote -
Default Ship To Address
I would really like for the customers originally entered address to be automatically added as a ship to address on their account profile rather than me having to go and manually add a ship to for each customer.
7 votes -
inventory
Partial Inventory - I have been using RS for automotive services and it has worked perfectly except for one flaw and that is the inability to Track partial inventory. Example Fluids - a car gets an oil change that requires 4.5 Qts. I either have to charge extra at 5 qts or loose and charge for 4qts. I know not all items can be accounted for int his way so, the ability to allow or disallow it for specific items would be awesome!
4 votes -
Pending Inventory Order Report
Recent changes to this report are an improvement however it would be awesome if the pending inventory report included the same information collected on the actual inventory item.
Currently the pending inventory report shows "requested" which could mean "reorder at" or "desired stock level" or sale of item all of which is confusing. Having all the same data collected from the item would be helpful for ordering and selling.
I propose that the report include the data from the actual inventory item with the following columns:
Stock; requested; reorder at; desired stock level; on Purchase Order.
Thank you for your…
1 vote -
Inventory pricing monitor
Can you make a Pricing monitor to send an email or make a report for each item that fits in a certain threshold of pricing.
So, If you add an item to PO and We have a Price point at 100% from cost. then next time we add it the purchase price had gone up and it is RRP is now only 25% above cost, then we get a notification.
Or we can make a report to find all inventory items a certain percent RRP from Cost.I would like it in either direction so possible RRP price reductions as…
3 votes -
Keyboard Shortcuts
Having a return key combination that enters information into the ticket window communications.
Ex: "[shift]+[enter]"
"Machine is ready for pickup. [shift + enter]" <--- Publishes Note
Ultimately I would like to see more integration of keyboard shortcuts instead of mouse clicks.
33 votes -
Quoting vs. Estimate
Our business is quite interested in going ahead with RepairShopr as it ticks a lot of boxes for us, expect for one major (to us) feature. At the moment the Estimate system available within RepairShopr seems to be locked into the start of the workflow, and not much ability to be used at any other point in it.
Our business is majority focussed on repairs and currently receive around 100 jobs a week. Of the non-warranty jobs from these we need to quote the repair before completing work, so quoting is a fairly big part of our work.
The process…
14 votes -
Email multiple people on estimates
On tickets and invoices there's the option to email multiple people with updates. Not so with estimates. It would be nice to enable multiple CC's of estimates.
28 votes -
General feeling of submitting ideas to Repairshopr
I would just like to ask fellow users of Repairshopr how they feel about the level of support and feedback given to them in relation to submitting ideas
My experience is that it seems we generally ignored in relation to submitting ideas as 90% of the posts go unanswered from staff which is unfortunate and kind of makes the idea of having this functionality seem questionable when all we are doing is trying to help make a better product and experience.
4 votes -
add an option to search for tickets/invoices with "Created By" user.
When going through unresolved invoices and tickets, it would be super helpful to have the ability to see all invoices/tickets created by a specific user.
3 votes -
Send customer returns to refurb module
I would like to be able to take a product returned by a customer (not purchased from customer-a return recorded on an invoice and credit issued or refunded) and to fix aka"refurb" the product and offer for sale again.
Currently I can find no way to send it to the refurb module to record work done on it before putting back into inventory. It seems my only options are to return it to inventory or send back to vendor?
In reality - we do rentals and this would be for our returned rentals before putting back into rental inventory.
2 votes -
Ability to re-order my list of automations
I would like to be able to re-order my list of ticket automations.
0 votes -
Integrate into Wave accounting solutions?
The API is available!! https://developer.waveapps.com/hc/en-us
All of my companies have swapped to wave over other solutions like QB because it just makes sense. Any chance for Repairshoprr support?
1 vote -
Invoicing Serialized Items without selecting serial number
For some of our jobs we require 100% down payment upfront. We are having trouble invoicing out as the serialized items require a selection before the price shows up on the inventory. I understand the backorder feature works for items not in stock, however we might have some of the item in stock and have to select one before taking payment.
3 votes
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