Lee Froloff

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5 results found

  1. Allow Appointment Time Range Windows

    12 votes
    3 comments  ·  General  ·  Admin →
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    Lee Froloff commented  · 

    We need it.

    Even though we verbally tell the customer 9-11am is for our ARRIVAL TIME, the email goes out and states the arrival time as 9:00am causing confusion.
    Hopefully we'll see this change soon!

    Lee Froloff supported this idea  · 

  2. tickets and invoice attachements

    15 votes
    2 comments  ·  General  ·  Admin →
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    Lee Froloff supported this idea  · 
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    Lee Froloff commented  · 

    I agree - I cant stand that I have to attach multiple files to the ticket, THEN AGAIN to send it with the invoice.
    Frustrating.

  3. Allow an option to switch comment order

    5 votes
    1 comment  ·  General  ·  Admin →
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    Lee Froloff commented  · 

    Agreed. It's annoying.

    Lee Froloff supported this idea  · 

  4. Ticket notes should be in FORWARD chronological order, not REVERSE order. It's confusing for the customer and ME!

    13 votes
    4 comments  ·  General  ·  Admin →
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    Lee Froloff shared this idea  · 

  5. Customer notes that look like ticket notes.

    2 votes
    2 comments  ·  General  ·  Admin →
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    Lee Froloff commented  · 

    I agree. The customer notes section is weak, jumbled. You are unable to separate basic notes like logins, etc. It's all just jumbled together. weak.

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