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  1. Link to the disabled item if the disabled item's UPC has already been used

    Sometimes we may get a product in that we've already had but has been disabled. When this happens, we have to manually search 77 pages of disabled inventory and hope we find it. We have contacted RS to see if we could have our inventory wiped and readded, remove disabled items, or remove the UPCs from the disabled items, none of which can be done (was told that it will break the system). My suggestion: make a link in the "UPC has already been taken" box and link it to the disabled item so it can be reused. Either that,…

    6 votes
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  2. Finish the Auto Assign Serials in Woo Commerce

    Please for the love of all things finish the auto assign serials to woo commerce orders feature! it severely limits us and doesn't allow any big ticket serialized items in woocommerce

    3 votes
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  3. Notifications - Item Retail Price

    I hope this is not an already existing feature of RS, although I couldn't find something similar.

    An easy way for multiple shops and their customer service personnel to be aware of any changes in retail prices, would be to send an email notification whenever a price has changed. This would keep everyone up to date, and avoid customer misunderstandings.

    1 vote
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  4. Expansion on auto-generate serial numbers

    Great addition. We can unfortunately not use it, as our serial numbers consist of two letters (abbreviation of vendor's name), the date and then the numeric sequence of the parts - for example:
    AB2110201
    AB2110202
    and so forth.

    It would be great if the auto-generate serial number function could be expanded to include some different formats, rather than long random numbers.

    It would also be awesome if this function could be expanded to populate the serials of all the items on a purchase order, rather than only one line item at a time.

    Thanks.

    1 vote
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  5. Draft or pro-forma invoices

    We would like the ability to create a draft or Pro-forma invoice instead of an approved one, this would be a better solution when synchronizing with Xero or QuickBooks, that way the invoice isn't live until verified and signed off. This missing feature is what is putting us off integrating with QuickBooks now as we would have to delete erroneous invoice hourly which would be a pain, and lead to messy accounts.

    3 votes
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  6. Potentially add integration with ServiceBench

    Potentially add integration with ServiceBench. This is widely used in the repair industry for work that is outsource to repair centers and remote techs. For example, we currently have to use it for Asurion/NSA phone repair. NSA Sony TV repair, and Speed-queen Appliance repair. I don't if work order modification is on the table, that would be a lot of work, and definitely would require an API on their side. But the ability to auto generate tickets would save a lot of time for many techs out there, including us.

    6 votes
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  7. used to have a url to an image that shows in In take form now it doesn't

    used to have a url to an image that shows in In take form now it doesn't it only shows blank weather its a png or jpg. it used to work then out of nowhere it stopped showing.

    1 vote
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  8. Credit Card Convenience Fee

    As I roll into 2020 and review my previous year, one of my large expenses is credit card processing fees. I've renegotiated my Vantiv contract as well as looked at alternatives. Regardless, I've left over $6,000 on the table in fees.

    I've noted that a lot of my customers and local businesses (restaurants, gift shops, smaller hotels) are all now starting to charge a "Convenience Fee" on credit card transactions to recoup the ever increasing fees that are paid to process the card.

    After a lot of review, there are no Federal restrictions and this is handled on a state…

    14 votes
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  9. 1 vote
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  10. Online profile and Resolved tickets

    It is quite confusing for my customers that when they go to their online profile, they do not see a Resolved tickets at all in the Dashboard. VIEW ALL button is somehow not intuitive as it is on the right side of the bar and most people cannot find it. SEARCH feature is only showing up when they hit View All button, but they still cannot view any Resolved tickets until they set up a search filter to disable filtering of Resolved tickets. As a result, my customers mostly create a NEW ticket every time to answer to the Resolved…

    1 vote
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  11. Make each block on the Customer Overview screen able to be switched around or hidden.

    We don't use all the blocks and it would be nice to move the unused to the bottom, or hide them altogether.

    6 votes
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  12. Add Inventory items when adding Communication Time in Ticket

    We add our labour charges using the communications section in each ticket so It would be really handy to not have to click "add/view inventory Items" and be able to add items the same way that we add time.
    For Example: under "minutes spent" have another box that we could search for inventory items or scan in serial numbers to add items to the ticket charges

    3 votes
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  13. Deposits as a Payment Type

    The current implementation of Deposits feels like it's not really a complete solution.

    Customers often find themselves confused on any invoice that contains a deposit, because the totals reflected at the bottom don't actually give them any indication as to how much they have actually paid.

    For our workflow, we collect deposits all the way through a ticket / repair continuum, and present our customers with a final receipt that summarizes all charges processed.

    It would be nice for the "Total" at the bottom to reflect everything they paid, with Deposits from that ticket automatically applied so that it then…

    0 votes
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  14. An option to have unpaid invoices count towards sales plus reduce inventory

    We have several customers that pay on terms. Would it be possible for an option to have inventory reduced and count towards sales no matter if it was paid or not? This would help in tracking inventory properly. Once something is invoiced and the product has left the store it should come out of inventory. Maybe I'm thinking backwards?

    1 vote
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  15. Allow us to enter appointment time tag as canned response to confirm my appointments!

    I always confirm my onsite appointments with my customers 24h prior to the appointment itself, I use canned responses for the sms and would love to have something like "hi (Customer) Confirming your appointment for tomorrow at (appointment Time). Thanks

    3 votes
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  16. Invoice Automation

    Full automation for invoices just like ticket automation.

    I.E. "When Invoice is created ---> Add Inventory Item to Invoice(Card Processing Fee)"

    "When Invoice is created ----> Set ticket to x"

    "When invoice is edited ----> Send Email to Technician"

    "When invoice is paid/paid online ----> Auto Resolve Ticket"

    Just something like ticket automation would be awesome for simple automation to make invoicing easier.
    Thanks!

    1 vote
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  17. Feature request- App intergration for Comet backup

    Comet backup is a great backup software that lets you manage your backups similar to cloudberry but half the price. You can run your own servers and link them to cloud storage or use your own local storage.

    https://cometbackup.com/

    3 votes
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  18. Allow reminders to also be attatched to tickets, not just customers. Also allow the user to employ "canned reminders". (+UI suggestions)

    Currently, the reminder system is good, but its implementation is clunky. It takes too many clicks to set a reminder, its out of the way so many of my colleagues don't even use it, and it isn't as flexible or efficient a system as I'd like it to be.

    1. Like how customers can be associated with reminders, I also want to be able to associate tickets as well. I almost always have to type in the description the ticket number so I know what the reminder is actually for and I have to manually navigate to the ticket. All of…

    1 vote
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  19. Appointment Core integration

    Integration with Appointment Core would be great.

    https://www.appointmentcore.com/

    4 votes
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  20. Print label from Edit Bundle page

    Every time I create a bundle I have navigate to the inventory page and hunt down the bundle I just created in my massive inventory list to print the label.
    It would be much better (and simple to implement?) to be able to print the label from the Edit Bundle page directly.

    1 vote
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