General
3763 results found
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Give the ability to add more than one email address for a customer.
Just as customers can have more than one phone number, they often have multiple contact email addresses (one customer yesterday had seven!). We would like there to be an option to add more than one contact email address.
1 vote -
Access Widget flow from customer portal, assign tickets to logged in user
I've created a widget flow so that our clients HR departments can enter details for onboarding/offboarding a new or existing user. This works, however, i'd like the ticket to be assinged to a logged in customer portal user, in stead of having them enter their details every time.
3 votes -
Allow a fixed "shop fee for any in house repairs, that is same on every invoice regardless of hours billed.
A way to duplicate what Auto Repair shops do. Make a standard charge for any thing taken in to be worked on that is not dependent on size of total bill.
1 vote -
Auto select Canned Response category
It would be great if we could link the canned response category to the type of message we are going to input.
So if I choose sms first then click the canned response button, it would auto select the category with the sms responses. And if I choose email then those. Otherwise the default All would be used as it is now.
And there could be one with sms+email also. We usually send email to the customer and then sms that informs the customer that we have sended the email (so they know to check the spam folder in case…
3 votes -
inventory valuation based on FIFO
Please consider making the inventory valuation report based on FIFO like it is when it is received in POs and sold in Invoices, rather than an average costing in the inventory valuation. This would help with accounting variances. Thank you for considering.
1 vote -
Add cost actual to aging inventory report
Please add the cost actual to the Aging inventory report. Thanks for considering.
1 vote -
Merge "continue" button after payment with One Question... page
I think a lot of the reasons we have accidentally open tickets is because you have to:
1. click payment
2. click continue
3. click view in new tab/resolveIt would be faster to just:
1. click payment
2. see both the payment and the "one question..." to click view in new tab/resolveOur employees sometimes forget to click "continue."
1 vote -
Add Year to "Created" for Returns and RMAs
Please add the year the Return or RMA was created. The "CREATED" filter is not as helpful as it could be if you added the year.
Thank you for considering.
2 votes -
Add generic support for custom, API-only fields
It would be great if there was generic support in the API to annotate arbirary key-value pairs onto any object - for API and automation use only.
Some object types like Tickets and Contacts support custom fields in the UI and these can be updated via the API. However they still show in the UI (which is not always necessary) and are specific to those two kinds of objects.
It would be great to just have an array which is able to be populated with arbitrary key/value pairs against any given object. E.g. being able to do a PUT on…
3 votes -
Ability to link tickets
example:From an existing ticket the ability to click New > Linked Ticket would be swell:) Also, the ability to view the linked subordinates from the main ticket window would be nice
5 votes -
Need to Easily Move Serial Numbers to Different Line Items
We need a way to move items without having to scroll through 30 pages of serialized items to find the one we need.
Dealing with large quantities of items in Repairshopr can prove to be a pain. When I'm moving a single item from one Line Item to another, I usually have to Ctrl+F through multiple pages before I find the one that I need. And the purchase date is usually never accurate when it pulls up the Serial history, so you can't search for it that way.
3 votes -
allow 'view all' to pull up all tickets.
When looking at a customer account, there is a 'view all' button to see all the associated tickets. When you click the button, it only pulls up all the tickets for the location you are currently logged into. Please let us see all tickets associated with the account across all locations.
1 vote -
timeclock
it would be nice if time clock had a check mark box of if you've paid employee for the time they worked to keep better records
0 votes -
Asset Statuses
When a computer dies, it would be great to be able to mark the asset as INACTIVE. I don't want to just delete it, because then there will be tickets with no asset still tied to them in the clients history.
3 votes -
edit recurring tickets
we need to be able to edit and delete recurring tickets.
1 vote -
Update the Planned Status on this Page
Some really great ideas are still marked as planned.
The problem? Some are from 2015 or older.
Either make them happen or decline them, its a bit of a illusion for RS to "plan" these and then not follow through. If these really are planned then update the timeline.3 votes -
Option to Revert to Previous Status After Customer Reply
I know theres a similar idea already posted but I think it would be better to keep the "customer reply" status and just give us the option next to it to revert to the previous status.
3 votes -
Bundles on Tickets that ADJUST inventory of items in bundle
Currently when we add bundles to tickets it keeps inventory levels the same. Not until we invoice the ticket can we see what our true inventory level is or what serialized inventory we still have left to commit to a ticket.
Right now -I can add a bundle to a ticket but cannot let anyone else building tickets know that I am using up an instance of a product - unless I create an invoice. So as it stands it does not make sense for anyone to use bundles for tickets - to only use them for invoices.
Bundling items…
8 votes -
PAID stamp in green on {{invoice_paid_stamp}}
Green PAID stamp on paid invoices will look more intuitive than a current red one. Green colour naturally means "yes", "success", "approved", "passed" while red means "no", "error", "disapproved", "failed". Some of my customers were a bit confused with a red PAID stamp when they've received a paid invoice.
2 votes -
Within ticket communications, it would be nice to be able to send email and/or attachments to whomever we’d like.
Within ticket communications, it would be nice to be able to send email and/or attachments to whomever we’d like. Can there be an option to use any email address we choose, not the customer or Additional CCs? The Additional CCs option does not seem to work for us, since we have so many different emails to send out and it may be a one-time email and updating the Additional CCs field is not efficient.
3 votes
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