General
3763 results found
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Due Date according to Business Hours
Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays
6 votes -
Send emails based on client asset age
Hello,
Would it be possible for Marketr to be able to email clients when their computers hit certain ages? I was thinking this could be tracked using the asset management ability of Repair Shopr, and that as certain assets age Marketr could email the client about that specific asset (for example "Your Thinkpad E590 is 3 years old and is now due for a hard drive check up.")
Thank you for all you and your team do.
Have a great day and stay safe!
Sincerely,
- PotterVilla Applied Technology3 votes -
Enable use of tildes in comments.
Occasionally I use tildes as shorthand for 'approximately', but when I enter a comment into repairshopr containing a tilde it appears as a dash. Would be nice to have the character read correctly.
4 votes -
Add "Class" and "Location" Field to RepairShopr to Match QuickBooks Online
QuickBooks Online has added a feature where customers can classify transactions by "Class" OR "Location," however, currently Repair Shopr's integration with QBO will only forward the RS "Location" to the QBO "Class."
It would be incredibly helpful if RepairShopr had both of these fields (Location and Class) and allowed them to integrate with the QBO fields (Location and Class), as many customers have multiple locations, and different classes (such as business clients versus residential ones, or managed IT versus break/fix).
13 votes -
Sort issue categories
I've been asking for years... Can you please alphabetically sort issue categories, especially in the device repair widget? This makes it much easier for a client to find the issue they are having. I think all categories should really be sorted alphabetically. Thanks for your consideration.
1 vote -
Additional templates for tickets
Repairshopr already has the additional templates for invoices. This gets assigned to the customer. I need this same functionality applied to tickets. I would like to create a ticket template and assign it to customer. We have online repair affiliates that have their customers direct ship to our lab. We then will repair the device and ship back to the customer with the ticket as a record. It would be great to edit the ticket so that it was branded to reflect the original seller.
3 votes -
Security Changing Product Cost
Perhaps there is a misunderstanding regarding edit products and view costs. If I select only view product costs, staff are unable to see look up product details nor see costs UNLESS Global Admin is turned on and with this turned on, they are able to "edit" costs. My understanding that Global Admin gives full access and ignores all security settings. Currently there is no way to monitor changes to product costs if all salespeople are global admin. Isn't security for situations like this. So if you could clarify how we can give salesman security levels where they can look up…
0 votes -
sorting by ticket status: always put "resolved" at the end of the list.
When I sort by ticket status, it sorts alphabetically. It's nice that "ATTENTION" and others jump to the top, but then I have to scroll way past all those "resolved" to find the status "waiting on Customer" or "waiting payment."
How about this instead: When you click to sort by ticket status, don't just alphabetize the status! Put resolved last, even perhaps by the date it was resolved, as a bonus. But in any case, put ALL types of UNresolved tickets at the top of the list--THAT is what I want to see at a glance!
1 vote -
custom widget
The custom web widget is a great Repairshopr feature but it lacks the ability to send a customer a custom email when a ticket is created using the widget. Please add !!!!!
0 votes -
Add financial information to assets
Our company only does internal service. It would be great if we could add financial information for each asset which could transfer to Quickbooks so we can track depreciation. Being able to track this information could also help other companies sell new machines by pointing out how much as already gone into the machine.
1 vote -
Email address issues
customer has a gmail address and it's xxx.xxxxxxxx@gmail.com and it doesn't show up as a valid email address.
1 vote -
Button to add new data to drop down boxes fields
Having a button to add new data to drop down boxes fields on the fly when filling out a form.
E.g In new ticket under issue type have the option in dropdown to add new1 vote -
Alert if snail mail stamps are getting low
I know that the stamps credits are available in the consumables report, but that report is not scheduled, so I ultimately forget to go look and who-knows how many invoices don't physically go out (super important now that many e-mailed invoices go to junk)! Please either send an automated alert if SMS or Stamp credits are getting low, allow us to set the system to auto-purchase more credits, or at least allow us to schedule the consumables report so I can at least monitor it.
11 votes -
Allow secondary email for contacts
While we are all shifting to work from home, it would be very useful if we could add a secondary (personal) email to our contacts.
1 vote -
Stop reformatting (rehashing) URLs in ticket comments
I sent my customer a ticket reply with a URL to a web site in it. The link was copied straight from my browser, but when the customer received the ticket comment email they called me to ask what I was sending them and if it was safe, because mousing over the link showed that it was taking them to this page, which looks like nothing to do with the original link I pasted, and actually looked like this :
In this day of ransomware etc I encourage all my customers to be cautious, and to see the above…
9 votes -
Is it possible to integrate a tax calculator into the software that I can use for accounting and payroll purposes?
I've found an income tax calculator online https://www.income-tax.co.uk/ that has their API available so I was wondering if there is a way that I can integrate that in with RepairShopr or is that something you would have to do? I would like to have it within the system so I can work out the companies tax for the year as well as employee wages as I do the payroll in house.
1 vote -
Email Template for New Tickets
This suggestion was found twice already in other suggestions. Both times the suggestions were marked "Completed" but according to RS Support, this is not possible...??
In my business I offer a pickup and delivery service for computer repair. When a customer calls, I capture their information and create them as a customer in RS, I then use the button "Create Customer and Ticket".
When a ticket is created this way, I want my customers to be notified that, in fact, a ticket was JUST opened. This way I can write up the New Ticket Email template to cover things like…4 votes -
ticket on hold
I would like a way to put a ticket on hold, for example, a customer replied and says, ill be back in two weeks - and will come in then. i would like to be able to have that ticket removed from the mail tickets list until a set time.
3 votes -
Pull inventory from another location
In our shops repair shopr, we have multiple locations for our road guys and our main shops inventory. I would like to request a feature for when adding parts to a ticket in a location that does not have sufficient inventory. When you add the part to the ticket, a pop up would show up and say "Insufficient inventory in this location, pull inventory from another location?" and then it would show inventory in other locations and we could select which location to pull the inventory from instead of having to do a logistics transfer which takes much more time.
1 vote -
intake form required
Give an option in Tickets Settings to make the intake form mandatory on all tickets.
1 vote
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